EXAM 2 -Crossword Review Flashcards
Using a formal position to force people to complete tasks
Coercive Power
Using and “I” statement will help this
Communication
A group of people concerned with the utilization of an organization’s resources
Stakeholders
An example of a barrier to communication
Defensiveness
Politics exists when there is more than one group working to use the ________
Resources
Typical response to change
Resistance
Being a member helps nurses to have political power
Professional organization
Group of people committed to a common goal and are mutually accountable
Team
Organization’s structure and lines of communication
Organizational chart
A purpose of strategic planning is for everyone to work towards the same
Vision
_____show openness and receptivity to change
Early adopters
Network, join professional organizations, stay educated, are examples of
Personal power
Using ____changes information into power
Critical thinking
Use these to avoid barriers in communication
communication skills
Giving _______to stakeholders creates successful change
empowerment
How healthcare is defined and controlled
Political influence
External review problems is and example of a reason to rethink ________structure
Organizational structure