EXAM 2 Flashcards
Unfreezing
getting the people affected by change to believe that change is needed
Change Intervention
the process used to get workers and managers to change their behaviors and work practices
Refreezing
supporting and reinforcing new changes so that they stick
Organizational Development
philosophy and collection of planned change interventions designed to improve an organization’s long-term health and performance
Organizational Structure
the vertical and horizontal configuration of departments, authority, and jobs within a company
Functional
business functions or areas of expertise
Product
particular product or service
Customer
particular kinds of customers
Region
geographic area
Matrix
two or more forms, most often product and function, used together
Skill Variety
the number of different activities performed in a job
Task Identity
the degree to which a job, from beginning to end, requires the completion of a whole and identifiable piece of work
Task Significance
the degree to which a job is perceived to a substantial impact on others inside or outside the organization
Autonomy
the degree to which a job gives workers the discretion, freedom, and independence to decide how and when to accomplish the job
Feedback
the amount of information the job provides to workers about their work performance
