Exam 2

Question 1

Organizational Change

Answer 1

Any altercation of people, structure, or technology in an organization

Question 2

Change Agent

Answer 2

Someone who acts as a catalyst and assumes the responsibility for managing the change process

Question 3

Stress

Answer 3

The adverse reaction people have to excessive pressure placed on them from extraordinary demands, constraints, or opportunities

Question 4

Stressors

Answer 4

Factors that cause stress

Question 5

Role Conflict

Answer 5

Work expectations that are hard to satisfy

Question 6

Role Overload

Answer 6

Having more work to accomplish than time permits

Question 7

Role Ambiguity

Answer 7

When role expectations are not clearly understood

Question 8

Type A Personality

Answer 8

People Who have a chronic sense of urgency and an excessive competitive drive

Question 9

Type B Personality

Answer 9

People who are relaxed and easy-going and except change easily

Question 10

Planning

Answer 10

Management function that involves setting goals establishing strategies for achieving those goals and developing plans to integrate and coordinate work activities

Question 11

4 Reasons Managers Plan?

Answer 11

1. ) Planning provides direction
2. ) Planning reduces uncertainty
3. ) Planning minimizes waste and redundancy
4. ) Planning establishes goals or standards

Question 12

Goals

Answer 12

Desired outcomes or targets

Question 13

Plans

Answer 13

Documents that outline how goals are going to be met

Question 14

Stated Goals

Answer 14

Official statement of what an organization says and what it wants it’s various stakeholders to believe it’s goals are

Question 15

Real Goal

Answer 15

Goals that and organization actually pursues as defined by the actions of its members

Question 16

Types of Plans

Answer 16

1. ) Strategic Plans
2. ) Operational Plans
3. ) Long-term Plans
4. ) Short-term Plans
5. ) Specific Plans
6. ) Directional plans

Question 17

MBO

Answer 17

A process of setting mutually agreed upon goals and using those goes to evaluate employee performance

Question 18

Setting Goals

Answer 18

1.) Review the organizations mission or purpose
2.) evaluate available resources
3.) determine the goals individually or with input from others
4.) write down the goals and communicate them to all who need to know
Review results and whether goals are being met

Question 19

Strategic Management

Answer 19

What managers do to develop the organizations strategies

Question 20

SWOT

Answer 20

Strength, weakness, opportunities, and threats

Question 21

Corporate strategy

Answer 21

And organizational strategy that determines what businesses a company is in or wants to be in and what it wants to do with those businesses

Question 22

Growth Strategy

Answer 22

A corporate strategy that used when an organization wants to expand the number of market served or products offered either though it’s current businesses or through new businesses

Question 23

BCG Matrix

Answer 23

A strategy tool that guides resource allocation decisions on the basis of market share and growth rate of SBUs

Question 24

SBUs

Answer 24

The single independent businesses of an organization that formulate their own competitive strategies

Question 25

Competitive Strategy

Answer 25

What sets an organization apart; it’s distinctive edge

Question 26

Strategic Leadership

Answer 26

The ability to anticipate, envision, maintain flexibility, think strategically, and work with others in the organization to initiate changes that will create a viable and valuable future for the organization

Question 27

Strategic Flexibility

Answer 27

The ability to recognize major external changes, to quickly commit resources, and to recognize when a strategic decision was a mistake