Exam 2

Question 1

Interpersonal communication involves….

Answer 1

Relational equality

Mutual influence

& helps manage relationship.

Question 2

Interpersonal vs. impersonal

Answer 2

Interpersonal
•make predictions based on information about the other person
•use knowledge of the other as a unique person for the basis of interaction

Impersonal
•make guesses about convo based on norms
•respond to their roles rather than who they are

Question 3

Examples of relationships of choice

Answer 3

Friends, romantic partners, spouses

Question 4

Examples of relationships of circumstance

Answer 4

Family, teachers, classmates

Question 5

Interpersonal attraction

Answer 5

Degree which you desire to form & possibly maintain a relationship w/someone

Question 6

Matching hypothesis

Answer 6

We are attracted to people who have similar physical attractiveness

Question 7

Interpersonal communication

Answer 7

Occurs simultaneously with another person in an attempt to mutually influence each other, usually for the purpose of managing relationships.
Occurs through mediated channels

Question 8

Comminicating our attraction

Answer 8

Immediacy behaviors-physical & psychological distance 
Reducing uncertainty 
Ask questions 
Avoid self absorption 
Compliment

Question 9

Self disclosure

Answer 9

Occurs when we voluntarily provide information to others that they would provide information to others that they would not learn unless we told them.

Question 10

Why self disclosure?

Answer 10

• deeper relationships
• improves quality
• fulfills need for acceptance and self-validation
• manages stress
• social control

Question 11

Properties of self disclosure

Answer 11

Reciprocity

Appropriateness

Risk

Question 12

The Johari Window

Answer 12

Reflects 3 elements
•stages of relational development
•degree of self-awareness
•others perceptions

Question 13

Importance of relationships

Family

Answer 13

Has more power to affect self esteem and shape self-concept

Question 14

Importance of relationships

Friendships

Answer 14

Childhood-self-centered
Adolescence-begin to influence our behavior
Adulthood-fewer but most important
Old age-don’t forget about them!

Question 15

Importance of relationships

Colleagues

Answer 15

Spend more time at the workplace than ever

Relationships with colleagues have a great effect on the job satisfaction

Question 16

7 types of conflict

Answer 16

• constructive-cooperative together decide what needs to be changed or improved
• destructive- blame bringing up the past
• pseudo conflict- A misunderstanding that causes conflict
• simple conflict- differences and definitions goals etc.
• serial arguments- same argument reoccurs
• Irresolvable conflict- just can’t come to agreement or compromise

Question 17

Properties of conflict

Answer 17

Conflict involves power

Conflict may involve assertive or aggressive communication

Question 18

Styles of managing conflict

Answer 18

Nonconfrontational style- back off or avoid
Confrontational style- when lose controlling blaming
Cooperative style- separate people from the problem, Focus on shared interest, generate options, set criteria for acceptable solution

Question 19

Conflict management skills

Manage emotions

Answer 19

Discuss when to address the conflict, plan your message ahead, monitor nonverbal messages

Question 20

Importance of relationships

Family

Answer 20

Has more power to affect self esteem and shape self-concept

Question 21

Audience centered presentational speaking

Answer 21

When a speaker adapts to the audience at every stage of the presentational speaking process

Question 22

Identify your purpose

Answer 22

General purpose to inform persuade and or entertain

Specific purpose of concise statement of what listeners should understand believe feel or be able to do by the time the speaker finishes the presentation

Question 23

Why organization important

Answer 23

Helps audience member select attend understand and remember your message

Helps the speaker know where he or she is going with the message

Question 24

How to organize your presentation

Answer 24

Introduction tell them what you’re going to tell them

Body tell them

Conclusion tell them what you’ve told them

Question 25

Introduction

Answer 25

Get the audience attention, give the audience a reason to listen relevance, establish your credibility, state your central idea and initial preview