Exam 2 Flashcards
Interpersonal communication involves….
Relational equality
Mutual influence
& helps manage relationship.
Interpersonal vs. impersonal
Interpersonal
•make predictions based on information about the other person
•use knowledge of the other as a unique person for the basis of interaction
Impersonal
•make guesses about convo based on norms
•respond to their roles rather than who they are
Examples of relationships of choice
Friends, romantic partners, spouses
Examples of relationships of circumstance
Family, teachers, classmates
Interpersonal attraction
Degree which you desire to form & possibly maintain a relationship w/someone
Matching hypothesis
We are attracted to people who have similar physical attractiveness
Interpersonal communication
Occurs simultaneously with another person in an attempt to mutually influence each other, usually for the purpose of managing relationships.
Occurs through mediated channels
Comminicating our attraction
Immediacy behaviors-physical & psychological distance Reducing uncertainty Ask questions Avoid self absorption Compliment
Self disclosure
Occurs when we voluntarily provide information to others that they would provide information to others that they would not learn unless we told them.
Why self disclosure?
- deeper relationships
- improves quality
- fulfills need for acceptance and self-validation
- manages stress
- social control
Properties of self disclosure
Reciprocity
Appropriateness
Risk
The Johari Window
Reflects 3 elements
•stages of relational development
•degree of self-awareness
•others perceptions
Importance of relationships
Family
Has more power to affect self esteem and shape self-concept
Importance of relationships
Friendships
Childhood-self-centered
Adolescence-begin to influence our behavior
Adulthood-fewer but most important
Old age-don’t forget about them!
Importance of relationships
Colleagues
Spend more time at the workplace than ever
Relationships with colleagues have a great effect on the job satisfaction
7 types of conflict
- constructive-cooperative together decide what needs to be changed or improved
- destructive- blame bringing up the past
- pseudo conflict- A misunderstanding that causes conflict
- simple conflict- differences and definitions goals etc.
- serial arguments- same argument reoccurs
- Irresolvable conflict- just can’t come to agreement or compromise
Properties of conflict
Conflict involves power
Conflict may involve assertive or aggressive communication
Styles of managing conflict
Nonconfrontational style- back off or avoid
Confrontational style- when lose controlling blaming
Cooperative style- separate people from the problem, Focus on shared interest, generate options, set criteria for acceptable solution
Conflict management skills
Manage emotions
Discuss when to address the conflict, plan your message ahead, monitor nonverbal messages
Importance of relationships
Family
Has more power to affect self esteem and shape self-concept
Audience centered presentational speaking
When a speaker adapts to the audience at every stage of the presentational speaking process
Identify your purpose
General purpose to inform persuade and or entertain
Specific purpose of concise statement of what listeners should understand believe feel or be able to do by the time the speaker finishes the presentation
Why organization important
Helps audience member select attend understand and remember your message
Helps the speaker know where he or she is going with the message
How to organize your presentation
Introduction tell them what you’re going to tell them
Body tell them
Conclusion tell them what you’ve told them
Introduction
Get the audience attention, give the audience a reason to listen relevance, establish your credibility, state your central idea and initial preview
