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Team Leadership > Exam 2 > Flashcards

Exam 2 Flashcards

1
Q

Attempts to affect or change other people?

A

Social influence

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2
Q

Capacity or ability to change the beliefs, attitudes or behaviors of others?

A

Power

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3
Q

Occurs through influence from the group?

A

Conformity

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4
Q

Conformity provides info about appropriate ____?

A

Behavior

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5
Q

Conformity has implied or actual group _____?

A

Pressure

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6
Q

Occurs through influence from the leader of high-status person in the group?

A

Obedience

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7
Q

Power based on one’s credibility or perceived expertise in an area?

A

Expert

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8
Q

Power based on another’s liking and admiration?

A

Referent

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9
Q

Power based on the knowledge or information one has about a topic?

A

Information

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10
Q

Power based on the recognition and acceptance of a person’s authority?

A

Legitimate

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11
Q

The ability to reward (reinforce) a desired behavior?

A

Reward

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12
Q

The ability to threaten or punish undesirable behavior?

A

Coercive

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13
Q

What 3 power bases are the personal/soft powers?

A
  • Expert
  • Referent
  • Information
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14
Q

What 3 power bases are the personal/harsh powers?

A
  • Legitimate
  • Reward
  • Coercive
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15
Q

Team leaders often rely on ____ and ____ power to influence the team?

A

Expert and referent powers

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16
Q

Use of logical arguments and factual information to persuade?

A

Rational arguments

17
Q

Seek a person’s participation in the decision?

A

Consultation

18
Q

Attempt to arouse enthusiasm by appealing to a person’s ideals?

A

Inspirational appeals

19
Q

Appeal to a person’s sense of loyalty or friendship?

A

Personal appeals

20
Q

Use of flattery or friendly behavior to get a person to think favorably of you?

A

Ingratiation

21
Q

Offer to exchange favors later for compliance now?

A

Exchange

22
Q

Use of demands, threats, or persistent reminders?

A

Pressure

23
Q

Make claims that one has the authority to make the request?

A

Legitimizing tactics

24
Q

Seek the aid and support of others to increase power of request?

A

Coalition tactics

25
Q

Use of power and changes the dynamics of the group process?

A

Power dynamics

Team Leadership (2 decks)

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