Exam 2 Flashcards
Assumptions
- Groups are goal oriented
- Group performance can vary and be evaluated; groups do not always succeed, given the difficulty of tasks
- Group performance (effectiveness at decision making) is a product of interaction among group members, which is based on:)
+ Internal inputs (group size and member composition)
+ External circumstances (time and pressure)
Five steps of group decision making
- Thoroughly discuss the problem
- Examine the criteria of an acceptable solution before discussing a specific solution
- Propose a set of realistic alternative solutions
- Assess the negative aspects of each proposed solution
TEAPA
How does group decision making help us make better decisions?
- Each function represents a type of interaction required among group members to make a decision
- when the five functions are not accomplished, a group diminishes its chances of making a good decision
Definition of turning to wonder
I wonder why that person does that INSTEAD of “why is that person weird?”
- curiosity and openness towards people’s actions and their goals.
How turning to wonder works
Pause judgement: instead of labeling someone’s behavior as strange, choose to be curious about their experiences and motivations.
- Ask thoughtful questions: replace assumptions with open-ended questions like “I wonder what led them to think this way?” or “What experiences shaped their beliefs?”
- Engage with empathy: approach conversations with a willingness to listen and understand rather than debate or dismiss
Examples of what turning to wonder looks like
Instead of thinking “why would they dress like that?” you might ask “I wonder what influences their style choices?”
Authenticity
- One’s thoughts and actions must be consistent with one another, or authenticity is lost
- Being true to yourself
- Being authentic requires the ability to be self-aware
- When an authentic leader’s values and actions are aligned, this naturally builds trust and respect within those surrounding them
Integrity
- Addresses a sense of wholeness or purity.
general factors that are used to categorize the different interpretations of integrity:
1. Wholeness
2. Consistency of words and actions
3. Consistency in adversity
4. Being true to oneself and moral/ethical behavior. - Leader is consistently going to be focused on the wholeness and purity of the group and will put that above the individual group members’ shortcomings, including their own.
Humility
- Something you obtain through helping others and letting go of the natural ease of focusing on yourself.
- Freedom from pride or arrogance, the quality or state of being humble.
Empathy
- An ability to understand and accurately acknowledge the feelings of another, leading to an attuned response from the observer.
Kindness
Defined as the quality of being friendly, generous, and considerate. Affection, gentleness, warmth, concern, and care are words that are associated with kindness. A common connotation of the word kindness is that someone is naive or weak. This is not the case
Patience
Capacity to wait calmly without getting angry or upset.
Definition of leadership
the ability to guide, inspire, and support others toward a common goal.
Difference between leadership and management
Leadership: Giving people a vision and purpose, going where we need to go. Inspiring. Why?
Management: giving people tasks and getting all the things done.
These two are not synonymous and they’re both important.
Communication climate
Social atmosphere group members create results from group members’ use of verbal and nonverbal communication and their listening skills.
Defensive climate
Climate is based on negative or threatening group interaction that discourages other members from communicating.
Supportive climate
A positive or encouraging environment is more effective.
Description vs. Evaluation
Description:
- Describing what is wrong with an idea gives the group member who introduced it the opportunity to clarify their presentation or to amend the idea for consideration by the group.
Evaluation:
- Using language that criticizes others and their ideas can embarrass the person who offered the idea and is likely to result in a defensive group climate.
Problem orientation vs controlling behavior
Problem orientation:
- Group members strive for answers and solutions that will benefit all group members and satisfy the group’s objective.
Controlling behavior:
- Dominant and demanding. For example, they would state, “we should obviously select the first option, as I can already see it is the best choice.” This type of message demonstrates how a group member is trying to influence the group’s process and decision making.
Spontaneity vs. strategic
Spontaneity:
- Open and honest with other group members. These group members are known for their immediacy in the group and willingness to deal with issues as they come up.
Strategic:
- When a group member fakes sincerity or tries to hide motivations that could be hurtful to the group, the member is likely to be accused of being manipulative.
Empathy vs. Neutrality
Empathy:
- Group members express genuine concern and are helpful if their help is requested. Conveys members’ support and encouragement for the receiver, which is demonstrated through respectful communication toward the receiver.
Neutrality:
- Group member reacts in a detached or unemotional way. When group members react with a lack of warmth, other members often feel as if they are not important.
Equality vs. Superiority
Equality:
- Doesn’t mean that everyone does the same thing. Instead, group members need to perform equitable work and treat each other accordingly. It is every group member’s responsibility to work for trust and respect from other group members and give trust and respect when these are due.
Superiority:
- With the belief that they are better than other group members, equality can be quickly diminished. Remember that trust and respect are earned and given incrementally.
Provisionalism vs. Certainty
Provisionalism:
- Rather than taking sides, provisional group members want to hear all ideas so they can make better and more informed choices. Encourages group members to experiment with and explore ideas in the group. This creates an opportunity for group members to ask more questions, which can diffuse the dominance of one or two group members.
Certainty:
- Certainty is revealed by a group member who cuts off the attempts of other members to provide more information on a certain alternative.
What are the five conflict styles?
Competing, Avoiding, Accommodating, Compromising, Collaboration
CACAC
