Exam 2 Flashcards

1
Q

Product

A

A good, service or idea consisting of tangible and intangible attributes that satisfy a customers needs in exchange for money.

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2
Q

7 steps in product development

A
  1. new product strategy development - sets the direction or focus for new products or steps to revise existing ones
  2. idea generation - creative process, generation, development, and communication of new thoughts
  3. screening and evaluation - rate product ideas, low scored ideas will be dropped
  4. business analysis - a combination of gaining insight from data and performing tasks to identify the needs of the business, then recommending changes
  5. development - introducing product to market, product design, etc.
  6. market testing - explore customer response to a product - limited availability
  7. commercialization - full distribution of a product
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3
Q

why products fail

A
  1. insignificant point of difference
  2. incomplete market and product protocol
  3. not satisfying customer needs
  4. bad timing
  5. no economical access to buyers
  6. poor execution of the marketing mix
  7. too little market attractiveness
  8. poor product quality
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4
Q

product life cycle

A

the course of a product’s sales and profits over its lifetime

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5
Q

stages of product life cycle

A
  1. introduction - create awareness and trial
  2. growth - maximize market share
  3. maturity - maximize profits, product repositioning
  4. decline - reduce expenditures
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6
Q

downsizing

A

reducing content in package
removing a marginal amount of volume

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7
Q

Trade Name

A

the name your business is commonly known as or the name you use when advertising or doing business

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8
Q

harvesting

A

cut off expenditures of a product to profit from it

ex. cutting marketing but still retaining product

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9
Q

deletion

A

when a manufacturer permanently stops selling a product

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10
Q

brand extension

A

using well established company name to introduce new products

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11
Q

Price

A

the money or other considerations exchanged for ownership or use or a product

only P that produces revenue

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12
Q

price constraints

A
  1. demand for the product
  2. stage in the product life cycle
  3. cost of producing and marketing the product
  4. cost of changing prices
  5. single product versus a product line
  6. type of competition in the market
    - pure competition
    - monopolistic competition
    - oligopoly - several buyers but few sellers ( sellers make a fixed price and buyers have no where else to go for a better price)
  • pure monopoly - several buyers and only one seller
  1. competitors’ prices and customers’ awareness
  2. legal and ethical considerations
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13
Q

Slotting Fees

A

a payment made to a retailer to guarantee your product will be shown on their shelves

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14
Q

demand-oriented pricing approaches

A

skimming pricing - start at a high price and gradually decrease the price

penetration pricing - start low price and gradually increase price

prestige pricing - start with a high price and keep it high (exclusive product)

Price lining - give different pricing to different levels of qualities of the product

odd even pricing - instead of $20 charge $19.99 giving buyers the illusion that they are getting a bargain

Target pricing - when the manufacturer prices to wholesalers based on the final customers’ acceptable price

yield management pricing - revenue maximization with rate fences (qualify to get the deal price, ie. children pay less) and price bucket

Bundle pricing - complimentary products are put together for one price making consumers belive they are getting a bargain (consumers will buy something they otherwise would not have bought

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15
Q

Cost-oriented pricing approaches

A

standard markup price - percentage markup from manufacturer price

cost plus pricing - dollar markup from manufacturers’ price

experience curve pricing - unit cost declines by (10%-30%) each time a firm experiences doubles

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16
Q

deceptive pricing

A

see chart*

Gimics
bait and switch

17
Q

Price fixing

A

vertical price fixing - agreement between producers and retailers to maintain the producers’ recommended retail price

horizontal price fixing- occurs when two or more competitors conspire to set prices, price levels, or price-related terms for their goods or services.

18
Q

Functions intermediaries perform

A

transactional function - buying selling and risk-taking
logistical function - assorting; soring (breaking bulk); storing (transporting)
facilitating function - financing; grading; supplying; marketing info and research

19
Q

types of vertical marketing systems

A

producers, wholesalers, and retailers acting as a unified system for common goals

  1. corporate - example GAP
  2. contractual - example franchises
  3. administered - informal arrangements by size and power of a dominant channel member (Walmart; P&G)
20
Q

channel conflict

A

It typically occurs when a brand begins selling its products directly to consumers, disrupting channel partnerships with distributors, retailers, and agents who typically serve as intermediaries.

21
Q

reverse logistics

A

a type of supply chain management that moves goods from customers back to the sellers or manufacturers.

22
Q

types of retailers (classifications)

A

Levels of service:

Self-service - customers perform functions (gas station)

limited service - provide some services only

full service - provide all services to consumers

23
Q

merchandise management

A

sales per square foot
= total sales/selling area in square feet

same-store sales growth
= (store sales in year 2 - store sales in year 1/ store sales in year 1 ) * 100

24
Q

Integrated marketing communication

A

to ensure whatever tools of promotion you use give a clear and consistent message

25
Q

communication process

A

source (marketer)
message-encoding (signs and symbols) channel of communication
decoding
receiver (target audience)
feedback (in the form of sales)

noise - any interruption in the communication process

26
Q

types of advertisements

A

product advertisements
1. pioneering or information - introduction stage
2. competitive or persuasive - growth stage
3. reminder - maturity stage

27
Q

sales promotion

A

coupons
deals
premiums - when you ask consumers to buy a product at full price and the second would be discounted or free
contests
sweepstakes
samples
loyalty programs
point of purchase displays
rebates - manufacturer gives you money back
product placement - use of brand name products in movies

28
Q

public relation tools

A

news release
news conference
public service announcements (PSA)

29
Q

prominent examples of social media

A

facebook
twitter
LinkedIn
Youtube

30
Q

Media richness

A

High - medium - low

the extent of acoustic, visual, and personal contact of the network

31
Q

Cost per click

A

how much do you pay to the owner of (network, website, etc.) each time someone clicks on your ad whether they buy or not

32
Q

share of voice

A

% of all the online social media chatter