Exam 2 Flashcards

1
Q

Definition of remarketing

A

The practice of displaying ads to web users who have
previously visited a website

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2
Q

Definition of cost-per-mille bidding

A

Cost per 1,000 impressions

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3
Q

Definition of cost-per-acquisition

A

Advertisers pay only when the ad results in a conversion

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4
Q

Definition of display ad

A

online graphic advertising through banners, text, images, video, and audio

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5
Q

Creating an email list

A

Creating an email marketing campaign:
1. Building list
2. Creating good content
3. Maintaining list

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6
Q

How often should a company send emails? And at what time of the day?

A

– As often as it can create valuable content
– Whenever customer response will be highest

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7
Q

Types of triggered emails

A

-Abandoned Cart
-In-store Purchase
-Past Purchase

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8
Q

Email segmentation methods

A
  • Past purchases
  • Past email response
  • Customer preferences
  • Demographics
  • Location
  • Device
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9
Q

Metrics that can be used to measure the success of an email campaign and definition of
each metric

A
  • Open Rate
  • Click-through Rate
  • Conversion Rate
  • Order Value
  • List Churn
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10
Q

Methods that can be used to avoid spam filters

A

Cleaning the email list

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11
Q

Opt-out vs. opt-in vs. confirmed opt-in vs. double opt-in

A
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12
Q

Objectives of social media marketing plans

A
  1. Defining the objective
  2. Choosing the platform(s)
  3. Planning the content
  4. Distributing and promoting the content
  5. Measuring success
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13
Q

Virality and elements taken into account in the virality formula

A

number of users gained/initial users

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14
Q

Definition of social listening

A

Social sentiment- tracking of social media conversations related to
the company/brand

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15
Q

what makes partnerships successful?

A

– The influencer’s following includes potential customers for
the brand
– The influencer’s liking for the brand is believable

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16
Q

What is the role
of the federal trade commission?

A

protecting the public from deceptive or unfair business practices and from unfair methods of competition through law enforcement, advocacy, research, and education

17
Q

Definition of Online Reputation Management

A

promoting a positive brand
image online by increasing the visibility of positive information and managing negative information.

18
Q

What is “Google Alerts”?

A

Social Media Monitoring Tool

19
Q

Guidelines for Responding to Online Criticism

A
  • avoid being defensive
  • avoid downplaying or making negative comments
  • take responsibility + solve problem
  • Take matters offline
20
Q

The three T’s of ORM Emergency Response

A

Timelessness
Transparency
Training

21
Q

Constraints of mobile marketing

A

● Less information
● Slow typing
● Fat-finger clicking
● Slower processor
● Slower internet connection
● Shorter sessions

22
Q

Advantages of mobile marketing

A
  • Geo-fencing
  • Location information can be used to:
    ○ Learn more about customer habits
    ○ Social context
23
Q

What is a digital strategy?

A
24
Q

Definition loyalty building

A

Retaining old customers

25
Q

Definition demand harvesting

A

the process of converting that interest into actual sales leads.

26
Q

Definition demand generation

A

the process of creating interest in your product or service

27
Q

What are the different digital marketing channels?

A
  • SEO
  • Paid Search
  • Email
  • Social media Ads
  • Social Media Posting
  • Display Advertising
28
Q

T or F
Social media is free

A

False

29
Q

T or F
Good social media must go viral

A

False

30
Q

T or F
Good social media must reach
millions of people

A

False

31
Q

What is influencer marketing?

A

A way for brands to promote their products through endorsements or recommendations from influencers