Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

Nurse 101 > Exam 2 > Flashcards

Exam 2 Flashcards

You may prefer our related Brainscape-certified flashcards:
NCLEX-PN® flashcards Physics 101 flashcards NCLEX-RN® flashcards Psychology 101 flashcards Chemistry 101 flashcards Biology 101 flashcards Organic Chemistry 101 flashcards Sociology 101 flashcards
1
Q

what is arbitration

A

the last step before a dispute, it can be either nonbinding or binding for both parties and they must agree ahead of time with a decision.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

dashboards

A

Electronic tools that is used as a scorecard that can provide retrospective data to assess the quality

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

sentinel event

A

It is an unexpected occurrence involving death or serious injuries. Not all sentinel events are due to errors.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

never events

A

CMS changed Medicare payment program to disallow payment for reasonably preventable medical errors that occur in the hospital. Which is why hospitals have to cover the cost of never events.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

A nurse is always late in the morning, rushing in and disrupting report. After report is over, which of the following is the best example of assertive communication?

A

“When you’re late, I don’t like having to repeat information that was already discussed.”

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

What do patients practice when they meditate using an image of a desired outcome or the image of the process of attaining it?

A

visualization

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

What is involved in a secular approach to spirituality?

A

A set of values chosen by an individual that becomes that person’s focus of life

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

What is the underlying principle upon which all definitions of civility are built?

A

Recognizing the importance of each human being.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Which element increases the likelihood of incivility?

A

Increased levels of stress

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Which of the following is used to track events leading to error, identify faulty systems/processes, and develop a plan to prevent further errors?

A

root cause analysis

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Which of the following best describes the Touch Surgery app?

A

This app helps decrease patient anxiety about upcoming surgeries by showing videos of their surgery and offering education about post-operative care and medications

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Which of the following is the key to any successful relationship, including the nurse-patient one?

A

trust

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

5 assertive communication suggestions

A

eye contact, appropriate location, appropriate timing, silence, empathy

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

what is verbal, nonverbal, and paraverbal communication

A

Verbal communication is written or spoken.

Nonverbal communication includes body language, facial expression, gestures, physical appearance, touch

Paraverbal communication is the tone, pitch, volume and diction used when delivering a verbal message.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

what are the three strategies to resolve conflict

A

ignore, confront, postpone

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

mediation

A

a neutral third party acts as a mediator and works with both sides in the dispute to facilitate a resolution

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

needy

A

venting and then emotionally or physically withdrawing.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

just culture

A

It is an organization that includes positive working environments, commitment to safety and quality, transparency, and using errors as learning opportunities.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

lateral (horizontal) violence

A

It is defined as any behavior that could be reasonably by considered humiliating, threatening and intimidating. It is differ from bullying because lateral violence is a response to vertical violence bullying is not.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

Which of the following factors can interfere with the encoding process of communication?

A

Use of terminology and jargon

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

Identify the term used when a person lives with a consciousness of a reality beyond what is knowable through the five senses and is aware of a transcendent reality.

A

Spirituality

22
Q

What is the primary reason a nurse uses silence as a communication technique with patients?

A

Silence allows the patient to gather his/her thoughts before speaking.

23
Q

Which of the following is an example of paraverbal communication?

A

tone of voice

24
Q

Why is communication important?

A

It allows participants to share and understand one another’s thoughts

25
Q

What is the least effective measure for nurses to use to maintain an internal sense of balance and to prevent burnout?

A

Multitasking at work

26
Q

Which of the following would you expect to observe in a patient diagnosed with spiritual distress?

A

Statements indicating the patient feels abandoned by God

27
Q

A blame-free nursing environment or “just culture” contributes to quality and safety by focusing on which of the following?

A

Analyzing system errors to identify possible improvements.

28
Q

Which of the following is an example of Bargaining during the grief process?

A

“I don’t want to start my chemotherapy yet. I promise to do my physical therapy if we can wait.”

29
Q

Which of the following is considered a sentinel event?

A

Patient had a cancerous mole removed from the left arm, but it was supposed to be from the right arm.

30
Q

In caring for patients with burns over 22% of their bodies, which of the following needs of Maslow has the highest priority?

A

Physiological

31
Q

Which of the following best defines knowledge?

A

A synthesis of data and information

32
Q

what are the three communication and explain

A

assertive interpersonal behaviors that permit people to defend and maintain their legitimate rights in a respectful manner that does not violate the rights of others.

Nonassertive communication through body language it includes body language, facial expressions, gestures, physical appearance, touch, and spatial territory

Aggressive communication is used to humiliate, dominate, control, or embarrass the other person or lower that person’s self-esteem.

33
Q

what is negotiation

A

manage conflicts and an individual has a goal of reaching an agreement acceptable to both sides

34
Q

Describe why Maslow’s hierarchy of needs can be used to understand difficult people

A

It teaches one is often threaten their basic needs for merely surviving physically

35
Q

What are the 5 stages of grief?

A

denial, anger, bargaining, depression, acceptance

36
Q

Duck-and-cover

A

means some complainers have adapt at disusing their complaints by intertwining them with real problems.

37
Q

Bulldozer

A

use aggressive complaining to manipulate others to achieve their objectives.

38
Q

Wet blanket

A

individuals take negativity to a new low.

39
Q

beyond help

A

complaining can appear that they are seeking help and support with a problem they are facing.

40
Q

gossiping

A

use complaining to make themselves look better.

41
Q

toxic

A

complaining is destructive to a workplace environment.

42
Q

benchmarking

A

acceptable levels of performance

43
Q

What do HCAHPS measure?

A

It is a survey that measures client satisfaction on 8 key topics such as communication with medical providers, communication with nurses, the responsiveness of hospital s, pain management, communication of medications, discharge information, cleanliness of environment, and quietness of the hospital environment.

44
Q

Define quality indicators

A

It measures healthcare quality from easily accessible inpatient hospital administrative data. It includes prevention, patient safety, and more.

45
Q

Describe root cause analysis

A

It tracks events leading to errors, faulty systems, and processes and develops a plan to prevent further errors.

46
Q

Identify the 6 QSEN Competencies (cofidencities)

A

patient centered care, teamwork and collaboration, evidence based practice, quality improvement, safety, informatics.

47
Q

vertical violence

A

behavior conducted by a superior or supervisor that could reasonable be considered humiliating, threatening, and intimidating.

48
Q

data

A

raw and unstructured facts

49
Q

information

A

data has been given and have been interpreted

50
Q

knowledge

A

synthesis of data and information used to make decisions on what treatment should be given

51
Q

wisdom

A

results only from the most profound analysis and combining of data, information, and knowledge

52
Q

What does each letter of HIPAA stand for?

A

Health, Insurance, Portability, Accountability, Act

Nurse 101 (1 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions