Exam 2 Flashcards
Keys for effective knowledge sharing practices
- Training and Information Technology Collaboration (TITC)
- Create Knowledge Management Leadership (CKML)
- Easy to Use Technology (EUT)
- Employee Trust and Willingness to Share Information (ETWS)
How can managers support training initiatives?
Increasing levels of manager support from high to low include:
- Teaching: serving as a trainer
- Practice: allowing trainees to practice their skills
- Reinforcement: discussing progress with trainees
- Participating in training
- Encouraging of training
- Acceptance of training
What is a concept map?
Includes concepts shown in boxes, with the relationships between the concepts indicated by connecting line
-Can be used for organizing and presenting knowledge
Difference between near and far transfer
Near: applying learned capabilities exactly as taught in training
Far: applying learned capabilities to a work environment that is not identical to training
Promoting near transfer includes
- Use standardized procedures, processes, and checklist
- Provide explanations for any differences between training and work task
- Encourage trainees to focus on only important differences between task and work task
- Explain why the procedure should be performed exactly
Promoting far transfer includes
- Teach general concepts, broad principles, and key behaviors
- Focus on general principles that apply to a number of situations
- Provide a list of prompts and questions to help trigger self-reflection and questions
Characteristics to make microlearning effective
- Engages trainees by including activities such as games and reflection that get the trainee involved
- Uses videos, checklists, diagrams, or visuals to provide trainees with new and meaningful content
- Provides practice for trainees by using scenarios or other activities
- Allows on-the-job access to content for trainees’ reference
- Allow trainees to choose when and what to learn
- Uses quizzes to measure what trainees have learned
What is needed in choosing a training method?
- The learning outcome (which is most important)
- The learning environment
- Transfer of training considerations
- Cost
- Overall effectiveness
Which training method is best for different budget constraints
Not limited by money: use hands-on method instead of presentation
Limited budget: use structured OJT
Large budget: hands-on such as simulators
70-20-10 Model
70% of learning occurred on the job in the workplace
20% occurred socially through coaching and mentoring
10% occurred through formal classroom instruction
Majority of learning should be guided by the employee as opposed to the organization
How do you create a positive online learning experience
Prompts to promote self-regulation
Instructions include relevant visuals and words
Text is aligned close to visuals
Complex visuals are explained by audio or text
Extraneous visuals, words, and sounds are omitted
Learners are socially engaged
Content is presented in short sequences
Key concepts explained prior
Activites and exercises mimic context of job
Explanations provided for learner responses to quizzes and exercises
Exercises are distributed within and among the modules
What is a branching story type of simulation?
Trainees are presented with a situation and asked to make a decision that enables them to progress through the simulation
Social media in training questions:
There are no generational differences in using and realizing the potential benefits of social media tools: FALSE
The use of social media as a learning tool will be ineffective in a company that: supports centralized decision making
What are the benefits and drawbacks of incorporating social media into training?
Benefits:
- Use as a coaching and mentoring tool
- Linking learned before, during, and after formal training events
- Enage Gen Xers and Millennials
- Provide content before face-to-face learning events
- Share and create videos
- Allow multiple learners to edit documents at the same time
Drawbacks:
- Social media becomes a distraction
- Online learning require time and resources
- Exposure to excessive information can lead to cognitive overload
What are the benefits and drawbacks of simulations? Questions:
In a virtual lab type of simulation, trainees: interact with a computer representation of the job for which they are being trained
The use of simulations has been limited by their: high development costs
Which of the following is an advantage of simulations? Simulations can safely put employees in situations that would be dangerous in the real world
