Exam 2 Flashcards

1
Q

Accounting

A

System to gather, compile and
present all of the company’s
financial information to help
managers make business decisions.

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2
Q

Double-Entry Accounting

A
- every
transaction is entered twice
– First in an Asset account
– then in either a Liability or
Owner’s Equity account
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3
Q

Owner’s Equity

A

Assets – Liabilities

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4
Q

Profit

A

Revenue – Expenses

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5
Q

Types of Accounting Methods:

A

Cash Basis, Accrual Basis

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6
Q

Cash Basis

A

– income and expenses are recorded at the time they

are received/paid

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7
Q

Accrual Basis

A

income and expenses are recorded at the time

they are earned/incurred

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8
Q

Key Financial Statements

A

Income Statement, Balance Sheet, Statement of Cash Flow

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9
Q

Revenue Model

A

the strategy the company uses to
generate cash from each customer
segment

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10
Q

Pricing Model

A

the tactics you use to set the price in

each customer segment

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11
Q

Common approaches to pricing

A

Cost based, value based

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12
Q

Single-sided markets

A

care about revenues

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13
Q

Multi-sided markets

A

may care about users
first, revenues second
Often Web-based

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14
Q

“Direct” revenue models

A
  • Sales: Product, app, or service sales
  • Subscriptions: SAAS, games, monthly subscription
  • Freemium: use the product for free: upsell/conversion
  • Pay-per-use: revenue on a “per use” basis
  • Virtual goods: selling virtual goods
  • Advertising sales: unique and/or large audience
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15
Q

“Ancillary” revenue models

A

Referral revenue: pay for referring traffic/customers to other
web or mobile sites or products.
• Affiliate revenue: finder’s fees/commissions from other sites
for directing customers to make purchases at the affiliated site
• E-mail list rentals: rent your customer email lists to
advertiser partners
• Back-end offers: add-on sales items from other companies as
part of their registration or purchase confirmation processes, or
“sell” their existing traffic to a company that strives to monetize it
and share the resulting revenu3

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16
Q

Asset Sale

A

Sale of ownership right to a physical

product

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17
Q

Usage Fee

A

Usage of service. Fee is proportional to

the usage of the service.

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18
Q

Subscription Fee

A

Fee for continuous access to a service

19
Q

Renting

A

Fee for temporary access to a good or service

20
Q

Licensing

A

Fee for use of some IP (including software)

21
Q

Intermediation Fee

A

Often found in marketplaces of various types,
a fee for bringing together two or more
parties involved in a transaction

22
Q

Advertising

A

Fee paid by brands and companies to get in

front of potential customers

23
Q

Product/Market Fit

A

Relationship between Value Proposition and Customer Segment.

24
Q

Type of Businesses

A
Business to
Business (B2B)
Business to
Consumer (B2C)
Business to
Business to
Consumer (B2B2C)
25
Q

4 Types of Market Segmentation

A

Demographic
Behavioral
Geographic
Psychographic

26
Q

Demographic Segmentation

A
The Who - identifiable non-character traits
• Age
• Gender
• Income
• Occupation
• Education
• Family Situation
• Life Stage
27
Q

Psychographic Segmentation

A
The Why - customer personalities and interests
Lifestyle
• Interests
• Hobbies
• Personality
• Values
• Attitudes
28
Q

Geographic Segmentation

A
The Where – physical location
Country
• City
• ZIP code
• Within a given radius
• Language
• Climate
• Urban or rural
29
Q

Behavioral Segmentation

A
The How – customer actions
Purchasing behavior
• Benefits sought
• Buyer journey stage
• Product usage
• Occasion/timing
30
Q

Customer Profile

A
Also called Customer Persona/Archetype|
• Gender/Age
• Job Position/Title
• Income Level/Discretionary Budget
• Motivations
• Influencers
31
Q

Market
Analysis:
4 Factors

A
  1. Market Type
    • 2. Target Buyers
    • 3. Competitors
    • 4. Market Size
32
Q

Four Market Types

A
Existing Market
– Current entrenched competitors
• Resegmented Market
– Target segment of existing market, usually low end
• New Market
– Innovative/never existed before
• Clone Market
– Copy of a U.S. business model
33
Q

Existing

Market

A
Incumbents exist, customers can name the
market
• Customers want/need better performance
• Usually technology driven
• Positioning driven by product and how much
value customers place on its features
• Risks:
– Incumbents will defend their turf
– Network effects of incumbent
– Continuing innovation
34
Q

Resegmented

Market

A
Create new segment of the market by:
– Eliminate features/services
– Reduce features/services below the
industry’s standard
– Raise features/services above the industry’s
standard?
• Examples
– Low cost provider (Southwest)
– Unique niche via positioning (Whole Foods)
35
Q

New

Market

A

Customers don’t exist today
– Must be educated about need and solution
• How will they find out about you?
• How will they become aware of their need?
• How big is the market? Is it big enough?
• Which factors could be created that the
industry has never offered? (blue ocean)

36
Q

TAM
Total Addressable
Market

A

Total possible demand for

product

37
Q

SAM
Segmented
Addressable Market

A

Portion of TAM defined by your

business model

38
Q

SOM

Share of Market

A

Portion of SAM you can

realistically reach

39
Q

Types of Selling Channels

A
Direct, Indirect, Licensing
OEM
– VAR
– Reseller
– Distributor
40
Q

Customer Acquisition Cost (CAC)

A

CAC = Sum of Sales & Marketing Expenses /

Number of New Customers

41
Q

Churn

A

Customers Lost During Period /

Customers at Beginning of Period

42
Q

LTV

A

Customer Lifetime Value

43
Q

Average customer lifetime in months

A

1 / Monthly Churn