exam Flashcards
Staff greet guests warmly and provide clear directions to their rooms.
welcoming
Guests can receive information about the hotel’s amenities and services,as well as nearby attractions.
Information
Guests can order food to be delivered to their rooms. Request for hotel taxi service, housekeeping services: laundry, ironing, shoe shine, additional pillow, bathroom amenities, city tour escort guide etc.
Room service
Rooms are cleaned and sanitized such as make up bed, turndown bed. And other services offered by the hotel.
Cleaning
Guests can order food to be delivered to their rooms.
Room service
is a guest account that allows the guestto check-out with an outstanding balance
Open Folio
An account is a system of accumulating and summarizing financial data on a form or a sheet of computerized system.
FRONT OFFICE ACCOUNTING
In order to promote local business and corporates business, hotel might extend charge privilege to such guests, groups and for them non-guest accounts may be created.
Non-guest Accoun
It is an account assigned to a single hotel guest.
Guest Folio
It is an account assigned to more than one guest or guestrooms usually for groups (travel agents or company).
Master Folio
It is a hotel folio that contains records of a walk-in guests or non guest business or agencies with charge privilege.
Non-guest or Semi-Folio
It is an account assigned to hotel employee with charge privileges, all transactions between the hotel and the employee are being saved into this folio.
Employee Folio
These are documents that have details of
transactions made by guests from various point of sales in hotels like, room service, restaurant, etc.
Voucher
