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exam Flashcards

1
Q

work group

A
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2
Q

types of work group(c,f,p,s)

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3
Q

types of organizational communication

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4
Q

type of organizational communication

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5
Q

formal vs informal communication

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6
Q

formal vs informal comunication

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7
Q

type of communication channel

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8
Q

conflict in organization

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9
Q

what perforamnce apraisal>

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10
Q

why need perfoamnce appraisal

A

enchanging employee performace
give rewardsw to perfomance
career develop
fairness

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11
Q

steps performance appraisal(d,e,m,r,d,t,m)

A

determine purpose
determine evaluator
determine method
train raters
determine performancr
tell the result to employee
make personal decision

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12
Q

what is training>

A
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13
Q

what is train

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14
Q

training?

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15
Q

development

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16
Q

development

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17
Q

goal of

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18
Q

goal training and develoment(skc)

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19
Q

important of training and development

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20
Q

determine suitable tfraining method for method

A

=participant background
-assessing participant backgounds-
determine level of knowlde and skill and experience .consider thir job roles abd give a specific training need
group size-smaller group more personalized attention,larger deverse perpectives

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21
Q

training location onsite and offsite

A

onsite training
=training a in workplace that provide convenience and familiarity
-offsite training=external location training focused on immersive learning environment
duration of time
-complexity and depth=to determine the appropriate duration.require longer training periods to ensure understadnijg
-pratical application=amount of time required for participants to pratice and acquired skills,longer duration may allow for sufficient handson experience and feedback

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22
Q

pratical application

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23
Q

suitable trainer

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24
Q

pratical experience

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25
Q

technical skill

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26
Q

soft skill-

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27
Q

leadership development

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28
Q

sales training

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29
Q

diversity,equity,and inclusion (dei)

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30
Q

onboarding and orientation

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31
Q

team building workshops

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32
Q

team building workshops

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33
Q

training need analysis

A

is a systematic rocess that help identify skil gaps and training requirements within an organization or among individuals.conducting a through need analysis ensures that training initiatives are target,effective,and aligned with organizational goals

34
Q

flow training need analysis

A

performance appraisal scores,survey,interview,knowlede test

35
Q

training need analysis process

A

identify the task,
observe and colect data
break down the task
identify knowledge and skills
document tool and resouces
assess task complexity

36
Q

working conditions

A

safety,violence,and healtth in workplace that influence employee wel being,job satisfaction

37
Q

types working conditions

A

physical health
mental health
workplace environment

38
Q

safety means>

A
39
Q

type of good working condition?(s,f,,s)

A
40
Q

key elemets of supervisor goood

A

communication
-trust
-respect
-support and development
-fairness
-conflict resolution.

41
Q

bad suprvisor

A

unhealty relationships
poor communcation
micromanagement
lack of trus
favoritism or bias
toxic behavior

42
Q

strategies to enchance employee health and well-being

A

conduct a safety audit
flexible scheduling options
onsite fitness activities
employee assitanve program
create a rest and break area
encourage open communication and feedback

43
Q

motivation

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44
Q

job satisfaction

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45
Q

job involvements

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46
Q

self-esteem

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47
Q

positive self-estem

A

high self esteem positive outcie to employee and organization
-job satisfaction
-motivation
-resilience
-leadership potential
-job commitment
-team collaboration

48
Q

ways to increase self esteem employee

A
49
Q

david mcceland

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50
Q

maskiw ierarchy of needs

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51
Q

what will happen if losing motivation?

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52
Q

symptom lose motivation

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53
Q

meaning stress

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54
Q

occupational stress

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55
Q

cause of occupational stress

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56
Q

consequences of stress on personal
physcial
mental
emotional
behavior

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57
Q

consequences of stress

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58
Q

strategies reduce stress

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59
Q

engireneering psychology

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60
Q

type of atention(s,s,d,f,m)

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61
Q

means automaticy

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62
Q

type autonomic

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63
Q

consumer behavior/

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64
Q

marketng

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65
Q

process information process

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66
Q

research method cb

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67
Q

example consumer behavior

A

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