Exam Flashcards
What is true for communication?
A) about 20% of the human communication is going by non-verbal way
B) The communication of men and the women is very similar
C) Charles Darwin has also examined the evolutionary fund of communication
D) The cultural environment has no effect on it
C) Charles Darwin has also examined the evolutionary fund of communication
Which of the following is an self-awareness test used in psychology ? A) The “draw a tree”- test B) The “ draw a bush” - test C) The “ draw your favorite animal”-test D) The “draw a house”-test
A) The “draw a tree”- test
Which of the following is a special service? A) Pet food B) Ultrasound C) Pet shop D) Grooming
B) Ultrasound
Which of the following is NOT a special card mailing/e-mail? A) Referral
B) Sympathy
C) Reminder
D) Welcome
C) Reminder
Which of the following community activities could help building up personal social structure of a veterinarian? A) Scientific society B) Charitable organizations C) Sport clubs D) All of them
D) All of them
Which of the following is NOT a PR activity? A) Presentation B) Sponsoring special programs C) Newsletter D) Education in primary schools
C) Newsletter
Which of the following is a durable good? A) X- ray machine B) Vaccines C) Endectocides D) Surgery gloves
A) X- ray machine
Which of the following is NOT a part of the marketing plan? A) Market and survey and analysis B) Risk analysis C) Price-setting D) Marketing communication
B) Risk analysis
Which of the following is NOT true for the depreciation?
A) Cost item
B) Cash-outflow
C) Accounted for durable goods
D) Could be linear, degressive or progressive
B) Cash-outflow
How many ecamination rooms per vet are recommended in a small animal clinic? A) 1 B) 2 C) 3 D) Depending on the vet
B) 2
How much is the real interest rate if the average nominal (market) interest rate is 9% and the inflation is 5% ?
9-5 = 4%
Which of the following is an indirect effect of animal disease?
a. Collapse of milk export trade
b. abortions
c. decrease in FCR
d. less number of piglets/litter
a. Collapse of milk export trade
Which of the following nutrient metabolisms can be altered by the animal diseases?
a. Protein metabolism
b. Energy metabolism
c. Mineral metabolism
d. All of them
d. All of them
Which of the following is a special service?
a. Pet food – supplementary service
b. Ultrasound
c. Pet shop – supplementary service
d. Grooming – supplementary service
b. Ultrasound
Which of the following community activities could help building up personal social structure of a veterinarian?
a. Scientific society
b. Charitable organizations
c. Sport clubs
d. All of them
d. All of them
Which of the following is NOT a special card mailing/ e-mail? a. Referral
b. Sympathy
c. Reminder
d. Welcome
c. Reminder
Which of the following is NOT a PR activity?
a. Presentations
b. Sponsoring special programs
c. Newsletter
d. Education in primary schools
c. Newsletter
((public relations = everything the vet does in public except ad, interviex, presnetations, publishin art, educ people
> media apperance
> presentations, sponso special prog, education in shcools, dog traning club, cahrities, treating star and wiuld ones))
Which of the following is NOT a part of a marketing plan?
a. Market survey and analysis
b. Risk analysis
c. Price-setting
d. . Marketing communication
b. Risk analysis
SWOT + PEST
1) market survey and analysis
2) price setting
3) patient turnover and income per animal
4) marketing communication
Which of the following is a durable good?
a. X-ray machine
b. Vaccines
c. Endoectocides
d. Surgery gloves
a. X-ray machine
Which of the following is NOT true for the depreciation?
a. cost item
b. cash-outflow
c. accounted for durable goods
d. could be linear, regressive or progressive
b. cash-outflow
included in the financial plan
How many examination rooms per vet are recommended in a small animal clinic?
a. 1
b. 2
c. 3
d. Depending on the Vet
b. 2
Which of the following could be a source of personal referrals?
a. Clients
b. Business contacts
c. Staff networks
d. All of them
d. All of them