Exam Flashcards

1
Q

What is true for communication?
A) about 20% of the human communication is going by non-verbal way
B) The communication of men and the women is very similar
C) Charles Darwin has also examined the evolutionary fund of communication
D) The cultural environment has no effect on it

A

C) Charles Darwin has also examined the evolutionary fund of communication

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q
Which of the following is an self-awareness test used in psychology ? 
A) The “draw a tree”- test
B) The “ draw a bush” - test
C) The “ draw your favorite animal”-test
D) The “draw a house”-test
A

A) The “draw a tree”- test

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q
Which of the following is a special service? 
A) Pet food
B) Ultrasound
C) Pet shop 
D) Grooming
A

B) Ultrasound

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Which of the following is NOT a special card mailing/e-mail? A) Referral
B) Sympathy
C) Reminder
D) Welcome

A

C) Reminder

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q
Which of the following community activities could help building up personal social structure of a veterinarian?
A) Scientific society
B) Charitable organizations 
C) Sport clubs
D) All of them
A

D) All of them

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q
Which of the following is NOT a PR activity? 
A) Presentation
B) Sponsoring special programs
C) Newsletter
D) Education in primary schools
A

C) Newsletter

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q
Which of the following is a durable good? 
A) X- ray machine
B) Vaccines
C) Endectocides
D) Surgery gloves
A

A) X- ray machine

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q
Which of the following is NOT a part of the marketing plan? 
A) Market and survey and analysis
B) Risk analysis
C) Price-setting
D) Marketing communication
A

B) Risk analysis

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Which of the following is NOT true for the depreciation?
A) Cost item
B) Cash-outflow
C) Accounted for durable goods
D) Could be linear, degressive or progressive

A

B) Cash-outflow

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q
How many ecamination rooms per vet are recommended in a small animal clinic? 
A) 1
B) 2
C) 3
D) Depending on the vet
A

B) 2

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

How much is the real interest rate if the average nominal (market) interest rate is 9% and the inflation is 5% ?

A

9-5 = 4%

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Which of the following is an indirect effect of animal disease?

a. Collapse of milk export trade
b. abortions
c. decrease in FCR
d. less number of piglets/litter

A

a. Collapse of milk export trade

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Which of the following nutrient metabolisms can be altered by the animal diseases?

a. Protein metabolism
b. Energy metabolism
c. Mineral metabolism
d. All of them

A

d. All of them

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Which of the following is a special service?

a. Pet food – supplementary service
b. Ultrasound
c. Pet shop – supplementary service
d. Grooming – supplementary service

A

b. Ultrasound

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Which of the following community activities could help building up personal social structure of a veterinarian?

a. Scientific society
b. Charitable organizations
c. Sport clubs
d. All of them

A

d. All of them

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Which of the following is NOT a special card mailing/ e-mail? a. Referral

b. Sympathy
c. Reminder
d. Welcome

A

c. Reminder

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

Which of the following is NOT a PR activity?

a. Presentations
b. Sponsoring special programs
c. Newsletter
d. Education in primary schools

A

c. Newsletter

((public relations = everything the vet does in public except ad, interviex, presnetations, publishin art, educ people
> media apperance
> presentations, sponso special prog, education in shcools, dog traning club, cahrities, treating star and wiuld ones))

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

Which of the following is NOT a part of a marketing plan?

a. Market survey and analysis
b. Risk analysis
c. Price-setting
d. . Marketing communication

A

b. Risk analysis

SWOT + PEST

1) market survey and analysis
2) price setting
3) patient turnover and income per animal
4) marketing communication

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

Which of the following is a durable good?

a. X-ray machine
b. Vaccines
c. Endoectocides
d. Surgery gloves

A

a. X-ray machine

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

Which of the following is NOT true for the depreciation?

a. cost item
b. cash-outflow
c. accounted for durable goods
d. could be linear, regressive or progressive

A

b. cash-outflow

included in the financial plan

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

How many examination rooms per vet are recommended in a small animal clinic?

a. 1
b. 2
c. 3
d. Depending on the Vet

A

b. 2

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

Which of the following could be a source of personal referrals?

a. Clients
b. Business contacts
c. Staff networks
d. All of them

A

d. All of them

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

Which of the following is a direct effect of animal disease?

a. collapse of milk export trade
b. less benefits to the young parents
c. less investment in food processing plants
d. reduced fertility

A

d. reduced fertility

24
Q

Which of the following physiological processes can be affected by the animal disease?

a. nutrient metabolism
b. respiration
c. excretion
d. all of them

A

d. all of them

25
Q

which of the following is a supplementary service?

a. Grooming
b. X-ray – special service
c. Hospital care – special service
d. Laboratory – special service

A

a. Grooming

26
Q

Which of the following marketing communication tool is a PR activity?

a. Webpage of the clinic
b. Local cable TV ad
c. Yellow pages ad
d. Scientific article

A

d. Scientific article

27
Q

Which of the following is a cross-marketing?
((= selling new services to existing clients))

a. Selling a canine pet food to existing cat owners
b. Selling the boarding service to new dog owners
c. Selling a new canine product to existing dog owners
d. Selling a feline pet food to existing cat owners

A

a. Selling a canine pet food to existing cat owners

28
Q

Which of the following is a non-durable good?

a. Ultrasound machine
b. Bandages
c. Car
d. Operating table

A

b. Bandages

29
Q

Which of the following is NOT a part of the financial plan?

a. Profit and loss plan
b. Cash-flow plan
c. Enterprise budgeting
d. Preliminary balance sheet

A

c. Enterprise budgeting

Profit and loss plan is based on :
o Income plan (estimated based on the patient turnover + the income per patient)
o Cost plan
▪ Direct – indirect costs
▪ Fixed – variable costs
o Profit plan
• Income – cost = profit plan (or loss plan)
• Cash-flow plan (for year 1 in monthly basis)
• Preliminary balance sheet

30
Q

Which of the following is NOT a pricing strategy?

a. SWOT-analysis based
b. Cost based
c. Competition based
d. Obligatory minimum prices

A

a. SWOT-analysis based

= risk analysis

31
Q

How many minutes can an average client wait without losing patience in a waiting room?

a. 5 min.
b. 8 min.
c. 15 min.
d. 25 min.

A

b. 8 min.

32
Q

Which of the following is a supplementary service?

a. X-ray
b. Pet food
c. Hospital care
d. Laboratory

A

b. Pet food

33
Q

Which of the following is a non-durable good?

a. disinfectants
b. ultrasound machine
c. car
d. operating table

A

a. disinfectants

34
Q

Which of the following is NOT a part of the financial plan?

a. profit and loss plan
b. marketing plan
c. cash-flow plan
d. preliminary balance sheet

A

b. marketing plan

35
Q

What is true for communication?

A

Charles Darwin has also examined the evolutionary found of communication

36
Q

Which of the following is a self-awareness test used in psychology?

A

The “draw a tree” test

37
Q

Which topics does macroeconomics deal with?

A

Infiltration, unemployment

38
Q

Explain net farm income!

A

NFI = Gross margin - Fixed cost

39
Q

What techniques does decision analysis include?

  1. Mathematical equations
  2. Payoff matrices
  3. Process flow charts
  4. Decision trees
A

?

40
Q

Where could profit be maximized?

A

MC=MR

41
Q

Explain the NVP (net present value)

A

Total PV of benefits - total PV cost

  • net present value
  • expresses the differences between the total present value of benefit & costs
42
Q

What are the three categories of resources?

A

Land, Labour, Capital

43
Q

What is the law of demand?

A

There is an inverse relationship between the price of a good & quantity of buyers wishing to purchase in a defined period of time

44
Q

What factors could cause a shift in demand curve? (5)

A
  1. Tastes & preferences
  2. No. of buyers on the market
  3. Income
  4. Expectations of consumers 5. Prices of related goods
45
Q

Supposing a university enrolment drops by 10% because tuition raises by 5%, what is the price elasticity of demand?

A
Ed = (%∆in Q demanded) / (%∆in price)
Ed = -10% / 5% = -2/1 = 2 
Ed = 2
46
Q

What could be the direct effects of diseases in a pig fattening unit in terms of resources &/or of products?

A
  • Affects livestock resource transformation process
  • Results in extra resource use
  • Fewer animal products than before
47
Q

What are the measurable effects of diseases on animal productivity?

A
  • Premature death
  • Changed value of animals & products from slaughthered animals
  • Reduced live weight gain
  • Reduced yield & quality of products from the animals
  • Decreased capacity for work
  • Altered FCE
48
Q

Explained fix-, variable- & marginal cost

A
  • Fixed cost – cost that don’t vary as output varies, & must be paid even if output is zero
  • Variable cost – costs that are zero if output is zero, varies if output varies
  • Marginal cost – change in total cost when one unit of output is produced
49
Q

Which of the following is a direct effect of animal disease?

A

Reduced milk yield

Reduced fertility

50
Q

Supplementary services:

A

Pet food, grooming

51
Q

Which of the following marketing communication tool is a PR activity?

A

Scientific (article)

52
Q

Which of the following could be a source of personal referrals?

A

All of them (clients, buisness contacts, staff networks)

53
Q

Which of the following is cross marketing?

A

Selling feline pet food to existing dog owners.

Selling a canine pet food to existing cat owner.

54
Q

Which of the following is a non-durable good?

A

Disinfectants.

Bandages.

55
Q

Which of the following is NOT a part of the financial plan?

A

Marketing plan.

Enterprise budget.

56
Q

Which of the following is NOT a pricing strategy?

A

PEST-analysis based.

SWOT - analysis based.