Exam Flashcards
- Which two scenarios require you to configure conditional processing within the case type? (Choose two)
a. A scholarship eligibility application requires students to enter standardized test scores. Students with qualifying test scores can schedule an interview. Students without qualifying test scores receive a rejection email.
b. A catering booking application requires customers to enter information about the expected party size, event date, and event time. When customers submit the information, the catering company sends a confirmation email.
c. An application requires customers to select the type of request in drop-down list. The system routes the request to the appropriate department work queue. A user with access to the work queue processes the case through fulfillment.
d. A shopping application requires a guest to fill out payment information. A user who enters a membership number skips the payment information step.
a. A scholarship eligibility application requires students to enter standardized test scores. Students with qualifying test scores can schedule an interview. Students without qualifying test scores receive a rejection email.
d. A shopping application requires a guest to fill out payment information. A user who enters a membership number skips the payment information step.
- You are developing a Visa case type to process entry visa application. As part of the process, applicants schedule an interview with the consulate. An interview child case is created for the interview process. Following the interview, the consulate reaches a decision within 48 hours or more. For the Visa case to proceed to application notification, the interview case needs to be resolved. After you create the Interview child case, how do you configure the case type to achieve the required behavior.
a. Following the Create Case step, add a Wait step that pauses the parent case until the applicant schedules the interview.
b. Following the Create Case step, add a Wait step that pauses the parent case until the Interview reaches the Resolved status.
c. Following the Create Case step, add a service- level agreement (SLA) that escalates the parent case after 48 hours.
d. Following the Create Case step, add an Interview step that us automatically resolved after 48 hours.
b. Following the Create Case step, add a Wait step that pauses the parent case until the Interview reaches the Resolved status.
- Which scenario is a use case for the Wait step?
a. The customer cannot complete an application for checking account until a bank representative review their credit report.
b. An agent needs to send a confirmation email to an insured customer after they complete a form.
c. A payroll user cannot process a salary increase until the department manager approves the increase.
d. The customer needs to log in to their account before receiving a membership discount on an online purchase.
c. A payroll user cannot process a salary increase until the department manager approves the increase.
- A requirement states: When a customer applies for a credit card, a credit check must be completed in order for the credit card to be approved. Select the case type relationship that satisfies the requirement.
a. Make both loan request and credit check top cases.
b. Make credit check a spin-off case of credit card request.
c. Make a credit check a child case of credit card request.
d. Make a credit card request a child case of credit check.
c. Make a credit check a child case of credit card request.
- University admission application cases automatically advance in the case life cycle if the applicant’s standardized test scores are above a certain threshold. The threshold is determined each year based on the provided national average score. Which two configurations, when applied together, support this requirement? (Choose two)
a. Configure a process with a decision shape that continues if the Test Threshold Configuration setting is greater than the applicant’s test score.
b. Configure a Test Threshold Configuration setting that calculates the national average for the test score threshold.
c. Configure a process with a decision shape that continues if the Test Threshold Configuration setting is less that the applicant’s test score.
d. Configure a Test Threshold Configuration setting with the national average for the test score threshold.
a. Configure a process with a decision shape that continues if the Test Threshold Configuration setting is greater than the applicant’s test score.
d. Configure a Test Threshold Configuration setting with the national average for the test score threshold.
- A developer discovers that a calculated property value is returning an unexpected result. Which two features of the Tracer tool allow you to diagnose the problem without significantly affecting application performed? (Choose two)
a. Breakpoints
b. The Event monitor
c. The Watch function
d. The Clipboard tool
b. The Event monitor
c. The Watch function
- For which use case do you create a new rule in a Pega Platform application?
a. A designer reuses a UI section every time the same behavior is needed in the application.
b. A developer makes changes to an email message that is configured in the case life cycle.
c. A designer uses Design mode at runtime to modify a view to use a two-column template.
d. A developer created a parallel process to audit the changers that a service agent makes.
a. A designer reuses a UI section every time the same behavior is needed in the application.
- How do you indicate the progress of a case towards resources?
a. Apply service levels to the assignment steps.
b. Design intent-driven user interfaces.
c. Update the case status on the appropriate steps.
d. Configure a case notes field to capture progress information.
C. Update the case status on the appropriate steps.
- Which scenario requires you to make updates in Dev Studio?
a. A task is reassigned when it reaches a service-level agreement goal.
b. An email correspondence is added to the case type.
c. A customer representative can approve or reject a claim.
d. A new confirmation view displays a read-only text property.
a. A task is reassigned when it reaches a service-level agreement goal.
- Which two statements are true about styling controls in App Studio? (Choose Two)
a. Developers can configure a Date Time control to display as a text input field, a drop-down list, or calendar control.
b. Developers can configure a text input control to change the background when users click the control.
c. Developers can configure a button control to hide when users click the control.
d. Developers create a new style format to apply styling to an out-of-the-box button control.
b. Developers can configure a text input control to change the background when users click the control.
c. Developers can configure a button control to hide when users click the control.
- Which two statements are true about insights? (Choose Two)
a. You can search for and select the fields that you want to include in an insight.
b. You can transform data queries into shareable visualizations.
c. You can transform shareable visualizations into data queries.
d. You can edit application data directly in an insight
a. You can search for and select the fields that you want to include in an insight.
b. You can transform data queries into shareable visualizations.
- In a Credit Card Payment case type, you want to use the yearly fee to USD 75. How do you set the Yearly fee field?
a. Configure field validation on the Yearly fee field.
b. Configure the Yearly fee field to reference the minimum amount due.
c. In the Date initialization page, set the Yearly fee field to 75.
d. Configure the Yearly fee field as a calculated field.
c. In the Date initialization page, set the Yearly fee field to 75.
- A business architect has developed a new process for a case type. To verify the UI elements, collect the expected results. You want to test the process and the fields. Which two configurations, when used together allow you to record a set of interactions and save the test to verify process functionally? (Choose Two).
a. Create a unit test for the case type.
b. Create a scenario test for the case type.
c. Add explicit assertions on the UI elements.
d. Add explicit assertions on the Scenario testing landing page.
b. Create a scenario test for the case type.
c. Add explicit assertions on the UI elements.
- On the Case Designer, which two components can users tag a Minimum Lovable Product (MLP) release for project purposes? (Choose Two).
a. A User Mobile App channel
b. An external system of record (SOR)
c. An automation
d. An approval decision
a. A User Mobile App channel
d. An approval decision
- ABC Bank Corp wants to create a mobile app experience for users and CSRs for its Transaction. Dispute application of the following requirements, which option requires you to configure distinct mobile app channels?
a. CSRs can create other case type instances on the mobile app.
b. Mobile app color palettes are different for users and CSRs.
c. The mobile app customized currency units and date/time format according to the location of the users.
d. The mobile app supports all mobile phone operating systems.
b. Mobile app color palettes are different for users and CSRs.
c. The mobile app customized currency units and date/time format according to the location of the users.
- You are asked to create a custom status named Open-Review. This status is to be applied to assignments in the application. How do you satisfy the required?
a. Circumstance the existing Open field value record on the application name and updated the status value to Open-Review.
b. Add the Open-Review status to the Application record for the application.
c. Create a field record named Open-Review for .pyStatusWork with the Apply To class set to the class group.
d. Create a field record named Open-Review for .pyStatusWork and configure an Access When record to apply the status to the correct application.
- Which two options can you configure for a mobile app channel? (Choose Two).
a. Define security behavior for a mobile app such as biometric identifiers.
b. Manage administrative functions such as access to log files.
c. Define the UI behavior for each view in a case type when the case is displayed on a mobile device.
d. Design how UI elements render across different mobile devices.
a. Define security behavior for a mobile app such as biometric identifiers.
c. Define the UI behavior for each view in a case type when the case is displayed on a mobile device.
- In a claims application, customers can file home insurance claims. Each claim contains a list of items of loss. Depending on the situation, some claims an investigated for potential fraud in parallel to the actual claim process. Which two case types do you create to support this scenario? (Choose Two).
a. Items of loss
b. Customer
c. Claim
d. Fraud investigation
a. Items of loss
d. Fraud investigation
- In an online retail application, the Order Receipt, view displays a list of the products ordered, including the product image, unit cost, and quantity. The total cost of the order is displayed at the bottom of the view. Which two configurations on the Order Receipt view must be together to display the required information as described? (Choose Two)
a. Add a repeating dynamic layout with embedded dynamic layouts.
b. Add the total cost inside the repeating dynamic layout.
c. Add a dynamic layout with an embedded repeating dynamic layout.
d. Add the total cost outside the repeating dynamic layout.
c. Add a dynamic layout with an embedded repeating dynamic layout.
d. Add the total cost outside the repeating dynamic layout.
- Which option follows best practices for naming rule set in Pega Platform?
a. Pega-Prod: 01-04-01
b. Grand- Corporation Human- Resources- Department: 01-01-03
c. Credit Check: 03-01-02
d. Expense: 01-02-05
d. Expense: 01-02-05
- Which requirement is fulfilled by configuring a field value?
a. Service agents are able to enter feedback in multiple languages.
b. A global hotel chain application can display current amenities in 23 languages.
c. Customers can add an unlimited number of items to an online shopping out.
d. A government official can enter policy comments that require localization.
d. A government official can enter policy comments that require localization.
- To process an employee retirement package, the system requires approvals from the supervising manager, the benefits manager, and the director. How do you implement the requirements so that each approver can work independently?
a. Create an approval step with cascading approval.
b. Create business logic to route the assignment to the different approvers.
c. Create three parallel processes with approval steps.
d. Route the assignment to a work queue to which all three roles have access.
a. Create an approval step with cascading approval.
- In hiring application:
a. An employee interviews the candidate.
b. The Human Resources (HR) team created and sends the offer letter.
c. The Information Technology (IT) team assigns the workstation.
d. The facilities team assigns the work desk.
To meet this requirements, what personas do you create?
a. Employee, IT, Facilities
b. HR, IT, Facilities
c. Employee, HR, Facilities
d. Employee, HR, IT, Facilities
b. HR, IT, Facilities
- To meet these requirements, what personas do you create?
a. Employee, IT, Facilities
b. HR, IT, Facilities
c. Employee, HR, Facilities
d. Employee, HR, IT, Facilities
- Which requirement demonstrates the need configure correspondence?
a. Phone a customer for additional information about the case
b. Case worker receives a mobile push notification to approve an insurance claim
c. Assign a new insurance claim to a case worker to process
d. Email the case worker when the insurance claim is routed to their worklist
d. Email the case worker when the insurance claim is routed to their worklist
- During a playback session, a stake holder notices that a drop-down list is missing one of the required options. which work item do you create in agile workbench to address this issue?
a. Bug
b. Feedback
c. User story
d. Status
a. Bug
- Which statement most accurately describes the use of Pega mobile preview?
a. Pega mobile preview simulates the application user interface for various mobile devices
b. Pega mobile preview allows you to run a Pega application on a mobile device
c. Pega mobile preview simulates user loads to test mobile app performance
d. Pega mobile preview models a typical user interaction to scenario tests a mobile app
b. Pega mobile preview allows you to run a Pega application on a mobile device
- You are developing a case type to process visa applications. As a part of the process, applicants need to schedule an interview with the consulate. A child Interview case is created for the interview process and assessment following the interview, it typically takes 48 hours for the consulate to reach a decision. For the visa case to proceed to applicant notification, the interview case needs to be resolved. How do you configure a case type to achieve the required behavior?
a. Add a create case step that creates the interview child case. Following this step, add a wait step that pauses the parent case until 48 hours have elapsed
b. Add a create case step that creates the interview child case. There is no need to add a wait step
c. Add a create case step that creates the interview child case. Following this step, add a wait step that pauses the parent case until the interview case reaches a status of resolved and after 48 hours have elapsed
d. Add a create case step that creates the interview child case. Following this step, add a wait step that pauses the parent case until the interview case reaches a status of resolved
d. Add a create case step that creates the interview child case. Following this step, add a wait step that pauses the parent case until the interview case reaches a status of resolved
Which two configuration steps do you perform, in combination, to record a unit test for automated testing? (Choose Two)
a. Select a ruleset configured to store automated test cases.
b. Add a test case to the Automated Testing landing page.
c. Add an assertation to define an expected result.
d. Select a ruleset that is configured to store the results of the test.
a. Select a ruleset configured to store automated test cases.
c. Add an assertation to define an expected result.
- Which three options can you configure for a mobile app channel? (Choose three)
a. Change the host for a mobile app to a production system, rather than a development system.
b. Identify how different mobile devices render UI controls.
c. Establish security behavior for a mobile app, such as the use of biometric identifiers.
d. Define UI behavior for a view when displayed on a mobile device.
e. Define the role applied to users when they run the mobile app.
c. Establish security behavior for a mobile app, such as the use of biometric identifiers.
d. Define UI behavior for a view when displayed on a mobile device.
e. Define the role applied to users when they run the mobile app.
- Which two use cases are supported by configuring a mobile app channel in App Studio? (Choose Two)
a. Configure a left swipe behavior to open a message
b. Lock the application after 20 minutes of inactivity
c. Set the width of an application icon to 180x180 pixels
d. Grant access to the application for a specific user
a. Configure a left swipe behavior to open a message
c. Set the width of an application icon to 180x180 pixels
ABC Bank Corp operated two subsidiaries, Globo Bank and Local Bank with different brandings. ABC Bank Corp wants to create a mobile app experience for both users and customer service representatives (CRSs) for its transaction dispute application. Of the following requirements, which two options affect the number of mobile app channels that you need to configure? (Choose Two)
a. Mobile apps must support both phone and tablets
b. Customers can create only dispute cases, while CRSs can also create fraud report cases.
c. Mobile app color palette is customized for each subsidiary
d. The app customizes currency units and date/time format according to the user’s locale.
c. Mobile app color palette is customized for each subsidiary
d. The app customizes currency units and date/time format according to the user’s locale.
- Which two statements are true about minimum lovable product (MLP) sizing, when using the estimator tool? (Choose Two)
a. MLP complexities set to “high” are reserved for MLP 2 and later.
b. MLP sizing leads to precision in the sprint cycle and resource planning.
c. Creation of case steps is factored into MLP sizing.
d. Initial estimations are high-level and can be refined during sizing.
b. MLP sizing leads to precision in the sprint cycle and resource planning.
d. Initial estimations are high-level and can be refined during sizing.
- During playback, a stakeholder prefers to group a set of existing actions into a multi-step form. Which item do you create in Agile Workbench to address this change request.?
a. Status
b. User story
c. Feedback
d. Bug
c. Feedback
- Which two items must be provided by the user to add an external data source to a data object? (Choose Two)
a. The authenticating information, if required by the corresponding service.
b. A data transform to map the application data model to the connector.
c. The uniform resource identifier that identifies the web service.
d. A simulated data source to test the implementation.
b. A data transform to map the application data model to the connector.
c. The uniform resource identifier that identifies the web service.
- To qualify for an instant loan, an applicant must earn monthly income of at least GBP2000 and cannot exceed GBP20000 in credit card debt. How do you enforce these restrictions when requesting an instant loan?
a. Use UI controls to validate the entries in the income and credit card debt fields.
b. Use a validate rule to call two edit validate rules: one for income and one for credit card debt.
c. Use a single validate rule with two conditions: one for income and one for credit card debt.
c. Use a single validate rule with two conditions: one for income and one for credit card debt.
- When a user selects an item in a list, the application displays data about that item. Data is copied to a page property using the Copy data form a data page option. After the data has been copied to the property, when is the data copied to the property again?
a. Never
b. The next time the case is opened
c. The next time the property is accessed
d. When the item is changed
d. When the item is changed
- What is the relationship between the pyWorkPage and case data?
a. pyWorkPage contains only the data entered by users while creating and processing a case.
b. pyWorkPage contains all the data pages accessed while creating and processing a cases
c. pyWorkPage contains all the data generated by the systems while creating and processing a case.
d. pyWorkPage contains all the data generated while creating and processing a case.
d. pyWorkPage contains all the data generated while creating and processing a case.
- A retail store wants an application to process a new customer loyalty account. The customer enters their contact information, including name, email, phone number, and address. The information is displayed in a data relationship. What type of data relationship do you create?
a. A data reference field
b. An embedded data fields
c. A case reference field
d. A query field
b. An embedded data fields
- Which two statements about data records are true? (Choose Two)
a. Data records are displayed in a drop-down list by default.
b. Data records require external storage.
c. Data records define permissible values for data fields
d. Data records are displayed in a searchable text field by default.
c. Data records define permissible values for data fields
d. Data records are displayed in a searchable text field by default.
- A car insurance quote requires a view for potential customers to enter information to process the request. What are two primary decisions to make before you add fields to the view? (Choose Two).
a. Are processing actions applied to the field?
b. How do users enter values into the field?
c. Is field entry required?
d. Does the field require a data source?
b. How do users enter values into the field?
c. Is field entry required?
A car insurance quote requires a view for potential customers to enter information to process the request. What are three primary decisions to make before you add fields to the view? (Choose Three).
a. Is field entry required?
b. How do users enter values into the field?
c. Do users need to see the field?
d. Does the field require a data source?
e. Are processing actions applied to the field?
a. Is field entry required?
b. How do users enter values into the field?
c. Do users need to see the field?
- Which issue do you address by simulating a data source?
a. The product database moves to a new data source accessible by a web service that is not yet configured.
b. In production, the customer database needs to be taken-off line overnight for scheduled maintenance.
c. You need to test a save plan for savable data page that updates the cost of coverage options for insurance policies.
d. An embedded data field needs simulated data for testing a customer creation view
a. The product database moves to a new data source accessible by a web service that is not yet configured.
- Which two data requirements ensure valid data? (Choose two)
a. The data fits the business logic.
b. The data is organized in a data type.
c. The data is locally sourced.
d. The data is the correct type.
a. The data fits the business logic.
d. The data is the correct type.
- In a credit card payment case type, you want to set the payment amount to the minimum amount due when a user creates a case. How do you set the payment amount?
a. Configure a field validation on the payment amount.
b. Configure the payment amount as a calculated field.
c. Configure the payment amount to reference the minimum amount due.
d. Configure the pySetFiledDefaults data transform to set the default value.
d. Configure the pySetFiledDefaults data transform to set the default value.
- You need to localize correspondence into a language that is unavailable in the Pega language pack. Which option satisfies the requirements?
a. Run the localization wizard and add translations to translation.html
b. Create the translation rule manually and include the rule in the application ruleset.
c. Configure a field value record that contains the correspondence text
d. Leverage translation services SOAP calls and enable records for translation.
a. Run the localization wizard and add translations to translation.html
- You need to test whether a user interface is suitable for users with visual disabilities, such as deuteranopia (red-green confusion). How do you perform this task?
a. Enable the live UI tool.
b. Unit test section rules
c. Use a screen reader extension.
d. Use the accessibility inspector.
d. Use the accessibility inspector.
- All managers must be able to view the employee vacation requests report in their manager portal dashboard. Which configuration fulfills this requirement?
a. Add a report widget to the portal dashboard, and then click Publish.
b. Create a new landing page on the portal with the new report saved in a public category.
c. Add a report widget to the portal dashboard, and then click Publish to default.
d. Add the report to a public category, and then add the out of the box Reports landing page to the portal.
d. Add the report to a public category, and then add the out of the box Reports landing page to the portal.
- Which two control types allow you to display these three-balance transfer offers on a form with a single control to prevent a single control, to prevent the customer from selecting more than one offer? (Choose two)
a. Radio buttons
b. Drop down list
c. Button
d. Checkbox
a. Radio buttons
b. Drop down list
- An order form provides four options from which customers select one option. According to best practice, which of the following two UI control types can be used to minimize clutter on the order form? (Choose Two).
a. Autocomplete
b. Dropdown
c. Radio buttons
d. Checkbox
a. Autocomplete
b. Dropdown
- A reservation process allows customers to reserve a flight, hotel room, and rental car as part of a travel itinerary. Which configuration displays a Select flight insurance checkbox only when the itinerary includes a flight?
a. A require condition (when rule) that is applied to the select flight insurance checkbox.
b. A disable condition (when rule) that is applied to the select flight insurance checkbox.
c. A disable condition (when rule) that is applied to the selection with the flight insurance information.
d. A visibility condition (when rule) that is applied to the select flight insurance checkbox.
- Users must provide values to certain fields before submitting a job application form. Which configuration adds asterisks to indicate the mandatory fields on the form?
a. Configure a Disable when condition on the mandatory fields at runtime.
b. Use an Edit rule to verify if each of the mandatory properties has a value.
c. Configure the mandatory fields as Always Required on the form at runtime.
d. Use a Validate rule to verify the mandatory fields have a value.
c. Configure the mandatory fields as Always Required on the form at runtime.
- A business architect has developed a new process for case type. To verify that the UI elements collect the expected results, you want to test the process and the fields. Which two configurations, when used together, allow you to record a set of interactions and save the test results to verify process functionality? (Choose Two).
a. Add explicit assertations on the UI elements.
b. Create a unit test for the case type.
c. Create a scenario test for the case type.
d. Add validations on the UI elements
a. Add explicit assertations on the UI elements.
c. Create a scenario test for the case type.
- Which two conditions do you test with a unit test? (Choose Two).
a. An application is successfully migrated to a test system.
b. A date page populates without any errors.
c. A property value is set correctly by a data transform.
d. An application displays user views for 20 users within three seconds.
b. A date page populates without any errors.
c. A property value is set correctly by a data transform.
- Apartment tenants submit maintenance requests that specify their name, address, request type, and description of the request. Tenants may submit multiple maintenance requests for different request types. The company wants to identify duplicate maintenance requests from the same address. Which two configurations, when used together on the Selection duplication cases step, achieve this goal? (Choose Two)
a. Configure the apartment address as a basic condition.
b. Configure the apartment address as a weighted condition.
c. Configure the tenant’s name as a basic condition.
d. Configure the request type as a weighted condition.
c. Configure the tenant’s name as a basic condition.
d. Configure the request type as a weighted condition.
- Sales managers must be able to approve sales quotes proposals by email and from mobile device. How do you implement this requirement?
a. Add a Approve/Reject step and enable email and model approval.
b. Add a Approve/Reject step and enable email notification on the case type.
c. Add a Approve/Reject step with mobile approval enabled and a Send Email step.
d. Add a Approve/Reject step and a Send Email step.
c. Add a Approve/Reject step with mobile approval enabled and a Send Email step.
- A travel authorization requires approvals from the requestor’s manager, division VP, and possibly an accountant based on the total amount. Which configuration satisfies this use case?
a. Cascading approval using the workgroup manager.
b. Cascading approval using when rules to identify the assigned user.
c. Cascading approval using the reporting manager.
d. Cascading approval using an authority matrix.
d. Cascading approval using an authority matrix.
- When applying for a credit limit increase, customers with standard credit cards must provide information in an Employment Information process. Requests from customers with Platinum credit cards automatically skip this process. What task do you perform to implement this requirement?
a. Add a validation condition to the card type for continued processing.
b. Add an Approve/ Reject step to the test the card type.
c. Add a custom condition to start the process by testing the card type.
d. Add a card type true/false field to a user view.
c. Add a custom condition to start the process by testing the card type.
A life insurance company has satellite offices in various countries. Each satellite office has a work’s queue. Company policy requires that life insurance underwriting be assigned to offices based on the policy owner’s residential address. Which routing approach supports this requirement?
a. Route the assignment to a specific underwater based on business logic.
b. Route the assignment to the correct work queue by using a reporting structure.
c. Route the assignment to the correct work queue based on business logic.
d. Route the assignment to the correct work queue by using an authority matrix.
c. Route the assignment to the correct work queue based on business logic.
- How do you guide users through an application form without requiring user training?
a. Add an optional action to the case to explain the task.
b. Add the corresponding step to an appropriate stage.
c. Send a notification to the assigned user.
d. Add an instruction to the assignment.
d. Add an instruction to the assignment.
- A moving company provides customers with a tool that recommends a moving based on the number of bedrooms in their current living space and whether they are planning to move heavy furniture like bed frames, mattresses, or couches. Based on the customer inputs, a decision table presents the customer with a recommendation. Which two configurations do you use together to build the decision table? (Choose two).
a. Create two rows, one for the numbers of bedrooms and one for whether the customer is moving heavy furniture.
b. Create a column for the recommended moving vehicle.
c. Create rows for the recommended moving vehicle.
d. Create two columns, one for the number of bedrooms and one for whether the customer is moving heavy furniture.
c. Create rows for the recommended moving vehicle.
d. Create two columns, one for the number of bedrooms and one for whether the customer is moving heavy furniture.
- In which two situations are it appropriate to use a decision table? (Choose two).
a. Order total is calculated based on the quantity and price of the items in the customer’s shopping cart.
b. If customers decide to add insurance, checked bags, or early boarding to their airline tickets, extra fees are added to their order total.
c. A gym recommends a membership type based on the number and type of fitness classes the customer wants to attend every month.
d. A hair care company suggests a line of products to customers based on their hair type, scalp moisture, hair moisture, and whether it is color-treated.
c. A gym recommends a membership type based on the number and type of fitness classes the customer wants to attend every month.
d. A hair care company suggests a line of products to customers based on their hair type, scalp moisture, hair moisture, and whether it is color-treated.
- A case type for voiceover requests includes two tasks: Edit Script and Record Script. Your team has been asked to route Edit Script tasks to editors and Record Script task to actors. Which approach fulfills this requirement?
a. Create one work group for both personas and route to the work group.
b. Created two new work queues, one for editors and one for actors.
c. Create one new work queue and split the task by type.
d. Create two new work groups in Dev Studio that reference one work queue.
b. Created two new work queues, one for editors and one for actors.
- You are designing a medical claim case type and have the following requirement: medical claims must be resolved within 5 days. To meet this requirement, you need to set the ____________ in the service level for 5 days.
a. Deadline
b. Passed deadline
c. Goal
d. Urgency
a. Deadline
- An internet provider has a quiz that gives customers a recommended internet speed based on their typical internet use. The questions differ based on the selections that the customer makes, for example, whether they are seeking a recommendation for a residence or a business. Once the customer completes the quiz, how do you determine the recommended internet speed?
a. Configure a decision tree.
b. Configure a decision table.
c. Configure a view with the quiz questions.
d. Configure a process with multiple decision shapes.
a. Configure a decision tree.
- A requirement states: Loan applicants must enter their annual salary. If the salary is the qualifying threshold, the application is automatically approved. If the salary is below the threshold, the applicant must identify a cosigner. Select the two configuration options that follow best practices to meet the requirement. (Choose Two)
a. Create an assignment step for a loan officer to review the applicant’s annual salary and determine if a cosigner is necessary.
b. Design a user view with an annual salary field and a data relationship for cosigner information. Use a visibility condition to display the cosigner information when the salary is below the threshold.
c. Use a collect information step with an annual salary field. Use a decision shape to determine whether to advance to a step to enter cosigner information or complete the process.
d. Design a user view with an annual salary field. Create an optional action to collect information about the cosigner and assign the action to the appropriate stage.
b. Design a user view with an annual salary field and a data relationship for cosigner information. Use a visibility condition to display the cosigner information when the salary is below the threshold.
c. Use a collect information step with an annual salary field. Use a decision shape to determine whether to advance to a step to enter cosigner information or complete the process.
- Which studio do you use to configure a service level agreement (SLA) with a passed deadline?
a. App studio
b. Prediction studio
c. Admin studio
d. Dev studio
d. Dev studio
- A survey is sent to a customer via email. How do you configure a solution to ensure the email includes the case ID for the survey?
a. Create a process using the Send Email step allowing representation to quickly add the case ID to the email.
b. Call a data transform to copy the case ID from pyWorkPage to the email.
c. Create a required for the case ID that must be entered by a user during the case process prior to sending the survey.
d. Use the Insert Property feature of a Send Email step to add the case ID when composing the message dialog.
d. Use the Insert Property feature of a Send Email step to add the case ID when composing the message dialog.
Which two statements about data objects are true? (Choose Two).
a. Data objects are sourced from an external system of record.
b. Data objects can reuse assets from an existing data object through inheritance.
c. A data object created in App Studio creates a data type in Dev Studio.
d. A draft object references a data type.
b. Data objects can reuse assets from an existing data object through inheritance.
c. A data object created in App Studio creates a data type in Dev Studio.
- An application must validate postal codes for Canadian customers to match the pattern A1A 1A1, where A represents letter, and 1 represents a number. Which two distinct configuration ensure that a user provides a valid postal code? (Choose Two).
a. Configure a validate rule to test that the entered postal code conforms to the required pattern.
b. Configure an edit validate rule to test that the entered postal code conforms to the required pattern.
c. Configure a drop-down control to select the postal code based on the specified city and province.
d. Configure the postal code field as a text property with a required input field.
b. Configure an edit validate rule to test that the entered postal code conforms to the required pattern.
d. Configure the postal code field as a text property with a required input field.
- Which two statements are true about insights? (Choose Two)
a. Visibility is always shared for insight chart.
b. Insights transform data queries into shareable visualizations.
c. You can use only preconfigured fields in an insight.
d. You can edit application data directly in an insight.
a. Visibility is always shared for insight chart.
b. Insights transform data queries into shareable visualizations.
- To reduce scrolling on a view, you want to organize existing content so that details display when an option is selected in a drop-down menu. There is no drop-down menu currently on the view. Which two configurations achieve the business requirement? (Choose Two).
a. Configure a disable condition (when rule) on each field to allow access when the associated option is selected on the drop-down control.
b. Configure a repeating dynamic layout with an embedded section for each option and set the layout format to grouped.
c. Configure a layout group to separate each option into individual panels and set the layout to a menu format.
d. Configure a data relationship to select the option using the Drop-down list record selection.
a. Configure a disable condition (when rule) on each field to allow access when the associated option is selected on the drop-down control.
b. Configure a repeating dynamic layout with an embedded section for each option and set the layout format to grouped.
- A purchase request list report includes columns for case ID and regional cost center. A manager wants the report to show the total number of purchase requests for each of the regional cost centers. How do you configure the report definition?
a. Create a filter for each cost center and count the case ID.
b. Summarize the case ID column by count.
c. Summarize the regional cost centers by count.
d. Define a function for the cost center column to total the case IDs.
c. Summarize the regional cost centers by count.
- Which two components on the Case Designer can users assign to a minimum lovable product (MLP) for project sizing purposes? (Choose Two).
a. A mobile user portal
b. An external system of record (SOR)
c. An approval decision
d. An automation
a. A mobile user portal
d. An automation
- Which use case describes the function of the Estimator tool?
a. A tester needs to know how many versions of an application they test for MLP 2.
b. A business architect needs to know when to prioritize a specific customer Microjourney for development.
c. A product owner needs to know how many user stories to create in Agile Workbench for MLP 1.
d. A stakeholder needs to know how much time and effort is needed to build MLP 2.
d. A stakeholder needs to know how much time and effort is needed to build MLP 2.
- How do you enable field-level auditing for properties?
a. Add a field validation to the case workflow.
b. Enable the auditing feature on the property rule forms.
c. Enable field-level auditing for the case type.
d. Add an auditing optional action to the case workflow.
c. Enable field-level auditing for the case type.
- An internal application currently grants 75 employees’ access to one of four roles: Admin, Author, User, and Manager. A new analyst that joins the company requires all the Author role access but only some of the reporting capabilities available to the manager role. How do you satisfy this security requirement?
a. Create a new analyst role with the required access.
b. Add the analyst to the Manager.
c. Update the author role to include the required analyst reports.
d. Add the analyst to both the author role and the Case manager channel interface.
a. Create a new analyst role with the required access.
- Based on security factors, which two options are considered strong passwords? (Choose Two).
a. D8073&gxn*,.ki;vnhdf($h&rn
b. Pe6@Syst3m$
c. 1Lik3Chocolate&sawDustIcecre@m
d. Bluedoor
a. D8073&gxn*,.ki;vnhdf($h&rn
c. 1Lik3Chocolate&sawDustIcecre@m
- Which two configuration steps must be performed together to record a unit test for automated testing? (Choose Two).
a. Select a ruleset that is configured to store the results of the test.
b. Add an assertion to define an expected result.
c. Add a test case to the Automated Testing landing page.
d. Select a ruleset that is configured to store automated test case.
a. Select a ruleset that is configured to store the results of the test.
b. Add an assertion to define an expected result.
- A restaurant has a case type that allows customers to book the dining room for events. Customers provide basic information including party size and indicate whether they want the restaurant to cater the event. ** if catering is not required, customers are given a rental rate quote. ** if customers indicate that they want the restaurant to cate the event, they must provide menu preferences and schedule an appointment to do menu tasting before they are given a quote. Which two options do you use to configure the case type to achieve the requested behavior? (Choose Two).
a. Create a check box for customers to indicate whether they want the restaurant to cater the event. Add a decision shape that evaluates whether the customer checks the box.
b. Create a check box for customers to indicate whether they want the restaurant to cater the event. Configure the menu preferences and appointment date fields with a visibility condition.
c. Create a process for providing menu preferences and scheduling the menu tasting appointment. Create a parallel process for providing the customer with the rental rate quote.
d. Create a process for customers to indicate menu preferences and schedule the menu tasting appointment. Add the process as a case wide optional action.
a. Create a check box for customers to indicate whether they want the restaurant to cater the event. Add a decision shape that evaluates whether the customer checks the box.
b. Create a check box for customers to indicate whether they want the restaurant to cater the event. Configure the menu preferences and appointment date fields with a visibility condition.
- You are designing a credit transaction case type and have the following requirement: transaction disputes must be resolved within 3 days. To meet this requirement, you need to set the ____________ in the service level for 3 days.
a. Deadline
b. Passed deadline
c. Goal
d. Urgency
a. Deadline
- A meal delivery service recommends a meal plan based on the number of people in the household and dietary restrictions. Which two configurations must be used together to determine the recommended meal plan? (Choose two).
a. Configure an assignment to gather customer information.
b. Configure a decision tree.
c. Configure a decision table.
d. Configure a decision shape to add a conditional path.
c. Configure a decision table.
d. Configure a decision shape to add a conditional path.
- How do you indicate the progress of a case towards resolution?
a. Design intent-driven user interfaces.
b. Apply service levels to the assignment steps.
c. Update the case status on the appropriate steps.
d. Configure a case notes field to capture progress information.
c. Update the case status on the appropriate steps.
- An airline has the following requirement: A passenger requiring a service animal document the type of animal, the size of the animal, and any relevant medical information the crew may need during the flight. The application prompts the passenger for this information when the passenger declares travel with a service animal. Which case life cycle configuration meets this requirement?
a. Add a process to the case life cycle for service animal accommodation and apply a condition to determine when to run the process.
b. Apply an optional action to the appropriate stage to allow the passenger to provide the information as needed.
c. Configure a stage in the case life cycle for service animal accommodation and apply a stage validation condition.
d. Create a childe case for service animal accommodation to automatically resolve unless the passenger requires the accommodation.
a. Add a process to the case life cycle for service animal accommodation and apply a condition to determine when to run the process.
A company often receives multiple IT tickets for the same issue, such as “the office WIFI is down”. You configure a Search duplicate cases step to identify duplicate IT tickets. What is the basic condition for the Search duplicate cases step?
a. Name of submitter is same
b. Issue type is same
c. Department is same
d. Office location is same
b. Issue type is same
- A manager requests a report that contains the following columns: create date, case id, create operator, and work status. You must sort the cases so the case with the most recent create date appears at the top of the list and descends in order. How do you design the report definition to support this requirement?
a. Select lowest to highest sort type for create date.
b. Add a filter condition where create date is greater than the current date.
c. Select highest to lowest sort type for create date.
d. Make the create date the first column in the report.
c. Select highest to lowest sort type for create date.
- From the employee training portal, an employee opens a new Enrollment case, submits course selections, and receives an email confirmation. There is an error in the email confirmation. You must identify the cause of the error by recording a set of interactions on the portal and testing expected behavior on the data collection fields. What three steps, when applied in combination, achieve the required testing? (Choose Three)
a. Add stage-entry validations on the Enrollment case fields.
b. Create a test case for the employee portal.
c. Run a new Enrollment case from the employee training portal.
d. Add assertions on the UI elements to verify correct data collection. (UI Assertion)
e. Add field validations on the course selection step.
b. Create a test case for the employee portal.
c. Run a new Enrollment case from the employee training portal.
d. Add assertions on the UI elements to verify correct data collection. (UI Assertion)
- You want to unit test a rule. To ensure that the rule executes as intended, you need to populate the clipboard with valid data. Which two options allow you to populate the clipboard before testing the rule? (Choose Two)
a. Configure an assertion to define the required data.
b. Configure a validate rule to populate the needed data.
c. Run a data transform to create the test page.
d. Copy data from an existing clipboard page
c. Run a data transform to create the test page.
d. Copy data from an existing clipboard page
- Before development, your team creates a spreadsheet with work items to populate the backlog. All work items that describe business requirements are prioritized as Must have. You also create work items to address. A future enhancement request to group a set of existing steps into a multistep form A drop-down list that is missing one of the required options - This work item is in progress because the missing option prevents work from being done How do you populate the backlog directly from the spreadsheet?
a. Create bugs
b. Create stories
c. Create feedback
d. Import stories
d. Import stories
- How do you route an assignment so that any available member of the department can perform the task?
a. Route the assignment to a work list.
b. Route the assignment to the admin user I
c. Route the assignment separately to all members.
d. Route the assignment to a work queue
d. Route the assignment to a work queue
- User A should have application permissions that are identical to User B’s permissions. Unlike User B, User A lacks access to the My Cases page. How do you grant access to the My Cases page for User A?
a. Update User A to the same role as User B
b. Add the My Cases page to the User A profile.
c. Update the User A account to access the same portal as User
d. Add the My Cases page to the User A role.
- In which three situations can you use a data transform? (Choose Three)
a. To copy the first and last name properties into a single property value
b. To execute a flow action
c. To create the dependent property after case creation
d. To set default values for a case
e. To display the destination value as the location value
a. To copy the first and last name properties into a single property value
d. To set default values for a case
e. To display the destination value as the location value
- In which three situations can you use a data transform? (Choose Three)
a. To set the destination location as the arrival location
b. To create a new property after case creation
c. To set the default arrival date to five days in the future
d. To copy the first and last name properties into a single property value
e. To perform an action that allows the user to update a reservation
c. To set the default arrival date to five days in the future
d. To copy the first and last name properties into a single property value
e. To perform an action that allows the user to update a reservation
- An international online car parts business wants customers to find parts for any vehicle easily. You are asked to implement the following requirement: Customers muse select a make, model, and year to initiate a vehicle-specific search. How do you configure the data storage in the application to implement the requirement?
a. Configure a data page to store the make, model, and year vehicle data.
b. Configure a connection to an external system of record that contains the make, model, and year vehicle data.
c. Configure a static list of the make, model, and year vehicle data.
d. Configure a local data storage of the make, model, and year vehicle data.
b. Configure a connection to an external system of record that contains the make, model, and year vehicle data.
- A requirement states: The tax identification number must contain 10 digits. How do you configure the field to support this requirement?
a. Set the minimum and maximum values to “10” in a text field
b. Use an edit validate rule that validates the tax identification number pattern.
c. Use a decimal property type and make the field required.
d. Configure a validate rule to test the tax identification number pattern.
b. Use an edit validate rule that validates the tax identification number pattern.
- The page. Product contains data retrieved from an external system of record using a data page. How do you ensure product always contains the most current data from the data page?
a. Select Refer to a data page on .Product
b. Define a reference property that refers to the data page.
c. Configure .Product to refer to a keyed data page.
d. Select Copy data from a data page on .Product.
a. Select Refer to a data page on .Product
- The business process for an automobile insurance claim consists of the following phases: - Submission: The customer contacts a customer service representative (CSR) to file the claim. - Review: An adjuster reviews the claim, assesses the damages to each vehicle, and provides an estimate of the cost of repairs. - Repair: A third party performs the repairs on each vehicle, communicating with the adjuster and customer as necessary. - Verification: After each vehicle repair, the adjuster closes the claim. According to Pega best practices, which phase can you implement as a child case?
a. Verification
b. Submission
c. Review
d. Repair
d. Repair