Exam Flashcards
What is the management process?
Planning, organizing, staffing, leading, and controlling
What does planning consist of in the five functions
Establishing goals, developing rules and creating plans
What does the organizing consist of in the five functions
specifying tasks, establishing departments, delegating authority, establish channels of communication, and coordinate subordinates work
What does staffing consist of in the five functions
Determine who to hire, recruit, and train
What does leading consist of in the five functions
Maintaining morale and motivation
What does controlling consist of in the five functions
Checking performance and taking corrective actions
What is a strategic plan?
A company plans of how it match their internal strengths and weaknesses with the extrenal opporunities and threats
What is a business model
A company’s method for making money in the current business environment
What is a transactional HR team?
Teams that provide specialized support in day-to-day HR activities (ex changing benefit plans)
What is a corporate HR team?
Top management is involved in top level issues (eg developing a strategic plan)
What is an embedded HR team?
HR generalists are assigned to functional departments
What is evidence- based HRM
Using data, facts, or analytics to support proposals or decisions,
What is a strategy map
A summary of how each department’s performance contributed to the strategic goals of the organization
What is a balanced scorecard?
It measure the impact of HRM on organizational outcomes
What is a digital dashboards
Graphs and charts that show a computerized picture of the companys performance in metrics.
What are the external influences on HRM
Economic conditions, labour market issues, technology, government, globalization, and environment.
What are the internal influences on HRM
Organizational culture, organizational climate, and management practices
What are economic conditions?
Affects on supply and demand for products/ services that impact number and types of employees required and the ability of the company to pay wages/benefits
What is a contingent or non standard worker
Workers who aren’t tranditional
What is globalization
Integrating the world economy with large markets
What is a glass ceiling
an “invisible” barrier caused by organizational bias that limites opporortuntiies of qualified employes
What is equal pay for equal work
A part of the humans rights legislation which specifies male and female employees cannot be paid different for performing the same/similiar work
What is PIPEDA (Personal Information Protection and Electonic Documents Act)
Governs the collection, use, and disclosure of personal informations. Any infromation beyond name, title, business, adress, and telephone # is regarded as personal.
What does the term undue hardship mean?
The financial cost of accommodation.
What is globalization
Integrating the world economy with large markets
What is a glass ceiling
an “invisible” barrier caused by organizational bias that limites opporortuntiies of qualified employes
What are the 6 steps in job analysis
- Relevant info is reviewed 2. jobs are selected and analyzed 3. Data is collected on job activities by using job analysis technniques 4. info from step 3 is verified 5. Job descriptions & Specifications are developed 6. Information is communicated and updated on an as-needed basis
What is PIPEDA (Personal Information Protection and Electonic Documents Act)
Governs the collection, use, and disclosure of personal informations. Any infromation beyond name, title, business, adress, and telephone # is regarded as personal.
What is job analysis
A process of information about jobs is gathered systemitically.
What is a process chart?
It shows the flow of inputs to outputs
What is the process of job analysis?
A firm determines the tasks, duties, and responsibilities and KSA’s to preform it. Once info is gatered it’s used to developed a job description and job specifications (requimrents)
What is Functional Job Analsysis (FJA)
A pre-established questionnaire that rates a job on responsibiltities
What is the National Occupational Classification (NOC)
Conducted field-based researched by Empliyment and Skills Development Canada (ESDC) which has descriptions of occuprations and requirments
What is a phsyical demand analysis?
It identifies the senses, frequency, and amount of phsyical effort involved in a job
What is industrial engineering?
A study of work converned with analyzing work methods and establishing time standards to improve efficiency
What is the Position Analysis Questionnaire (PAQ)
A pre-developed, structure job analsysis with questionnaires.
What is Functional Job Analsysis (FJA)
A pre-established questionnaire that rates a job on responsibiltities
What is job enrichment?
Redesigning jobs in order to increases opporutnties for workers
What is competency-based job analysis?
Writing job descriptions based on comptencies rather than duties
What is industrial engineering?
A study of work converned with analyzing work methods and establishing time standards to improve efficiency
What is business process reegineering
Redesigning business processes by combining steps using information techcnology
What is job enlargement
Assigning workers additional work in the same field
What occurs in Proficiency Level 3 of writing a competency statement
Proficiency level
What is competency-based job analysis?
Writing job descriptions based on comptencies rather than duties
What are the 3 steps in writing a compentencys statement
Proficiency Level 1 , Proficiency Level 2, and Proficiency Level 3
What occurs in Proficiency Level 1 of writing a competency statement
Identifies the name of title and brief descriptition of competency
What occurs in Proficiency Level 2 of writing a competency statement
Describe observable behaviours that represent the profifiency in the compenency
What occurs in Proficiency Level 3 of writing a competency statement
Proficiency level
What is team-based job designs
Giving a team rather than an individual meaningful work to do
What is human resources planning?
The process of forecasting future HR requirements to ensure that the organization has the required number of employees with neccesarfy skills to meet strategic objectives
What are the key steps in the HRP process
Analyzing forcecasted labour supply, forecasting labour demands, and planning and implementing HR programs to balance supply and demand
What is environment scanning
assessing factors that affect the external labour market and the ability for an organization to secure talent outside the organization
What factors contribute to the external enviroment?
Economic conditions, market and comeptitive brands, new or revised laws, social concerns, technology changes, and demographic trends
What are the sources of supply in terms of forceasting
Interal and external
What is internal forecasting
Present employees who can be trained, transferred, or promoted to meet antitipcated needs
What is external forecasting
People in the labour working not currently working but are expected to join the organization to meets its needs
What are skills inventories?
information about an employees capabilities inclduing name, age, date of employment current position, education abilitites, interests, and duties
What is managerial inventories?
Records summarizing background qualfications of managemetn as employees and respobsilities or training
What are replacement charts?
Keeps tracks of potential internal candidates for the firms most critical positions
What is a replacement summary?
A list of likely replacements for positions and their relative strengths weakness and information of job
What is succession planning?
The plan a company makes to fill its more important executive positions
What activitites does succession planning include
Analysis of demand, audit of existing executives, planning of indivudal career paths, accelerating prmotions, and planned strategic recruitment
What is Markov analysis?
Tracks the pattern of employee movements through various job and dvelopes a transtional probability for forecasting interal suppy
What are factors concerned with the supply of external canditdates?
General economic conditions, labour market conditions, and occupation market conditions
What are general economic conditions
The impact of natural fluctuation in economic activitiy inclduing interest rates, wage rates, rate of inflation, and unemployment rates
What are labour market conditions?
Demographics of those in the population inclduing education levels, age, gender, marital status, etc
What are occupational market conditions?
Forecasting the availability of potential candidates in specific occupations
What are the factors of forceasting demand
Projected turnover, quality and nature of employees, decisions to upgrade, planned tech/admin changes aimed to increase productivity, and financial resources
What are quantitiative techniques for determing HR requirements
Trend analysis, ratio analysis, scatter plot analysis, and regression analysis
What qualitative approaches to forecasting
Analytical models that inform expert options about future needs
What is tend analysis?
Studying a firms employment levels of 3-5 years to predict future needs
What is ratio analysis?
Making forecasts based on the ratio b/w some casual factor and the number of employees required
What is a scatter plot
Determines whether a measure of busines activity and levels are related
What is the regression analysis?
A statistical technique to determine the best line of fit involving multiple variables
What are the two approaches of forecast demand
The nominal group and delphi technqiues
What is the nominal technique?
Involves a group of experts meeting face to face. Each member of group writes down their ideas of a certain problem, they then go around the table and present the one idea, clarification is used then each member ranks the ideas
What is the delphi technique?
Used for long-term forcasting which assessed changes in economic, demographic, governmental, tech, and social conditions.
What are the steps in the delphi technique?
- the problem is identified 2. Each members comples a questionnair and the results are compiled 3.each member is given a copy of the results, 4. difference in opinions will use feedback 5. steps 3 and 4 are repeated
What is a staffing table
A pictorial representation of all jobs within the organization as well as the number of current incumbents and future employee requirements
What is employer branding?
the image or impression of an organization as an employer based on the preceived benefits of being employed by the organization
What are the 3 steps in employer branding?
Define target audience, develope the employee value propisition, and reinforce value propisition in communication
What are the steps in the recruitment process?
- Job openings are identified, 2. the job requirements are determines, 3. appropriate recruiting sources and methods are chosen, 4. and a pool of qualified recruits is generated
What is biographical information blank (BIB)
A detailed applicatio that forces on biographical data found to be predctive of job success.
What is human capital theory
the accumulation of firm-specific knowledge and experiences involves joint investment by the employee and employer to help maintain a long-term relationship
What is a yield ratio
The percentage of applicants that proceed to the next stage of the selection process
What are 3 factors of traditional networking
- Cold calls (walk-ins and write-ins), print advertising, and employee referals, former employees, and educations insitutions
What are common methods to accessing candidate pools
Open houses and job fairs, professional and trade associations, labour organizations (construction), and military personnel
What is the employment and social developement canada
Helps unemployed people find suitable jobs helps employers locate qualified candidates to meet their needs
What is an executive search firm
Employers using firms to fill critical positions
What is a private employment agecy?
Assists employers seek clerical staff, functional specialists, and technical employees
What is a multiple hurdle strategy
Candidates clearing a “hurdle” are permitted to move onto the next step of the selection process
What are the steps in the selection process?
- Preliminary applicant screening 2. Selection Testing 3. Selection Interview 4. Background Investigation/Reference Checking 5. Supervisory Interview and Realistic Job Preview 6. Hiring Decision and Candidate Notification
What are the five steps involved recruitment
- Develope selection criteria 2. Specify must and want criteria 3. develope an evaluation form 4. Develope interview questions 5. Develope candidate-specific questions
What is a selection ratio?
the ratio of the number of applications hired to the total number of applicants available (number of applicants hired/ total number of applicants = selection ratio)
What is diffrential validity
Confirmation that the selection tool accurately predicts the perofmrance of all possible employee subgroups
What is criterion-related validity
A selection tool predicts and correlates with important elements of work behaviour
What is content validity
A selection instrument such as a test used to determine the knowledge and skills to perform a job
What is construct validity?
A selection tool measures a theoretical construct or trait deemed neccesary to perform the job successfully
What are examples of cognititive ability tests
mental intelligence, emotional intelligence, and tests of specific cognitive abilities
