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Active Listening > Exam 1 Review > Flashcards

Exam 1 Review Flashcards

1
Q

True or False:

Listening is automatic.

A

False. You need to choose to listen.

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2
Q

True or False:

Effective communication begins with speaking, not listening.

A

False. Begins with listening, not speaking.

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3
Q

True or False:

We are capable of understanding speech rates up 600 words per minute.

A

False. 450.

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4
Q

True or False:

The average person speaks between 100 – 140 words per minute.

A

True.

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5
Q

True or False:

Selective listening is also known as conversational narcissism.

A

False. Stage hogging.

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6
Q

Hearing refers to the ____________ process of decoding sounds.

a. psychological
b. physiological
c. affective
d. behavioral

A

Physiological.

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7
Q

A listener that responds only to the parts of a speaker’s remarks that is of interest to them and rejects everything else is exhibiting this type of faulty listening behaviors:

a. pseudolistening
b. selective listening
c. defensive listening
d. ambushing
e. insulated listening
f. insensitive listening
g. stage hogging

A

Selective Listening.

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8
Q

A listener that takes innocent comments as personal attacks is exhibiting this type of faulty listening behaviors:

a. pseudolistening
b. selective listening
c. defensive listening
d. ambushing
e. insulated listening
f. insensitive listening
g. stage hogging

A

Defensive listening.

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9
Q

___________________ is a type of faulty listening that occurs when the listener is paying close attention to the speaker primarily because they are collecting information to attack the speaker later with the information.

a. pseudolistening
b. selective listening
c. defensive listening
d. ambushing
e. insulated listening
f. insensitive listening
g. stage hogging

A

Ambushing.

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10
Q

While you are giving your friend a detailed account of your weekend (the people you saw, the parties you went to, and what you did), your friend fidgets and keeps looking at the clock. Your friend likely has what type of listening style?

a. People-oriented
b. Action-oriented
c. Content-oriented
d. Time-oriented

A

Time-oriented.

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11
Q

Jack is telling Jane about his ideas for improving their service organization’s recruiting efforts. Jane is responding skeptically and questioning the assumptions Jack is making. This is likely due to

a. An action-orientated listening style
b. Criticism as a barrier to listening
c. Difficulty with the remembering stage of the listening process
d. Receiver apprehension

A

Criticism as a barrier to listening.

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12
Q

Which is NOT one of the four (4) personal listening styles?

a. Content-oriented:
b. People-oriented:
c. Ancient-oriented:
d. Time-oriented listening

A

Ancient-oriented.

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13
Q

Thoughts move about ____________ as fast as speech!

a. 2xs
b. 3xs
c. 4xs
d. 5xs

A

3xs.

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14
Q

Christy is doing her best to pay attention in class, but the lecturer is unbelievably boring. So, instead of taking notes, Christy spends most of the class thinking about the test she has coming up next period. In this situation, Christy is giving in to________________________.

a. Emotional noise
b. Information overload
c. Self-criticism
d. Self-focus

A

Self-focus.

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15
Q

According to Dr. Judi Brownell, the most effective listeners not only listen to themselves, but are also sensitive to how their behavior affects others. In fact, two of the most potent ways in which your learning in this course can be facilitated through:

a. continuous self-monitoring
b. obtaining constructive feedback from classmates and instructor
c. only b
d. both a and b

A

Both a and b.

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16
Q

True or False:

Research on listening began in the 1930s.

A

False. 1920s (1928).

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17
Q

True or False:

Listening instruction is NOT required at most universities.

A

True.

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18
Q

True or False:

Basic communication courses devote approximately 7% to listening skills.

A

True.

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19
Q

True or False:

Research on ‘listening’ began with Dr. Paul T. Rankin.

A

True.

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20
Q

True or False

Dr. Ralph Nichols is also known as the “Father of the Field of Listening.”

A

True.

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21
Q

True or False:

Dr. Thomas Gordon (American clinical psychologist), coined the term “active listening.”

A

True.

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22
Q

True or False:

Contemporary research on listening concludes that college students spend more than half of their time listening.

A

True.

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23
Q

The stages of the listening process according to the HURIER model, in order, are:

a. hearing, understanding, remembering, interpreting, evaluating, responding
b. human, underdevelopment, righteous, inevitable, everlasting, resounding
c. hearing, remembering, interpreting, understanding, evaluating, repeating
d. hearing, underdevelopment, remembering, interpreting, everlasting, responding

A

hearing, understanding, remembering, interpreting, evaluating, responding.

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24
Q

n 1985, this person developed a 6 part model/framework for building listening skills.

a. Dr. Paul T. Rankin
b. Dr. Ralph Nichols
c. Dr. Thomas Gordon
d. Dr. Judi Brownell

A

Dr. Judi Brownell.

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25
Q

Competency in each component of the HURIER model is developed by acquiring: appropriate attitudes, learning relevant principles and demonstrating specific this:

a. intuitive skills
b. information skills
c. social skills
d. social competency

A

Intuitive skills.

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26
Q

When you are deciding what you want to believe and what you think is true and false you are most likely in this stage of the HURIER model:

a. hearing
b. understanding
c. remembering
d. interpreting
e. evaluating
f. responding

A

Evaluating.

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27
Q

Which researcher is known for reaching the conclusion that, “Immediately after the average person has listened to someone talk, they remember 1⁄2 of what they heard- No matter how carefully he thought he was listening.”?

a. Dr. Paul T. Rankin
b. Dr. Ralph Nichols
c. Dr. Thomas Gordon
d. Dr. Judi Brownell

A

Dr. Ralph Nichols.

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28
Q

From the 1950s to the late 1970s, pedagogical and assessment studies focused on listening comprehension and this:

a. empowered listening
b. silence
c. critical listening
d. memory retention

A

Critical listening.

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29
Q

Which is NOT one of the eight (8) factors that influences listening?

a) effort
b) message overload
c) rapid thought
d) psychological noise
e) physical noise
f) seeing problems
g) faulty assumptions
h) talking’s apparent advantages

A

Talking’s apparent advantages.

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30
Q

Hearing involves 3 interrelated stages. Which of the following is NOT one of the stages?

a. Reception of sound waves
b. Perception of sound in the brain
c. Auditory association
d. Free association

A

Free association.

31
Q

The ear is divided into three parts. Which is NOT one of the three parts?

a. external canal
b. middle canal
c. inner canal
d. upper turbinate canal

A

Upper tubinate canal.

32
Q

The hearing organ is called the _______________.

a. cochlea
b. cilia
c. sclera
d. aqueous humor

A

Cochlea.

33
Q

______________________ is the term used to describe a change of focus from one sound to another.

a. Matching
b. Gazing
c. Coding
d. Switching

A

Switching.

34
Q

Establishing control over the listening situation is an important goal. In the _________________ hearing is involuntary/little to no control; sudden sounds loud enough making it impossible to avoid hearing.

a. primary level
b. secondary level
c. tertiary level

A

Tertiary level.

35
Q

Establishing control over the listening situation is an important goal. In the ________________ hearing is voluntary.

a. primary level
b. secondary level
c. tertiary level

A

Primary level.

36
Q

Establishing control over the listening situation is an important goal. In the ________________ hearing occurs both voluntary & involuntary.

a. primary level
b. secondary level
c. tertiary level

A

Secondary level.

37
Q

Julian Treasure says our increasingly noisy world is gnawing away at our mental health – even costing lives. He lays out an 8-step plan to soften this sonic assault (starting with those cheap earbuds) and restore our relationship with sound. Which of the following is NOT one of Treasure’s eight ways sound can improve health?

a. ultrasound
b. lithrotripsy
c. sound healing
d. listen consciously
e. create sound
f. get trained (learn to play an instrument)
g. protect your ears
h. speak up when people are assailing us with bad noises
i. all of the above are Treasure’s eight ways sound can improve health

A

All of the above are Treasure’s eight ways sound ways sound can improve health.

38
Q

True or False:

Closed questions require a “Yes,” or “No” response.

A

True.

39
Q

True or False:

Opportunities to share meanings are greatest in two-way communication.

A

False. (109)

40
Q

True or False:

Johnson O’Conner Research Foundation (2008) concluded that, “the size of your vocabulary directly related to career development & ultimate earning power.”

A

True.

41
Q

According to the Johnson O’Conner Research Foundation (2008), you should do three things to enhance your career development and ultimate earning power. Which of the following was NOT a suggestion?

a. Keep a dictionary handy
b. Write down new words
c. Create new words
d. Use new words

A

Create new words.

42
Q

There are 7 types of questions. Questions that start off with, “What did you mean…”, “Give me examples of…”.are examples of this type of question?

a. Open
b. Closed
c. Specific
d. Probing
e. Hypothetical
f. Reflective
g. Leading

A

Probing.

43
Q

“How much did you spend on that?” and “What time did you get in from the party?” are examples of this type of question?

a. Open
b. Closed
c. Specific
d. Probing
e. Hypothetical
f. Reflective
g. Leading

A

Open or Closed?

44
Q

“What would you do if…?’ is an example of this type of question?

a. Open
b. Closed
c. Specific
d. Probing
e. Hypothetical
f. Reflective
g. Leading

A

Open.

45
Q

“You will be able to cope, won’t you?” and “Wasn’t that a clever Super Bowl commercial Doritos created this year?” are examples of this type of question?

a. Open
b. Closed
c. Specific
d. Probing
e. Hypothetical
f. Reflective
g. Leading

A

Leading.

46
Q

Using use a series of different type of questions is one way to “__________” information.

a. channel
b. intuit
c. funnel
d. exchange

A

?

47
Q

Perception checking is a way to ensure the listener understands the speaker. It is comprised of a three part statement. Which answer contains the three steps?

a. Description, Intuition, Clarification
b. Description, Interpretation, Clairvoyance
c. Description, Interpretation, Clarification
d. Deduction, Intuition, Clairvoyance

A

Description, Interpretation, Classification.

48
Q

“I didn’t know if you were mad at me or if you were in a hurry and forgot.”
appears in what part of the perception checking sequence?

a. first step
b. second step
c. third step

A

Second step.

49
Q

“When you walked out of the room without saying ‘goodbye’…” appears in what part of the perception checking sequence?

a. first step
b. second step
c. third step

A

First step.

50
Q

Bostrom (1981) proposed that if individuals are skilled in a particular type of listening, what is referred to as _____________, then they will actually understand less when they take notes.

a. problem solving
b. active listening
c. rehearsal listening
d. compressed noised

A

Rehearsal listening.

51
Q

One very specialized form of self-talk is called____________.

a. Inner ear
b. Inner ego
c. Inner speech
d. Compressed syntax

A

Inner speech.

52
Q

The usefulness of note taking depends on the type of _______________________.

a. material presented
b. your listening purpose
c. type of information stored in your memory
d. both a & b

A

Both a & b.

53
Q

There are several proven note-taking methods. Which one is NOT described in the course textbook?

a. The Cornell Note-Taking System
b. Précis
c. Outline Method
d. Concept-Versus-Fact Methods
e. Mapping
f. all of the above are described in the course textbook

A

All of the above are described in the course textbook.

54
Q

True or False:

There is still no universally accepted theory of memory.

A

True.

55
Q

True or False:

Ordinarily, without rehearsal, you retain items in short-term memory for less than half a minute.

A

True.

56
Q

True or False:

Loss of confidence, fear of aging, impaired vision, medication w/side effects and a poor diet are all examples of obstacles to effective memory.

A

False. Poor diet. (149)

57
Q

True or False:

Playing games such as, cross-word puzzles, memory association, flash cards will help increase your memory retention.

A

?

58
Q

True or False:

The short-term memory activates regions in frontal lobe of the brain.

A

False, Pre-frontal.

59
Q

True or False:

Your long-term memory is the same as your “working memory.”

A

False. Short-term.

60
Q

True or False:

The longer information persists in your short-term memory the more probable the information is to be transferred to long-term memory.

A

True.

61
Q

True or False:

Your short-term memory has limitless capacity

A

False.

62
Q

In the 2003 movie, Finding Nemo, Dory suffers from what condition?

a. schizophrenia
b. long-term memory loss
c. short-term memory loss
d. hydrophobia

A

Short-term memory loss.

63
Q

If you sit in class on Monday and listen to a lecture, how much of that lecture will you remember on Tuesday?

a. About 25%
b. About 50%
c. About 75%
d. Almost all of it

A

About 25%.

64
Q

Remembering to return someone’s phone call, or the time & day of your dentist appt. next week is an example of what memory system?

a. Immediate memory
b. Short-term memory
c. Long-term (episodic) memory
d. Remote memory
e. Recent memory
f. Prospective memory

A

Short-term memory?

65
Q

What memory system is also known as your “working memory.”

a. Immediate memory
b. Short-term memory
c. Long-term (episodic) memory
d. Remote memory
e. Recent memory
f. Prospective memory

A

Short-term memory.

66
Q

Your ability to remember things that happened years ago (E.g. Your 1st broken bone) utilizes which memory system?

a. Immediate memory
b. Short-term memory
c. Long-term (episodic) memory
d. Remote memory
e. Recent memory
f. Prospective memory

A

Long-term (episodic) memory.

67
Q

Most people can rehearse and remember up to _________ individual pieces of information.

a. five
b. fifteen
c. seventeen
d. seven

A

Seven.

68
Q

_______________ is the ability to remember small amount of information for a few seconds.

a. Immediate memory
b. Short-term memory
c. Long-term (episodic) memory
d. Remote memory
e. Recent memory
f. Prospective memory

A

Short-term memory.

69
Q

Using similar sounding words for example, “chair-by-door” to remember the name, Mr. Chabador is an example of this long-term memory technique.

a. Association
b. Categorization
c. Imagery
d. Mnemonics
e. Mediation

A

Meditation.

70
Q

Remembering what you had for breakfast this morning demonstrates this memory system:

a. Immediate memory
b. Short-term memory
c. Long-term (episodic) memory
d. Remote memory
e. Recent memory
f. Prospective memory

A

Short-term memory.

71
Q

Studying/Listening to a subject/topic for 20 minutes and then moving to a different subject/topic is known as what practice?

a. Attribution practice
b. Development practice
c. Distributive practice
d. Strategic practice

A

Distributive practice.

72
Q

If your goal is to retain information in short-term memory until it can be used, these three basic strategies are relevant:

a. Repetition, chunking, identification of logical patterns
b. Repetition, development practice, chunking
c. Distributive practice, chunking, identification of logical patterns
d. Repetition, shadowing, chunking

A

Repetition, chunking, identification of logical patterns.

73
Q

Identify one of the earliest measurements of listening ability:

a Brown-Carlson Listening Test

b. Bostrom & Waldhart’s Kentucky Comprehensive Listening Skills Test
c. Bostrom & Waldhart’s South Carolina Comprehensive Listening Skills Test
d. Brown-Nichols Listening Test
e. none of the above

A

None of the above.

74
Q
A

Active Listening (1 decks)

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