Exam 1 Org Behavior Flashcards
What is organization?
A system of consciously coordinated activities or forces of two or more persons.
What does organizational behavior deal with?
How people act and react in organizations of all kinds.
What is the purpose of organizations?
To help achieve things/tasks collectively that we could not achieve alone.
Organizations help our goals reach further.
True or False?
True
What is organizational behavior?
A interdisciplinary field dedicated to better understanding and managing people at work.
Organizational behavior is research and application oriented.
True or false?
True
Why study organizational behavior?
To more efficiently manage, interact with, and motivate others.
Organizational behavior is a quick fix.
True or false?
False
What are knowledge workers?
Individuals who add value by using their brains rather than the sweat off their backs, are more important than ever in today’s global economy.
People individually and collectively, are the key to organizational success.
True or false?
True
What is human capital?
The productive potential of an individual’s knowledge, skills, and abilities.
What is social capital?
The productive potential resulting from strong relationships, good will, trust, and cooperative efforts.
Positive social interactions can affect cardio vascular health and immune system, in a positive way.
True or false?
True
What is the managerial context?
Getting things done with and through others.
What is management?
The process of working with and through others to achieve organizational objectives efficiently and ethically.
How many lessons does the Wilson managerial skills research yield?
Four
The quality of the employees’ jobs and the supportiveness matters most.
True or false?
True
Why do 40% of new management hires fail within their first 18 months?
Failure to build good relationships with peers and subordinates 82% of the time.
What is the contingency approach?
The use of management tools and techniques in a situationally appropriate manner; avoiding the one-best-way mentality.
What is diversity?
The host of individual differences that make us similar and different from each other.
How many layers of diversity are there?
Four
What is the center layer of diversity?
Personality
What does personality represent?
A stable set of characteristics that is responsible for a persons identity.
What does the internal dimension ( Surface Level) consist of?
Age, race, gender, sexual orientation, physical ability, and ethnicity.
Are internal dimensions within out control?
No
What do internal dimensions influence?
Attitudes, expectations, and assumptions about others.
What do external dimensions (Secondary Level) consist of?
Geographic location, income, personal habits, recreational habits, religion, educational background, work experience, appearance, parental status, martial status.
We have a greater ability to influence or control external dimensions.
True of false?
True
What do organizational dimensions consist of?
Management status, union affiliation, work location, seniority, division, work field, functional level.
When does discrimination occur?
Occurs when employment decisions about an individual are due to reasons not related to the job.
What does affirmative action focus on?
Achieving equality of opportunity in an organization.
Quotas are illegal.
True or false?
True
Affirmative action requires companies to hire unqualified people.
True or false
False
What is managing diversity?
Creating organizational changes that enable ll people to perform up the their maximum potential, and think outside the box.
More diverse groups make more innovative products and are ultimately highly successful.
True or false
True
More diverse groups are easier.
True or false?
False
What percent of labor force are currently women?
48%
What percent of men’s earnings went to women in 2008?
78%
Women are more assertive and less absent in the work place?
True or False?
False
Racial minorities are growing.
True or false?
True
What type of programs are being created for women?
Mentoring programs, negotiating skills training.
What is a glass ceiling?
Invisible barrier blocking women and minorities from top management positions.
Glass ceilings cause women to be stuck in lower level jobs.
True or false?
True
In 2010 women earned_____cents on the dollar relative to men’s earnings?
77Cents
What percent of the labor force has a college degress?
28%
What are college graduates lacking in relation to the work place?
Teamwork skills, critical thinking, and analytical reasoning.
There are a shortage of which fields relative to college graduates?
Math, Science, and engineering.
How many adult Americans are illeterate?
32 Million
What is a generation?
All people born and living at about the same time.
Generational values influence behavior at work.
True or false?
True
Different generations can create conflicts at work, but make organizations more successful as well.
True or false?
True
Which two generations currently make up the majority of the workforce?
Generations Y and X.
for every 1 inexperianced worker, how many experianced workers leave the workforce?
2
How are Generation Y and Boomers alike?
Odyssey, shared visiona dn values, work/life balance, rewards remix, kids in parent’s pockets eroding retirment
