Exam 1 - Lovin On Sawyer

Question 0

Operations is a —– process

Answer 0

Conversion

Question 1

Tool which maps customer qualifications

Answer 1

Quality function deployment

Question 2

Op mgmt particular goals

Answer 2

Make it smooth, nice easy
Meet specifications of customer
- gain efficiency and effectiveness

Question 3

Classical process inputs

Answer 3

Main
Method
Machine
Materials
Measure
Environment

Question 4

If process input in critical, you must be able to evaluate risk around it (true/false)

Answer 4

True

Question 5

LEAN is a good tool to increase productivity meaning–

Answer 5

Decrease inputs to outputs, increase efficiency

Question 6

Productivity is the ratio of —-

Answer 6

Outputs to inputs

Question 7

Visual signal used to trigger production

Answer 7

Pull system - kanbam

Question 8

More efficient- batching or continuous flow?

Answer 8

Continuous flow

Question 9

Spaghetti diagram measures

Answer 9

Motion (waste of lean)

Question 10

How to fix defects in a process?

Answer 10

Find the root cause

Question 11

Aldi’s operational strategy

Answer 11

Minimum price by minimum cost

Question 12

Human center production

Answer 12

Power base - expert

Question 13

10 assignments due in a week. 35 hours to do work. Calculate takt time.

Answer 13

3.5 hours per assignment

Question 14

What is corporate strategy?

Answer 14

Business plan – what business should we be in?

Question 15

Competitive / business strategy

Answer 15

How to compete in market

Question 16

Operational / functional strategy

Answer 16

How to support the strategy?

Question 17

Benefit of evaluating value chain

Answer 17

Ways for competitive strategy

Question 18

Do companies competing on variety and quality care about cost?

Answer 18

Yes - always

Question 19

Jack welch’s performance system

Answer 19

Praise and reward top 20%
Keep happy middle 70%
Fire bottom 10%

Question 20

5th stage of teaming

Answer 20

Transforming - transform into expert

adjourning - leave each other and stuff

Question 21

Sound ethical decisions should pass through three frameworks

Answer 21

Utilitarian - greatest food for greatest number
Moral rights - all people have fundamental rights, cannot be taken away by others decisions
Justice view - is it fair, is it equitable?

Question 22

Training should be done by people good at job – do it systematically. (Just a note, no answer)

Answer 22

Uh huh yeah

Question 23

Enabling conditions of teams

Answer 23

Excess work
Defined roles
Relay team
Problem solving