Exam 1 (Ch 1-4) Flashcards
Management
Process of working with people and distributing an organization’s resources to achieve goals efficiently and effectively
Four Success Factors
- access to resources
- effective leadership
- competent team
- Interested customers and advocates
Four Management Functions
- Planning
- Organizing
- Leading
- Controlling
Planning
setting goals for the future, designing appropriate strategies, and deciding the actions and resources needed to achieve success
Organizing
orchestrating people, actions, resources, and decisions to achieve goals
Leading
motivating and communicating with people to achieve goals
Controlling
monitoring activities, measuring results and comparing them with goals, and correcting performance when necessary
Henry Mintzberg Management Roles
- Interpersonal
- Informational
- Decisional
Interpersonal (Henry Mintzberg)
building relationships with coworkers and acting as a public symbol for the people they represent
Informational (Henry Mintzberg)
require managers to gather, assess, and communicate information in support of the organization’s values, mission, vision, and goals
Desioional (Henry Mintzberg)
making judgments and decisions based on available information and analysis of the situation
Figurehead
speaking or being present at ceremonial events
Leader
Motivating and influencing employee’s behaviors, train, and mentor.
Liaison
Keeping up information liks internally and externally to the organization.
Interpersonal parts
- Figurehead
- Leader
- Liaison
Informational Parts
- Monitor
- Disseminator
- Spokesperson
Monitor
Gathering data and information , studying papers, reading reports, maintaining interpersonal relationships.
Disseminator
Sending messages, writing memos, forwarding relevant information
Spokesperson
making speeches, citing the organization’s position on a subject
Decisional parts
- Entrepreneur
- Disturbance handler
- Resource Allocator
- Negotiation
Entrepreneur
Identifying new business opportunities, nurturing new projects or initiatives, selling new businesses
Disturbance handler
Working through employee conflict , conducting efforts during a crisis, interpreting and responding to internal and external change
Resource Allocator
Approving and setting budgets, deciding the beneficiaries of internal resources, setting priorities
Negotiation
Mediating discussions with unions, protecting the organization’s interests, bargaining, and agreeing to supplier deals
Start- up company
newly formed organization, with limited or no operational history
Multinational corporation
operations in multiple countries that design, develop, and sell products and services all over the world
Growth company
increases its annual revenue faster than its competitors
Non-profit organization
required by IRS to reinvest all profits back into the organization
Student organization
group formed to further engage students in the college experience
Organization
- An entity formed and structured to achieve goals
- Organizations differ in size in the U.S. (mostly small)
- Differ in terms of the number of paid employees in U.S.
Values
beliefs that shape employee and organizational behaviors
Mission
organization’s central purpose intended to generate value in the marketplace (for-profit) or community (non-profit)
Vision
description of an optimal future one to ten years from now
Effectiveness
level to which people or organizations achieve agreed-upon goals
(key to being successful)
Efficiency
using the smallest amount of resources to achieve the greatest output
(key to being successful)
Skills
degree to which a person can effectively and efficiently complete a task, interaction, or process
Conceptual skills
ability to think through complex systems and problems
Technical skills
ability to perform job-specific tasks
Relational skills
ability to collaborate and communicate
Division of Labor
workers specialize on a task
“Wealth of a Nation” – Adam Smith
Characteristics of Bureaucracy
- Division of Labor
- Managerial Hierarchy
- Formal Selection
- Career Orientation
- Formal Rules and Controls
- Impersonality
Administrative theory
- Identifies the functions of management
- Successful management linked to satisfied and motivated employees
Soldiering
Workers tested management by performing as slowly as possible, while creating the impression that they were working fast
Quantitative approach
Applying objective methods to enhance decision making
Management science
Using statistics, mathematics, and other quantitative methods to improve efficiencies
Classical perspective of scientific management
make organizations and workers operate as efficiently as possible
Task-management system
combination of setting performance standards, selecting the best worker for the job, and building good relations between managers and employees
