Exam 1 (Ch 1-4)

Question 1

Management

Answer 1

Process of working with people and distributing an organization’s resources to achieve goals efficiently and effectively

Question 2

Four Success Factors

Answer 2

• access to resources
• effective leadership
• competent team
• Interested customers and advocates

Question 3

Four Management Functions

Answer 3

• Planning
• Organizing
• Leading
• Controlling

Question 4

Planning

Answer 4

setting goals for the future, designing appropriate strategies, and deciding the actions and resources needed to achieve success

Question 5

Organizing

Answer 5

orchestrating people, actions, resources, and decisions to achieve goals

Question 6

Leading

Answer 6

motivating and communicating with people to achieve goals

Question 7

Controlling

Answer 7

monitoring activities, measuring results and comparing them with goals, and correcting performance when necessary

Question 8

Henry Mintzberg Management Roles

Answer 8

• Interpersonal
• Informational
• Decisional

Question 9

Interpersonal (Henry Mintzberg)

Answer 9

building relationships with coworkers and acting as a public symbol for the people they represent

Question 10

Informational (Henry Mintzberg)

Answer 10

require managers to gather, assess, and communicate information in support of the organization’s values, mission, vision, and goals

Question 11

Desioional (Henry Mintzberg)

Answer 11

making judgments and decisions based on available information and analysis of the situation

Question 12

Figurehead

Answer 12

speaking or being present at ceremonial events

Question 13

Leader

Answer 13

Motivating and influencing employee’s behaviors, train, and mentor.

Question 14

Liaison

Answer 14

Keeping up information liks internally and externally to the organization.

Question 15

Interpersonal parts

Answer 15

• Figurehead
• Leader
• Liaison

Question 16

Informational Parts

Answer 16

• Monitor
• Disseminator
• Spokesperson

Question 17

Monitor

Answer 17

Gathering data and information , studying papers, reading reports, maintaining interpersonal relationships.

Question 18

Disseminator

Answer 18

Sending messages, writing memos, forwarding relevant information

Question 19

Spokesperson

Answer 19

making speeches, citing the organization’s position on a subject

Question 20

Decisional parts

Answer 20

• Entrepreneur
• Disturbance handler
• Resource Allocator
• Negotiation

Question 21

Entrepreneur

Answer 21

Identifying new business opportunities, nurturing new projects or initiatives, selling new businesses

Question 22

Disturbance handler

Answer 22

Working through employee conflict , conducting efforts during a crisis, interpreting and responding to internal and external change

Question 23

Resource Allocator

Answer 23

Approving and setting budgets, deciding the beneficiaries of internal resources, setting priorities

Question 24

Negotiation

Answer 24

Mediating discussions with unions, protecting the organization’s interests, bargaining, and agreeing to supplier deals

Question 25

Start- up company

Answer 25

newly formed organization, with limited or no operational history

Question 26

Multinational corporation

Answer 26

operations in multiple countries that design, develop, and sell products and services all over the world

Question 27

Growth company

Answer 27

increases its annual revenue faster than its competitors

Question 28

Non-profit organization

Answer 28

required by IRS to reinvest all profits back into the organization

Question 29

Student organization

Answer 29

group formed to further engage students in the college experience

Question 30

Organization

Answer 30

• An entity formed and structured to achieve goals
• Organizations differ in size in the U.S. (mostly small)
• Differ in terms of the number of paid employees in U.S.

Question 31

Values

Answer 31

beliefs that shape employee and organizational behaviors

Question 32

Mission

Answer 32

organization’s central purpose intended to generate value in the marketplace (for-profit) or community (non-profit)

Question 33

Vision

Answer 33

description of an optimal future one to ten years from now

Question 34

Effectiveness

Answer 34

level to which people or organizations achieve agreed-upon goals
(key to being successful)

Question 35

Efficiency

Answer 35

using the smallest amount of resources to achieve the greatest output
(key to being successful)

Question 36

Skills

Answer 36

degree to which a person can effectively and efficiently complete a task, interaction, or process

Question 37

Conceptual skills

Answer 37

ability to think through complex systems and problems

Question 38

Technical skills

Answer 38

ability to perform job-specific tasks

Question 39

Relational skills

Answer 39

ability to collaborate and communicate

Question 40

Division of Labor

Answer 40

workers specialize on a task

“Wealth of a Nation” – Adam Smith

Question 41

Characteristics of Bureaucracy

Answer 41

• Division of Labor
• Managerial Hierarchy
• Formal Selection
• Career Orientation
• Formal Rules and Controls
• Impersonality

Question 42

Administrative theory

Answer 42

• Identifies the functions of management

- Successful management linked to satisfied and motivated employees

Question 43

Soldiering

Answer 43

Workers tested management by performing as slowly as possible, while creating the impression that they were working fast

Question 44

Quantitative approach

Answer 44

Applying objective methods to enhance decision making

Question 45

Management science

Answer 45

Using statistics, mathematics, and other quantitative methods to improve efficiencies

Question 46

Classical perspective of scientific management

Answer 46

make organizations and workers operate as efficiently as possible

Question 47

Task-management system

Answer 47

combination of setting performance standards, selecting the best worker for the job, and building good relations between managers and employees