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BCOM 3360 | Exam 1 | Heather P. '20 > Exam 1 > Flashcards

Exam 1 Flashcards

1
Q

Communication/ Communicating

A

–

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2
Q

Power Pose

A

on way to be confident in an interview

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3
Q

Channel

A

system used to deliver the message

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4
Q

Subject Line

A

helps the recipients decide whether to read the email

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5
Q

Stakeholders

A

–

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6
Q

High context

A

a culture that relies less on verbal communication and expect the receiver of the message to discover the essence of the message

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7
Q

Low context

A

a culture that relies on verbal communication and explicitly spells out rules and expectations

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8
Q

Physiological noise

A 
hearing problems
illness
memory loss
stuttering
sickness
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9
Q

Semantic noise

A

different meanings to the same words of phrases, jargon, slang

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10
Q

Psychological noise

A

emotional hijacking

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11
Q

Communication barrier

A

noise or situations such as competing messages, distractions, and filters disrupt the communication process.

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12
Q

Personal space

A

the sense of how far apart people should be when conversing

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13
Q

Group think

A
  • a disadvantage of teams

- the team might arrive at poor-quality decision and even act unethically

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14
Q

professionalism

A

performing at a high level above and beyond the normal expectations (rainbow wheel picture)

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15
Q

Resume

A
  • a snapshot/photograph of you
  • what do you look like on paper?
  • recruiters skim them for an average of 6 seconds in a z pattern
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16
Q

Culture

A

influences the way you prioritize what is important in life, helps define your attitude toward what is appropriate in a situation, and establishes rules for behavior.

-a shared system of symbols, beliefs, attitudes, values, expectations, and norms for behavior

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17
Q

Shared meaning

A

the purpose/goal of communication

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18
Q

Norms

A

rules that specify ranges of appropriate behavior >consumption patterns> sanctions: penalties for violating norms >cultural values

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19
Q

Polychronic

A

many things at once, not strict

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20
Q

Monochronic

A

one thing at a time, be on time

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21
Q

Idioms

A

a phrase or expression whose meaning cant be understood from the ordinary meanings of the words in it.

Ex: piece of cake

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22
Q

Cultural intelligence

A

(1) Recognize: acknowledge (don’t ignore) differences
(2) Appreciate: be curious/open minded about their experiences
(3) Respect: don’t assume their way is inferior (use the platinum rule)

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23
Q

Ethnocentrism

A
  • the tendency to judge other groups according to the standards, behaviors, and customs of one’s own group.
  • given the automatic influence of one own’s cultures, when people compare their culture to others, THEY OFTEN CONCLUDE THAT THEIR OWN IS SUPERIOR
24
Q

Outgroup homogeneity effect

A

-The tendency to think members of other groups are all the same (avoid negative stereotypes)

25
Q

Listening rate gap

A
  • physiological noise
  • poor listening occurs because listeners can think faster than speakers can speak
  • we speak at 12 to 180 WPM. But we can listen to 400 to 800 WPM.
26
Q

WAWM

A

-Why Are We Meeting?

Make sure the meeting is really necessary (1st step when preparing for a meeting)

27
Q

Team Evolution: Farming (1)

A

: team acquaints and establishes ground rules. Formalities are preserved and members are treated as strangers

28
Q

Team Evolution: Storming (2)

A

members start to communicate their feelings but still view themselves as individuals rather then part of the team. They resist control by group leaders and show hostility.

29
Q

Team Evolution: Norming (3)

A

people feel part of the team and realize that they can achieve work if they accept other viewpoints

30
Q

Team Evolution: Performing (4)

A

the team works in an open and trusting atmosphere where flexibility is the key and hierarchy is of little importance.

31
Q

Team Evolution: Adjourning (5)

A

the team conducts of the year and implements a plan for transitioning roles and recognizing members’ contributions.

32
Q

Audience-centered approach

A

-remaining calm and composed
-understanding how messages are received.
-SHARE
S: simple- ease of use, familiarity
H: helpful- worth sharing
A: aware- of audience expectations
R: relevant- remove weeds
E: empathetic- address their needs

33
Q

Quantify accomplishments

A
  • the following is from the resume of an applicant for an operations position in a toy company
  • ex: managed 8 reindeer… to distribute toys around the globe
34
Q

AIDA

A
  • writing plan for cover letter

- Attention, Interest, Desire, Action

35
Q

platinum rule

A

” treat people the way THEY want to be treated”

36
Q

golden rule

A

“treating others as YOU want to be treated”

37
Q

“Get your foot in the door”

A

goal of resume

38
Q

suitability

A
  • education
  • work experience
  • job related traits
39
Q

organizational fit

A
  • back ground
  • attitudes
  • personal style
40
Q

learner mindset

A
  • hear other’s ideas (listen with an open mind)
  • dont assume or have your mind made up beforehand

ex: “what can we do about this?”

41
Q

chronological resume

A
  • the most common way to organize a resume

- list jobs with new first

42
Q

stress interview

A

unsettling questions

43
Q

working interview

A

job related activities

44
Q

panel interview

A

several interviewers

45
Q

group interview

A

competing with other job candidates

46
Q

situational interview

A

hypothetical questions

47
Q

behavior interview

A

experience questions

S.T.A.R

48
Q

audience approach

A

when writing the date for intercultural correspondence, what should you so? research the particular format of recipients country.

49
Q

media richness

A

face to face communication

when choosing a medium, you should consider multiple factors. (1) convey a message via more than one informational cue (2) facilitate feedback (3) establish personal focus.

50
Q

the hidden job market

A

–

51
Q

judger mindset

A

having your mind made up beforehand

52
Q

bystander effect

A

“not sure if i should help or if someone else will”

53
Q

diverse viewpoints

A

(lecture: elephant concept)

54
Q

situational humility

A
  • its hard to learn if you already know
  • be curious and listen to what others have to say
  • allow others the safety to ask questions (dont judge)
55
Q

marketing

A
  • finding consumer wants/needs
  • finding solution to those needs/wants
  • doing it better than competitors
56
Q

avoid cliches

A

overused expressions

57
Q

quantifying accomlishments

A

managed 8 reindeer…

managed 8 reindeer to distribute toys around the globe.

BCOM 3360 | Exam 1 | Heather P. '20 (1 decks)

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