Exam 1 Flashcards
Communication/ Communicating
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Power Pose
on way to be confident in an interview
Channel
system used to deliver the message
Subject Line
helps the recipients decide whether to read the email
Stakeholders
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High context
a culture that relies less on verbal communication and expect the receiver of the message to discover the essence of the message
Low context
a culture that relies on verbal communication and explicitly spells out rules and expectations
Physiological noise
hearing problems illness memory loss stuttering sickness
Semantic noise
different meanings to the same words of phrases, jargon, slang
Psychological noise
emotional hijacking
Communication barrier
noise or situations such as competing messages, distractions, and filters disrupt the communication process.
Personal space
the sense of how far apart people should be when conversing
Group think
- a disadvantage of teams
- the team might arrive at poor-quality decision and even act unethically
professionalism
performing at a high level above and beyond the normal expectations (rainbow wheel picture)
Resume
- a snapshot/photograph of you
- what do you look like on paper?
- recruiters skim them for an average of 6 seconds in a z pattern
Culture
influences the way you prioritize what is important in life, helps define your attitude toward what is appropriate in a situation, and establishes rules for behavior.
-a shared system of symbols, beliefs, attitudes, values, expectations, and norms for behavior
Shared meaning
the purpose/goal of communication
Norms
rules that specify ranges of appropriate behavior >consumption patterns> sanctions: penalties for violating norms >cultural values
Polychronic
many things at once, not strict
Monochronic
one thing at a time, be on time
Idioms
a phrase or expression whose meaning cant be understood from the ordinary meanings of the words in it.
Ex: piece of cake
Cultural intelligence
(1) Recognize: acknowledge (don’t ignore) differences
(2) Appreciate: be curious/open minded about their experiences
(3) Respect: don’t assume their way is inferior (use the platinum rule)
Ethnocentrism
- the tendency to judge other groups according to the standards, behaviors, and customs of one’s own group.
- given the automatic influence of one own’s cultures, when people compare their culture to others, THEY OFTEN CONCLUDE THAT THEIR OWN IS SUPERIOR
Outgroup homogeneity effect
-The tendency to think members of other groups are all the same (avoid negative stereotypes)
Listening rate gap
- physiological noise
- poor listening occurs because listeners can think faster than speakers can speak
- we speak at 12 to 180 WPM. But we can listen to 400 to 800 WPM.
WAWM
-Why Are We Meeting?
Make sure the meeting is really necessary (1st step when preparing for a meeting)
Team Evolution: Farming (1)
: team acquaints and establishes ground rules. Formalities are preserved and members are treated as strangers
Team Evolution: Storming (2)
members start to communicate their feelings but still view themselves as individuals rather then part of the team. They resist control by group leaders and show hostility.
Team Evolution: Norming (3)
people feel part of the team and realize that they can achieve work if they accept other viewpoints
Team Evolution: Performing (4)
the team works in an open and trusting atmosphere where flexibility is the key and hierarchy is of little importance.
Team Evolution: Adjourning (5)
the team conducts of the year and implements a plan for transitioning roles and recognizing members’ contributions.
Audience-centered approach
-remaining calm and composed
-understanding how messages are received.
-SHARE
S: simple- ease of use, familiarity
H: helpful- worth sharing
A: aware- of audience expectations
R: relevant- remove weeds
E: empathetic- address their needs
Quantify accomplishments
- the following is from the resume of an applicant for an operations position in a toy company
- ex: managed 8 reindeer… to distribute toys around the globe
AIDA
- writing plan for cover letter
- Attention, Interest, Desire, Action
platinum rule
” treat people the way THEY want to be treated”
golden rule
“treating others as YOU want to be treated”
“Get your foot in the door”
goal of resume
suitability
- education
- work experience
- job related traits
organizational fit
- back ground
- attitudes
- personal style
learner mindset
- hear other’s ideas (listen with an open mind)
- dont assume or have your mind made up beforehand
ex: “what can we do about this?”
chronological resume
- the most common way to organize a resume
- list jobs with new first
stress interview
unsettling questions
working interview
job related activities
panel interview
several interviewers
group interview
competing with other job candidates
situational interview
hypothetical questions
behavior interview
experience questions
S.T.A.R
audience approach
when writing the date for intercultural correspondence, what should you so? research the particular format of recipients country.
media richness
face to face communication
when choosing a medium, you should consider multiple factors. (1) convey a message via more than one informational cue (2) facilitate feedback (3) establish personal focus.
the hidden job market
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judger mindset
having your mind made up beforehand
bystander effect
“not sure if i should help or if someone else will”
diverse viewpoints
(lecture: elephant concept)
situational humility
- its hard to learn if you already know
- be curious and listen to what others have to say
- allow others the safety to ask questions (dont judge)
marketing
- finding consumer wants/needs
- finding solution to those needs/wants
- doing it better than competitors
avoid cliches
overused expressions
quantifying accomlishments
managed 8 reindeer…
managed 8 reindeer to distribute toys around the globe.
