Exam #1

Question 1

what is the purpose of a quality assurance program

Answer 1

carry out procedures consistently

identify and resolve deficiencies

continuous review an improvement

Question 2

what are the components of a quality assurance program

Answer 2

well designed and documented

inspection and testing

monitoring of equipment and corrective procedures

audits (internal and external)

preventative action

statistical analysis

Question 3

what is the difference between quality control and quality assurance?

Answer 3

Quality Control - a reactive implementation of QA by examining finished products for compliance.

Quality Assurance - proactive and independent. examines quality of the entire production system

Question 4

what is the purpose of a QA Audit

Answer 4

to verify compliance to QA standards. they are completed internally by the QA department or externally by a third party.

Question 5

what would be an example of a Quality Control Check

Answer 5

measuring cable tensions after a flight control overhaul

Question 6

why is it necessary to create procedure for a QA program

Answer 6

to ensure proper implementation and completion of tasks. eliminates error.

Question 7

how is a QA program Implemented

Answer 7

in the form of a Maintenance policy manual (MPM) and a Maintenance control manual (MCM) that are approved by Transport Canada

Question 8

MPM vs MCM

Answer 8

MPM - describes the policy and procedure developed by QA

MCM - describes how the policies and procedures are to be carried out.

Question 9

what is the purpose of a Safety Management System (SMS)

Answer 9

to measure safety standards within an AMO. uses the same process as a QA program

Question 10

what are the components of an SMS

Answer 10

management of documentation

training

emergency response

QA

Question 11

what is a Safety Management Plan? how does it differ from an SMS

Answer 11

measures the standards that safety performance will be held to, as well as clearly defining the AMOs philosophy towards safety and performance. it is a Section on an SMS

Question 12

what is the importance of documentation?

Answer 12

describes each component of an SMS and its implementation process. identifies that applicable standards / regulations are being complied with.

Question 13

what is safety oversight

Answer 13

reactive process for managing occurrences including investigation and analysis

Question 14

what was the mandatory effective date of SMS implementation

Answer 14

January 2009

Question 15

QA vs SMS

Answer 15

SMS - focuses on the constant and proactive monitoring and improvement of safety

QA - focuses on the improvement of regulatory compliance

Question 16

what is the purpose of the International Standards Organization

Answer 16

to provide guidance and tools to ensure products consistently meet customer requirements

Question 17

ISO 9004:2009

Answer 17

efficiency and effectiveness of QA systems

Question 18

ISO 19011:2011

Answer 18

guidelines on internal and external Audits of QA systems

Question 19

what are the 8 Principles of a QA program. what is their ISO number

Answer 19

customer service
leadership
involvement of people
process approach
system approach to management
continual improvement
mutually beneficial supplier
factual decision making approach

ISO 9001:2008