Exam 1 Flashcards
Behavioral Theorists
Focus on people to determine the best way to manage in all organizations.
Classical Theorists
Focus on the job and management functions to determine the best way to manage in all organizations.
Contingency Theorists
Focus on determining the best management approach for a given situation.
Controlling
The process of monitoring and measuring progress and taking corrective action when needed to ensure that objectives are achieved.
Decision-making Skills
The ability to conceptualize situations and select alternatives to solve problems and take advantage of opportunities.
Interpersonal Skills
The ability to understand, communicate with, and work well with individuals and groups through developing effective relationships.
Knowledge Management
Involves everyone in an organization in sharing knowledge and applying it to continuously improve products and processes.
Leading
The process of influencing employees to work toward achieving objectives.
Levels of Management
Top managers, middle managers, and first-line managers.
Management Functions
Planning, organizing, leading, and controlling.
Management Role Categories
Interpersonal, informational, and decisional roles.
Management Science Theorists
Focus on the use of mathematics to aid in problem solving and decision making.
Management Skills
(1) technical
(2) interpersonal
(3) decision-making
Manager
Responsible for achieving organizational objectives through efficient and effective utilization of resources. Efficient means doing things right so as to maximize the utilization of resources. Effective means doing the right thing in order to attain an objective.
Manager’s Resources
Human, financial, physical, and informational
Organizing
The process of delegating and coordinating tasks and allocating resources to achieve objectives
Performance
Based on how effectively and efficiently managers utilize resources to achieve objectives.
Planning
The process of setting objectives and determining in advance exactly how the objectives will be met.
Sociotechnical Theorists
Focus on integrating people and technology.
Systems Theorists
Focus on viewing the organization as a whole and as the interrelationship of its parts.
Technical Skills
The ability to use methods and techniques to perform a task.
Types of Managers
General managers, functional managers, and project managers.
Analyzer Strategy
Organizations try to maintain current products and services with a limited amount of innovation.
Culture Shock
A feeling of nervousness, doubt, and confusion arising from being in a foreign and unfamiliar environment.
Defender Strategy
Organizations focus on stability and efficiency of their internal operations to protect their market from new competitors.
Divisional Strategy
Focuses on how the different departments of the organization comply with the company’s vision.
Expatriate
An employee who lives and works in a foreign country on a temporary basis.