Exam 1 Flashcards
What are the three features of complexity?
- Number of factors involved
- Interconnexions
- Inimitable
Is Management the most important function in the organization?
No, because Management is an activity, not a fonction.
What are the three components of management as a practice?
- Science - analysis systematic evidence
- Craft - experience, learning
- Art - vision, creativity
What are the mission of a manager?
- Benefit from complexity
- Manage otherwise
- Deal with paradoxes
What are the 5 W’s?
- Who
- What
- When
- Why
- Where
- How
What is framing?
What is frame breaking?
What is reframing?
What is multiframe thinking?
Framing :
Matching mental map to situations =
A mental map (situational awareness) ; better the map, the easier to get around and take decisions
- As a window : selective view, enable to see some things but not others
- As a tool : effectiveness depends on choosing the right tool and how to use it
Frame breaking :
Ability to break frame, break ordinary
Reframing :
Shifting frames when circumstances changes; redefine situation by putting new spin
Multiframe thinking : Beyond barrow
Reframing :
What are the four leadership frames?
Is there a fifth frame? If so, what is it?
- Structural
- Human ressources
- Political
- Symbolic
*5. Cognitive (social perspective)
What is the difference between the transformation approach and the comprehension approach?
Transformation is to look at the way, research transformations
Whereas, comprehension is to analyze and make criticisms, look and comprehend, reacting to
What are the 4 phases of développement and what are their respective main managerial challenges?
- Foundation - Productivity (Puzzle)
- Expansion - Growth (Dilemma)
- Reformulation - Competitiveness (Trade-off)
- Refoundation - Legitimacy (Paradox)
What is the difference between governance and governing?
Governance is managing, doing/making the decision for the primary stakeholders of the company
Governing is the action of doing the governance.
Ex: governing an hospital
- the 1st stakeholder is the government
Ex: governing a company
- the 1st stakeholder is the shareholders
What is the administrative process?
In which phase of development does it belongs to?
Administrative process = PODC Planning Controlling Directing Organizing
It belongs to the expansion (growth challenge-Dilemma)
What are the 3 categories of day-to-day roles?
- Interpersonal
- Decisional
- Informational
What are the 3 categories of abilities/skills?
- Conceptual skills
- Human skills
- Technical skills
What are the 3 levels of managing?
Do they required the same abilities and roles?
- First line managers
- Middle managers
- Top managers (includes CEO)
They don’t have the same role (interpersonal, decisional, informational) and not the same skills (conceptual, human, technical)
It all depends on your position and what you have to deal with
What are the components of a competitive strategy? (X5)
Describe each of them.
- Plan
-Planner-, organize, coherence, achieve aim
Want to secure -consistency- in decisions and actions - Ploy
-Winner-, win against competitors
Want to -win- against our competitors - Position
-Opportunist- , quickly react, make the best of opportunities
Want to fix our boundaries, to explain who we are, give -meanings- - Perspective
-Leader-, deliver though goals, convince to work or deliver harder
Want to -focus- everyone attention towards what needs to be done
*5. Pattern
You can apply/transpose this to every “domaine”
