Exam 1 Flashcards
What do managers do?
- Set objectives
- Organize
- Motivate and communicate
- Measure
- Develop people
Management skills
- conceptual (seeing big picture)
- human (dealing with people)
- technical (ability to do job)
Individual Identity
- specialist performs specific tasks
- gets things done through own effort
- individual actor
- work relatively independent
manager identity
- generalist coordinates diverse tasks
- gets things done through others
- network builder
- highly interdependent manner
3 major roles of manager
- Informational
- Interpersonal
- Decisional
Historical Struggle
- Social
- Political
- Economic
Social forces
guide and influence relationships among people
political forces
influence of political and legal institutions
economic forces
availability, production, & distribution
Classical Perspective
- scientific management
- Bureaucratic organizations
- administrative principles
Scientific Management
management decisions based on precise procedures based on study
- general approach
- contributions
- criticims
Bureaucratic organizations
manage orginizations on impersonal rational basis
Administrative Principles
focused on entire organization
5 functions of management
- Planning
- Organizing
- Commanding
- Coordinating
- Controlling
4 general principles management
- unity of command
- division of work
- unity of direction
- scalar chain
Humanistic Perspective: Early Advocates
empowerment: facilitating instead of controlling
- recognition of informal organization
- acceptance theory of authority
Human resource perspective
-from worker participation and considerate leadership to managing work performance
Theory X
assumptions about workers
Theory Y
organizations can take advantage of the imagination and intellect
Information Technology
Focuses on technology and software to aid managers
Management Science
use of mathematics and statistics to aid management decision making
Systems thinking
ability to see distinct elements of a situation as well as complexities
Contingency View
- every situation unique
- managers determine what method will work
- managers identify key contingencies
- organizational structure depend upon industry and variables
External Environment
Task environment
organizational ecosystem
Internal environment
corporate culture
set of key values, beliefs, understandings, and norms that members of an organization share
four types corporate culture
- adaptability culture
- achievement culture
- involvement culture
- consistency culture
