Exam 1 Flashcards
define management
Performance of executive duties
define vision
• Broad statement • Refers to a future state o Establish o Create o Develop o Etc.. • Focus is on consumer • Describes something which is better • Based on core values & beliefs of department/facility • Establishes a philosophical direction for the organization
define philosophy
• Statement of the
o Beliefs & values that direct practice/service of organization
define leadership
o More authority one assumes/given, the more he/she is believed to be a leader
o Leadership-is a process which many individuals share roles
define mission
• Clear concise statement of the purpose of the organization
o Sometimes referred to as the purpose statement
• Refers to the present
explain management process
planning,organizing, staffing, coordination, controlling
two types of leaderships
appointed, elected
4 types of power
o Reward- ability to reward
o Coercive- ability to punish
o Expertise- knowledge, skills
o Referent- respected by individuals
what is a manager?
A manager is the sole person in charge of a group or a team of people.
what is an administrator
An administrator is not necessarily in charge of a group of people; generally he is in charge of some aspect of making sure things work properly.
know all management theories/ their names
• Classical management: bureaucratic,scientific
• Behavioral management/human relations theories
• Contingency theory
Theory X (behavioral theory)
Theory Y
Theory Z
fayls principle
o division of work o authority o discipline o unit of command o unit of direction o subordination of individual interest to general interest of organization o remuneration o centralization o line of authority o order o equity o stability/tenure of personnel o initiative o esprit de corps
application of maslows heirachy of needs if they were met or were not met
- Low productivity
- Increased absenteeism
- Increase turnover of employees
- Decrease morale
- Increase job dissatisfaction
- Meet basic human needs
- Productivity
- Absenteeism- result in decreasing it
- Employee retention
- Morale
- Job dissatisfaction
what kinds of goals are in theory y
• Committed to goal to the degree they receive personal reward o Internal o External o Seek and accept responsibility o People are bright
macro vs. micro and how do they work together
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mission tells us the?
present goals
what is a goal?
long term
what is an objective
short term
what does the vision statement tell us?
• Establishes a philosophical direction for the organization
8 areas of organization needed for objectives
- Market situation
- Innovations
- Productivity
- Physical resources
- Financial resources
- Profitability
- Social responsibility
- Manager performance/responsibility
example of mission statement
• Iowa Methodist medical center
o To improve the health of our communities through healing, caring, and teaching
what does a philosophy statement tell us?
o Beliefs & values that direct practice/service of organization
