Exam 1 Flashcards
Features of contemporary organizations
Complexity Speed Globalization Demographics Digital Democracy
Myths about communication at work
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Communication is linear
- Communication in organizations is transmitted across a stable hierarchy
- More communication is better
- Message sent = Message receives
- Communication isn’t complex and doesn’t need to be worked at
- Communication is management’s responsibility
Miller’s 5 features of an organization
- Social Collectivity
- Goal-oriented
- Coordinated Activity
- Structure
- Environmental Embeddedness
4 elements of machine metaphor
- Specialization (built for one task)
- Standardization (consistency)
- Replaceable (if something is broken, swap it out)
- Predictability
5 elements of management
(Fayol) Plan Organize Command Coordinate Control
4 principles of management
(Fayol) Structure Power Reward Attitude
Overview of bureaucracy
…
Principles of bureaucracy
- Division of labor
- Hierarchy
- Rules are codified
- Authority, power, discipline
- Hiring is about technical qualifications
Scientific management overview
(Taylorism)
Theme: micro-level work processes; prescriptive and descriptive; scientific exploration of work processes
How did Taylor propose to deal with uneven work and systematic soldiering?
“One best way”
Training and selection
Division of labor (thinking vs. labor)
What are modern-day examples of the classical approach?
Technology Speedy service Factories Personnel selection Monetary incentives
Key take-aways of Hawthorne studies
- Attention
- Social factors
- Management style
- Discovery of the ‘informal organization;
Maslow’s hierarchy
(Needs pyramid) Self-actualization Esteem Social Safety Physiological
Theory X
Authoritarian, repressive style. Tight control, no development. Produces a limited, depressed culture
Theory Y
Liberating and developmental. Control, achievement and continuous improvement achieved by enabling, empowering, and giving responsibility
