Exam 1 Flashcards
What do the following abbreviations represent? CQI FMEA PI QA QI QM TQM
CQI-Continuous Quality Improvement FMEA-Failure Mode and Effects Analysis PI-Performance Improvement QA-Quality Assurance QI-Quality Improvement QM-Quality Management TQM-Total Quality Management
What does QSEN represent?
Quality and Safety Education for Nurses
What are the six competencies identified by QSEN?
Patient-Centered Care, Teamwork and Collaboration, Evidence-Based Practice, Quality Improvement, Safety, Informatics
_____ _____ refers to a philosophy that defines a healthcare culture emphasizing customer satisfaction, innovation, and employee involvement.
Quality Management
_____ _____ refers to an ongoing process of innovation, prevention of error, and staff development
Quality Improvement
Six Sigma uses a five step methodology known as DMAIC to improve quality and patient experiences/outcomes. What does this stand for?
Define opportunities, Measure performance, Analyze opportunity, Improve performance, Control performance to improve existing processes
What is AHRQ?
The Agency for Healthcare Research: Widely used evidence based teamwork system to improve communications and teamwork skills to improve patient safety
What is TeamSTEPPS?
Team Strategies and Tools to Enhance Performance and Patient Safety
Which systems are assessed within Quality Improvement (QI)?
Structure (staffing, equipment),
Process (documentation, adherence),
Outcome (falls, infection, patient/nurse satisfaction)
Which organization created the magnet distinction and what does this distinction represent?
American Nurses Credentialing Center (ANCC)
A magnet hospital attracts and retains nurses even in times of nursing shortages.
What are the common organizational characteristics of magnet hospitals?
- Structure factors (decentralized organizational structure, participative management style, influential nurse executives)
- Process factors (professional autonomy and decision making, ongoing professional development/education, active quality improvement initiatives)
What are examples of a nurses external customers?
People or groups outside the organization who receive products or services, such as patients’ families, physicians, managed-care organizations, and the community at large.
What are examples of a nurses internal customers?
People or groups within the organization who receive products or services such as patients, nurses on other shifts, and other hospital departments.
This tool allows customers to find information on how well hospitals care for patients with certain medical conditions or surgical procedures as well as access patient survey results about care received during a hospital stay
Hospital Compare
Maintained by Centers for Medicare & Medicaid Services (CMS)
Shows results for over 4000 Medicare certified hospitals
What does CAHPS stand for?
Consumer Assessment of Healthcare Providers and Systems (CAHPS)
This is a national, standardized, publicly reported survey of patient perspective on all aspects of care experienced during a hospital stay
