Exam 1 Flashcards
Attribution Theory
Individuals tend to decide that a behavior is caused by a particular characteristic or event
Self-Serving Bias
causes us to overestimate internal factors for success and blame external factors for failures
Projection
attributing ones own attitudes, characteristics, or shortcomings to others
Self-monitoring
the tendency to adjust behavior relative to the changing demands of social situations
Self-disclosure
sharing your thoughts, feelings, and ideas with others without self-deception, without distortion
Self- description
the disclosure of nonthreatening information such as age, address, personal information about yourself that exceeds the expectations of the moment
Guidelines for Self Disclosure
- Discuss situations when they happen, dont wait till theyre old news
- Choose an appropriate time and place
- Choose the appropriate level of disclosure
- Share current feelings to create an emotions connection b.w u and others & invite understanding
Goal Setting
theory based on the premise that conscious goals affect action
Trust
multifaceted concept that captures one’s faith or belief in the integrity or reliability of another person or thing
Organizational Stress
adverse reaction people have to excessive pressure or other types of demands placed on them
Eustress
positive stress
Distress
bad stress
Physiological Stress
physical problems develop as a result of mental aguish
Psychological stress
are not always readily identifiable
our mind perceives an inability to cope with a “challenge” of some kind
Communication Channel
speak appropriately and affectively
Filtering
intentional manipulation of informations to make it more favorable to the receiver
assertive communication
a form of communication in which you both speak up for your rights and take into account the rights and feelings of others
passive communication
includes indirectness, avoiding conflict, being easily persuaded/bullied, being overly concerned about pleasing others, and screening withholding your feelings to the extent the person with whom you’re communication has no idea of your real opinion on the matter being addressed.
agressive communication
exerting control over other is, humiliating others, dominating, being pushy, always needing to be right, using absolute terms. and blaming others
ACE Theory
Appropriateness, Consistency, Effectiveness
cognitive dissonance
the tension that exits when individuals beliefs do not align with their behaviors
social loafing
occurs when the lack of individual accountability, meaning when “Everyone” is responsible, “anyone” expects the work will be done by share
group think
individuals agreeing reluctantly with a groups decision because they are more concerned about maintaining harmony and cohesiveness than critically thinking about problems or alternative approaches
fundamental attribution error
causes individuals to overestimate the impact of internal factors and underestimate the influence of external factors when evaluating the behavior of others
perception
the process by which individuals gather sensory information an assign meaning to it
selective perception
interpreting information for meaning and accuracy, and disregarding information that is threatening or not relevant
SMART goals
Specific, Measurable, Attainable, Realistic, Time bound
information richness
the potential information -carrying capacity of data
inoculation theory
persuaders can be effective when they anticipate the onjections of the persuadee and address those objections before they arise
Team Development Stages
Forming, Storming, Norming, Performing, Adjourning
