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BUS 101 > Exam 1 > Flashcards

Exam 1 Flashcards

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1
Q

Attribution Theory

A

Individuals tend to decide that a behavior is caused by a particular characteristic or event

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2
Q

Self-Serving Bias

A

causes us to overestimate internal factors for success and blame external factors for failures

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3
Q

Projection

A

attributing ones own attitudes, characteristics, or shortcomings to others

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4
Q

Self-monitoring

A

the tendency to adjust behavior relative to the changing demands of social situations

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5
Q

Self-disclosure

A

sharing your thoughts, feelings, and ideas with others without self-deception, without distortion

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6
Q

Self- description

A

the disclosure of nonthreatening information such as age, address, personal information about yourself that exceeds the expectations of the moment

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7
Q

Guidelines for Self Disclosure

A
  1. Discuss situations when they happen, dont wait till theyre old news
  2. Choose an appropriate time and place
  3. Choose the appropriate level of disclosure
  4. Share current feelings to create an emotions connection b.w u and others & invite understanding
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8
Q

Goal Setting

A

theory based on the premise that conscious goals affect action

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9
Q

Trust

A

multifaceted concept that captures one’s faith or belief in the integrity or reliability of another person or thing

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10
Q

Organizational Stress

A

adverse reaction people have to excessive pressure or other types of demands placed on them

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11
Q

Eustress

A

positive stress

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12
Q

Distress

A

bad stress

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13
Q

Physiological Stress

A

physical problems develop as a result of mental aguish

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14
Q

Psychological stress

A

are not always readily identifiable

our mind perceives an inability to cope with a “challenge” of some kind

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15
Q

Communication Channel

A

speak appropriately and affectively

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16
Q

Filtering

A

intentional manipulation of informations to make it more favorable to the receiver

17
Q

assertive communication

A

a form of communication in which you both speak up for your rights and take into account the rights and feelings of others

18
Q

passive communication

A

includes indirectness, avoiding conflict, being easily persuaded/bullied, being overly concerned about pleasing others, and screening withholding your feelings to the extent the person with whom you’re communication has no idea of your real opinion on the matter being addressed.

19
Q

agressive communication

A

exerting control over other is, humiliating others, dominating, being pushy, always needing to be right, using absolute terms. and blaming others

20
Q

ACE Theory

A

Appropriateness, Consistency, Effectiveness

21
Q

cognitive dissonance

A

the tension that exits when individuals beliefs do not align with their behaviors

22
Q

social loafing

A

occurs when the lack of individual accountability, meaning when “Everyone” is responsible, “anyone” expects the work will be done by share

23
Q

group think

A

individuals agreeing reluctantly with a groups decision because they are more concerned about maintaining harmony and cohesiveness than critically thinking about problems or alternative approaches

24
Q

fundamental attribution error

A

causes individuals to overestimate the impact of internal factors and underestimate the influence of external factors when evaluating the behavior of others

25
Q

perception

A

the process by which individuals gather sensory information an assign meaning to it

26
Q

selective perception

A

interpreting information for meaning and accuracy, and disregarding information that is threatening or not relevant

27
Q

SMART goals

A

Specific, Measurable, Attainable, Realistic, Time bound

28
Q

information richness

A

the potential information -carrying capacity of data

29
Q

inoculation theory

A

persuaders can be effective when they anticipate the onjections of the persuadee and address those objections before they arise

30
Q

Team Development Stages

A

Forming, Storming, Norming, Performing, Adjourning

BUS 101 (3 decks)

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