exam 1 Flashcards
the most valuable resource
people
two OB related techniques?
1) goal setting
2) selection systems
An emphasis on the behavior of individuals and groups in organizations. Includes antecedents of behavior, attitudes, abilities, etc.
Organizational Behavior
IMPORTANT principle for OB
people make the place
two key dependent variables
1) job performance
2) withdrawal behaviors
how well people perform the specified duties/tasks (positive)
task performance
how well individuals perform DISCRETIONARY behaviors
organizational citizenship behaviors
violate norms of and organization and threaten its well being
deviant behaviors
examples of deviant behaviors
stealing
sabotage
3 withdrawal behaviors
1) absenteeism
2) turnover
3) job attitudes
failure to report to work
absenteeism
voluntary and involuntary permanent withdrawal
turnover
feelings/evaluations
job attitudes
overall evaluation of your job
job satisfaction
falls under classical era; workers are potentially disruptive forces in the field - workers need to be tightly controlled and monitored by management
administrative theory
falls under classical era; ________ based management is what we want - based on scientific method
evidence
falls under classical era; based on formal observations to standardize tasks
scientific management
falls under behavioral era; needed and very important (hawthorne studies)
social factors
________ factors are relatively stable predispositions that can be used to predict and explain behavior
personality
Big Five Model
1) Conscientiousness
2) Agreeableness
3) Openness to experience
4) Emotional Stability
5) Extroversion
careful, thorough, responsible, organized, planful, hardworking, achievement oriented, and perservering
OVERALL = dependable, achievement-oriented
conscientiousness
positive relationship to task performance & OCB
conscientiousness
negative relationship to counter productive work behaviors, and lower levels to turnover
conscientiousness
sociable, assertiveness, tend to be higher at risk taking
extroverts
novelty, variety, bursts of activity
extrovert
predictable, orderly, stable
introvert
neuroticism is the end of a continuum denoting anxiety, anger, depressed, insecure
emotional stability
small relationship to job performance, task performance, and turnover
emotional stability
continuum at the high end, trusting, cooperative, flexible, tolerant, just plain likeable
agreeableness
imagination, creativity, curiosity, experience new things,
openness to experience
a belief in the effectiveness of manipulating people, a cynical of human nature, and moral outlook based on expediency - expecting worse from people
machiavellianism
self absorbed and self aggrandizement
high in narcissism
enduring beliefs that are a specific mode of conduct or end state is preferable to another mode or end
values
specific modes of conduct
instrumental values
end states that people are supposed to strive for
terminal values
diversity is a _____ value
terminal
object and evaluation of that object on a continuum
attitude
starts with lateness, leads to absenteeism, finally leads to turnover
progressive withdrawal theory
positive factors, task performance & organizational citizenship behaviors are positively related to ____ __________
job satisfaction
counterproductive work behavior is negatively related to ____ ___________
job satisfaction
planned to behave
behavioral intentions
an uncomfortable psycho. state that occurs when: attitudes do not agree, when attitudes do not logically agree with behaviors
cognitive dissonance
shared standards of behavior accepted by and expected from group members
norms
norms that drive the behaviors (individual differences don’t)
strong situation norms
individual differences drive the behavior (norms are not clear)
weak situations
prefer “hands on” task like a mechanic, “set up” stuff
realistic
prefer thinking, organizing, and understanding
investigative
prefer helping and developing others
ex: a career coach
social
rule oriented, orderly, unambiguous
conventional
guys on average have higher scores in what stage of model?
realistic
girls on average have higher scores in what stage of model?
social
abilities related to thinking, reasoning, problem solving
cognitive abilities
top level of the structure of cognitive abilities
g
general cognitive ability
g
highest, abstract level of the structure of cognitive abilities
g
_____________ does a really good job at predicting job performance
cognitive ability
_________ is roughly twice as good as predicting conscientiousness
cognitive ability
upper body strength
strongly favor guys
spatial abilities
strongly favor guys
verbal and writing differences
strongly favor girls
mistakes in a field of data
strongly favor girls
4 Eras of the HISTORY of OB
1) Prescientific
2) Classical Era
3) Behavioral Era
4) Modern Era
rebuttal to behavioral era
theory Y - falls under mondern era
falls under modern era; the right approach to management depends on ….
environment
