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MGT 4000 > exam 1 > Flashcards

exam 1 Flashcards

1
Q

the most valuable resource

A

people

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2
Q

two OB related techniques?

A

1) goal setting

2) selection systems

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3
Q

An emphasis on the behavior of individuals and groups in organizations. Includes antecedents of behavior, attitudes, abilities, etc.

A

Organizational Behavior

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4
Q

IMPORTANT principle for OB

A

people make the place

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5
Q

two key dependent variables

A

1) job performance

2) withdrawal behaviors

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6
Q

how well people perform the specified duties/tasks (positive)

A

task performance

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7
Q

how well individuals perform DISCRETIONARY behaviors

A

organizational citizenship behaviors

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8
Q

violate norms of and organization and threaten its well being

A

deviant behaviors

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9
Q

examples of deviant behaviors

A

stealing

sabotage

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10
Q

3 withdrawal behaviors

A

1) absenteeism
2) turnover
3) job attitudes

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11
Q

failure to report to work

A

absenteeism

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12
Q

voluntary and involuntary permanent withdrawal

A

turnover

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13
Q

feelings/evaluations

A

job attitudes

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14
Q

overall evaluation of your job

A

job satisfaction

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15
Q

falls under classical era; workers are potentially disruptive forces in the field - workers need to be tightly controlled and monitored by management

A

administrative theory

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16
Q

falls under classical era; ________ based management is what we want - based on scientific method

A

evidence

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17
Q

falls under classical era; based on formal observations to standardize tasks

A

scientific management

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18
Q

falls under behavioral era; needed and very important (hawthorne studies)

A

social factors

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19
Q

________ factors are relatively stable predispositions that can be used to predict and explain behavior

A

personality

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20
Q

Big Five Model

A

1) Conscientiousness
2) Agreeableness
3) Openness to experience
4) Emotional Stability
5) Extroversion

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21
Q

careful, thorough, responsible, organized, planful, hardworking, achievement oriented, and perservering
OVERALL = dependable, achievement-oriented

A

conscientiousness

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22
Q

positive relationship to task performance & OCB

A

conscientiousness

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23
Q

negative relationship to counter productive work behaviors, and lower levels to turnover

A

conscientiousness

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24
Q

sociable, assertiveness, tend to be higher at risk taking

A

extroverts

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25
Q

novelty, variety, bursts of activity

A

extrovert

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26
Q

predictable, orderly, stable

A

introvert

27
Q

neuroticism is the end of a continuum denoting anxiety, anger, depressed, insecure

A

emotional stability

28
Q

small relationship to job performance, task performance, and turnover

A

emotional stability

29
Q

continuum at the high end, trusting, cooperative, flexible, tolerant, just plain likeable

A

agreeableness

30
Q

imagination, creativity, curiosity, experience new things,

A

openness to experience

31
Q

a belief in the effectiveness of manipulating people, a cynical of human nature, and moral outlook based on expediency - expecting worse from people

A

machiavellianism

32
Q

self absorbed and self aggrandizement

A

high in narcissism

33
Q

enduring beliefs that are a specific mode of conduct or end state is preferable to another mode or end

A

values

34
Q

specific modes of conduct

A

instrumental values

35
Q

end states that people are supposed to strive for

A

terminal values

36
Q

diversity is a _____ value

A

terminal

37
Q

object and evaluation of that object on a continuum

A

attitude

38
Q

starts with lateness, leads to absenteeism, finally leads to turnover

A

progressive withdrawal theory

39
Q

positive factors, task performance & organizational citizenship behaviors are positively related to ____ __________

A

job satisfaction

40
Q

counterproductive work behavior is negatively related to ____ ___________

A

job satisfaction

41
Q

planned to behave

A

behavioral intentions

42
Q

an uncomfortable psycho. state that occurs when: attitudes do not agree, when attitudes do not logically agree with behaviors

A

cognitive dissonance

43
Q

shared standards of behavior accepted by and expected from group members

A

norms

44
Q

norms that drive the behaviors (individual differences don’t)

A

strong situation norms

45
Q

individual differences drive the behavior (norms are not clear)

A

weak situations

46
Q

prefer “hands on” task like a mechanic, “set up” stuff

A

realistic

47
Q

prefer thinking, organizing, and understanding

A

investigative

48
Q

prefer helping and developing others

ex: a career coach

A

social

49
Q

rule oriented, orderly, unambiguous

A

conventional

50
Q

guys on average have higher scores in what stage of model?

A

realistic

51
Q

girls on average have higher scores in what stage of model?

A

social

52
Q

abilities related to thinking, reasoning, problem solving

A

cognitive abilities

53
Q

top level of the structure of cognitive abilities

A

g

54
Q

general cognitive ability

A

g

55
Q

highest, abstract level of the structure of cognitive abilities

A

g

56
Q

_____________ does a really good job at predicting job performance

A

cognitive ability

57
Q

_________ is roughly twice as good as predicting conscientiousness

A

cognitive ability

58
Q

upper body strength

A

strongly favor guys

59
Q

spatial abilities

A

strongly favor guys

60
Q

verbal and writing differences

A

strongly favor girls

61
Q

mistakes in a field of data

A

strongly favor girls

62
Q

4 Eras of the HISTORY of OB

A

1) Prescientific
2) Classical Era
3) Behavioral Era
4) Modern Era

63
Q

rebuttal to behavioral era

A

theory Y - falls under mondern era

64
Q

falls under modern era; the right approach to management depends on ….

A

environment

MGT 4000 (4 decks)

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