Exam 1

Question 1

the activity of managing the resources which are devoted to the production and delivery of products and services

Answer 1

operations management

Question 2

what are the three basic functions of operations managenet

Answer 2

product/service development, marketing, operations

Question 3

this is materials information or customers that are changed into a product

Answer 3

Transformed Resources

Question 4

resources that change materials, information or customers in to a product

Answer 4

Transforming Resources

Question 5

What are the 3 levels at which operations can be analyzed

Answer 5

supply network, operation, process

Question 6

What is the Supply network level

Answer 6

the level where each individual company that helps produce the product is at

Question 7

What is the operation network level

Answer 7

the level where each department in a company produces a product

Question 8

What is the process level of information

Answer 8

the level where each department in a company and how they make a product

Question 9

what is the TBL

Answer 9

Planet, People, Profit

Question 10

the environmental account measured by environmental impact of operation

Answer 10

planet

Question 11

the social account measured by the impact of the operation on the quality of people’s lives

Answer 11

people

Question 12

the economic account measured by profitability return on assets etc. of the operation

Answer 12

profit

Question 13

what are the 5 perfomance objectives of operations management

Answer 13

cost
speed
quality 
dependability 
Flexibility

Question 14

what is quality of specification

Answer 14

the product is made to a high level of requirements ex. organic carrots vs carrots

Question 15

quality of conformance

Answer 15

the product is made the same as every other carrot

Question 16

what impact does quality of conformance on the company externally

Answer 16

enhances the product or service in the market, or at least reduces customer complaints about the product

Question 17

what impact does quality of conformance have on the company internally

Answer 17

it brings benefits to operations
prevents errors
increases dependability
prevents errors causing wasted time and effort

Question 18

What are the external and internal benefits of speed

Answer 18

Externally - means the time between a customer asking for a product or service and getting it
Internally helps overcome internal problems by maintaining dependability
reduces the need to manage transformed resources as they pass through the operation therefore saving cost