Exam 1

Question 1

The term communication scholars use for factors that interfere with the exchange of messages.

Answer 1

Noise

Question 2

Involves restating a speaker’s ideas in your own words to make sure they you have understood them correctly and to show the other persono you understand

Answer 2

Paraphrasing

Question 3

Scheduled regularly between superior and subordinate to discuss the quality of the subordinate’s performance.

Answer 3

Performance Review - scheduled regularly

Question 4

The process of paying close attention to your behavior and using these observatinos to shape the way you behave.

Answer 4

Self-monitoring

Question 5

A Latin term meaning “this for that”

Answer 5

Quid pro quo

Question 6

Used to describe a wide range of vocal characteristics, each of which helps exxpress and attitude: pitch, resonance, range, tempo, articulation, dysfluencies, etc.

Answer 6

paralanguage

Question 7

Type of interview that requires the interviewee to demonstrate whatever skills the employer is looking for

Answer 7

Audition

Question 8

One level of listening that occurs when we react to others’ messages automatically and routinely without much mental investment

Answer 8

Mind-less listening

Question 9

List of questions - interview

Answer 9

Highly structured interview

Question 10

refers to a system of shared assumptions, values, and beliefs in the workplace that show people what is appropriate and inappropriate behavior.

Answer 10

organizational culture

Question 11

Occurs whenever superiors initiate messages to their subordinates.

Answer 11

Downward Communication

Question 12

Member of this culture would probably spend time getting to know a person before doing business with him or her.

Answer 12

Polychronic culture

Question 13

Two terms used to describe the ability and skills to interacting well with others.

Answer 13

Emotional & Social Intelligence

Question 14

cover a broader range of possible objects or events without describing them in much detail, can create problems because they are often subject to a wide variety of interpretations

Answer 14

high-level abstraction

Question 15

The belief that your own ideas matter more than others

Answer 15

Egocentric

Question 16

Listeners that want to know what the point is.

Answer 16

Action-oriented listeners

Question 17

Methods used to convey a message

Answer 17

Channels

Question 18

A specific language used by those in a profession.

Answer 18

Jargon

Question 19

11 types of interview questions.

Answer 19

Primary/Secondary
Open/Closed
Factual/Opinion
Direct/Indirect
Hypothetical/Critical Incident
Leading

Question 20

Those with two different, but equally acceptable or common meaning.

Answer 20

Equivocal Terms

Question 21

Questions that restrict the interviewees answers the most.

Answer 21

Closed Questions

Question 22

The rule that admonishes us to treat others the way THEY would like to be treated.

Answer 22

Platinum Rule

Question 23

The sender chooses certain words or nonverbals to send an intentional message.

Answer 23

Encoding

Question 24

LIsteners that want to hear more

Answer 24

people-oriented listeners

Question 25

Listeners that want evidence to prove your statement

Answer 25

Content-oriented listeners

Question 26

Listeners that want you to tell them quickly.

Answer 26

Time-oriented listeners

Question 27

Two types of questions that can be asked when listening.

Answer 27

Sincere or counterfeit