Exam 1 Flashcards

Question

What are versatile people able to do?

Answer 1

Reduce tension and meet the needs of others. See a situation from another person's point of view. Determine the best options for dealing with a situation.

Answer 2

Express feelings more often and control feelings less often. 1) Admit feelings to yourself 2) Express feelings, e.g., concern, warmth 3) Accept other's feelings as real 4) Take time to socialize 5) Learn to laugh openly 6) When under pressure, avoid taking over or withdrawing

Answer 3

Control feelings more often and express feelings less often. 1) Limit close relationships 2) Focus more on objectives, less on people needs 3) Develop restraint 4) Avoid overreacting 5) Lessen involvement in others' personal lives 6) Delegate more, help less

Answer 4

Tell more often and ask less often 1) Be candid and to the point 2) Be willing to disagree 3) Delegate more often 4) Initiate change 5) Learn to handle conflict 6) Take a stand when appropriate

Answer 5

Ask more often and tell less often 1) Be able to admit being wrong 2) Acknowledge and respond to other's viewpoint 3) Negotiate rather than direct 4) Pay attention to details 5) Adapt to the slower time needs of others 6) Listen more and talk less

Answer 6

1) Know your impact on others and manage it well. 2) Know the needs of others and learn to meet those needs. 3) Be able to modify your behavior when necessary. You can accomplish this by controlling your personal presence and appearance, your verbal presentation, and your use of feedback to and from others.

Answer 7

``` Orientation -- logical thinking Need -- to be right Support -- their thinking and principles Take time -- to be accurate Provide -- service; do what you say Weakness -- declaring a position ```

Answer 8

``` Accurate Logical and sequential Follows rules/standards Makes decisions based on facts Diplomatic ```

Answer 9

``` Forced to fast decisions Fast change Not being right Not knowing rules Confrontation ```

Answer 10

``` Precision/Accuracy Time to decide Detailed explanations To avoid confrontation To know the rules ```

Answer 11

1. Withdraw 2. Dictatorial 3. Acquiesce 4. Attack

Answer 12

1. Thoroughly prepare in advance 2. List pros and cons 3. Present a systematic approach 4. Provide solid, tangible, evidence 5. Give them time to analyze and verify 6. Take time, but be persistent

Answer 13

1. Don't be disorganized or messy 2. Don't be casual, informal, or loud 3. Don't overstate or oversell 4. Don't provide special incentives 5. Don't push for decisions 6. Avoid confrontation

Answer 14

``` Orientation -- Control/Action Need -- To be in charge Support -- Conclusions and actions Take time -- To be efficient Provide -- Options and probabilities Weakness -- Listening ```

Answer 15

``` Troubleshooter Initiator Idea Generator Change Agent Not intimidated by conflict (can look forward to it) ```

Answer 16

``` Being used Not able to control Personal criticism Not winning Blocked from accomplishments ```

Answer 17

``` Action Control Options To make decisions To win ```

Answer 18

1. Dictatorial/Autocratic 2. Withdraw 3. Attack 4. Acquiesce

Answer 19

1. Be clear, specific, brief 2. Stick to business 3. Provide options and probabilities 4. Support results 5. Take issue with the facts not the person 6. Be efficient

Answer 20

1. Don't waste time 2. Don't be disorganized 3. Don't have ready made decision 4. Don't build personal relationship 5. Don't direct or order 6. Don't criticize personally

Answer 21

``` Orientation -- Social and intuition Need -- Recognition Support -- Dreams and intuition Take Time -- To be stimulating Provide -- Testimony from authority incentives Weakness -- Doesn't check enough ```

Answer 22

``` Entertainer Positive Optimistic Takes social lead Never at a loss for words (always has something to say) ```

Answer 23

``` Loss of social approval Personal rejection Broken trust Loss of love Sarcasm, belittling comments ```

Answer 24

``` Incentives To be liked Recognition/Praise To work with others To touch and be touched ```

Answer 25

1. Attack 2. Acquiesce 3. Dictatorial 4. Withdraw

Answer 26

1. Take time to socialize 2. Support dreams and intuitions 3. Ask for opinions/ideas 4. Provide testimonials from important people 5. Don't deal with details; put them in writing 6. Be stimulating and last moving

Answer 27

1. Don't be curt or cold 2. Don't leave things hanging 3. Don't talk down 4. Don't "dream" too long 5. Don't argue

Answer 28

``` Orientation -- Support and relationships Need -- Security Support -- Feelings and relationships Take time -- To be cooperative Provide -- Guarantees/Assurance Weakness -- Fails to initiate ```

Answer 29

``` Organized Disciplined Team person Courteous Warm and friendly Systematic ```

Answer 30

Loss of Security | Too much change

Answer 31

``` Orientation -- Social and intuition Need -- Recognition Support -- Dreams and intuition Take Time -- To be stimulating Provide -- Testimony from authority incentives Weakness -- Doesn't check enough ```

Answer 32

``` Entertainer Positive Optimistic Takes social lead Never at a loss for words (always has something to say) ```

Answer 33

``` Loss of social approval Personal rejection Broken trust Loss of love Sarcasm, belittling comments ```

Answer 34

``` Incentives To be liked Recognition/Praise To work with others To touch and be touched ```

Answer 35

1. Attack 2. Acquiesce 3. Dictatorial 4. Withdraw

Answer 36

1. Take time to socialize 2. Support dreams and intuitions 3. Ask for opinions/ideas 4. Provide testimonials from important people 5. Don't deal with details; put them in writing 6. Be stimulating and last moving

Answer 37

1. Don't be curt or cold 2. Don't leave things hanging 3. Don't talk down 4. Don't "dream" too long 5. Don't argue

Answer 38

``` Orientation -- Support and relationships Need -- Security Support -- Feelings and relationships Take time -- To be cooperative Provide -- Guarantees/Assurance Weakness -- Fails to initiate ```

Answer 39

``` Organized Disciplined Team person Courteous Warm and friendly Systematic ```

Answer 40

``` Loss of Security Too much change Not appreciated Conflict Left alone/Deserted ```

Answer 41

``` Security/Trust Guarantees Agreement of others Free of conflict A relationship Appreciation ```

Answer 42

1) Acquiesce 2) Attack 3) Withdraw 4) Dictatorial

Answer 43

1. Show sincere interest/appreciation 2. Be patient, listen, be responsive 3. Present your case softly, non-threatening 4. Clearly define individual contributions 5. Provide guarantees 6. Minimize risks

Answer 44

1. Don't rush into the agenda 2. Don't force decisions 3. Don't be domineering, demanding, or threatening 4. Don't offer guarantees you can't do 5. Don't be abrupt and rapid 6. Don't offer too many options