Exam 1 Flashcards
What is assertiveness?
The effort a person makes to influence the thoughts or actions of others.
Asking Person
A more asking person may be described as quite, easygoing, cooperative, and a good listener. This behavior is perceived as asking or questioning.
Telling Person
A more telling person is one who speaks out, makes strong statements, takes charge, and is forward and demanding. This behavior is perceived as telling or directing.
First Impressions – Asking
Quiet Moderately stated opinions Go-along attitude Likeable first impression Tends not to use power Lets others take initiative Asks questions Talks slowly and pauses Diplomatic Careful decisions
First Impressions – Telling
Outspoken Strongly stated opinions Take-charge attitude Strong first impression Tends to use power Initiator Makes statements Talks and acts quickly Bold Quick decisions
What is responsiveness?
Responsive is the degree to which a person expresses his or her emotions and feelings when relating to others.
Highly Controlled Person
A highly controlled person is one who is reserved, businesslike, and tends to restrict the expressions of emotions. A controlled person is perceived as controlling feelings and emotions. This does not mean that a controlled person is emotionless. They just tend to not express their emotions.
Highly Responsive Person
A highly responsive person is one who reacts easily and verbally to experiences and people. These people are open to the influences and stimulations around them. A responsive person is perceived as readily experiencing and expressing feelings and emotions.
First Impressions – Highly Controlled
Serious Intellectual Formal Reserved communicator Strict, disciplined attitudes Fact-orientated decision making Difficult to get to know Logical and rational Doesn't usually show feelings Task orientated
First Impressions – Highly Responsive
Lighthearted Dramatic, emotional Informal Communicates openly, talkative Flexible attitudes, easygoing Impulsive decision making Friendly; easy to know Verbal and intuitive Expresses feelings often People oriented
Controller Style is described as…?
More telling and highly controlled
Persuader Style is described as…?
More telling and highly responsive
Organizer Style is described as…?
More asking and highly responsive
Analyzer Style is described as…?
More asking and highly controlled
General Words/Ranges of Behavior for Analyzer
Ask questions Talks slowly Formal Systematic Cautious Calculated opinions Impersonal Wants facts and details
General Words/Ranges of Behavior for Organizer
Likeable Asks questions Avoids confrontation Moderate opinions Easygoing Personal Open Organizer of people
General Words/Ranges of Behavior for Controller
Strong opinions Decisive Takes charge Direct Businesslike Self-disciplined Results orientated Demanding
General Words/Ranges of Behavior for Persuader
Outgoing Talks easily Takes social initiative Quick decisions Entertaining Informal Impulsive Expressive
Behavior Tendencies for Analyzer
Makes ideas "perfect" Wants high standards Needs organization Expects accuracy Works alone Tension: Being wrong Weakness: Taking a position
Behavior Tendencies for Organizer
Fulfills ideas Wants security Needs appreciation Expects harmony Works carefully and with others Tension: Confrontation Weakness: Initiating
Behavior Tendencies for Controller
Generates ideas Wants action/change Needs to be in charge Expects efficiency/ results Works fast and alone Tension: Loss of control Weakness: Listening
Behavior Tendencies for Persuader
Promotes ideas Wants to be liked Needs recognition Expects freedom Works fast and with others Tension: Rejection Weakness: Organizing
What is versatility?
Being flexible about your needs and being able to adapt to the needs of others
How do you develop versatility?
Because versatility is a skill, it can be learned and developed. The first step is to know how your behavior style tends to impact others. Second, you need to be able to assess the other person’s behavior style and understand their psychological needs. The next step is to develop the ability to “stretch”. When you stretch, you help the other person to be more comfortable with you.
What are versatile people able to do?
Reduce tension and meet the needs of others.
See a situation from another person’s point of view.
Determine the best options for dealing with a situation.
How do you Increase Responsiveness?
Express feelings more often and control feelings less often.
1) Admit feelings to yourself
2) Express feelings, e.g., concern, warmth
3) Accept other’s feelings as real
4) Take time to socialize
5) Learn to laugh openly
6) When under pressure, avoid taking over or withdrawing
How do you Decrease Responsiveness?
Control feelings more often and express feelings less often.
1) Limit close relationships
2) Focus more on objectives, less on people needs
3) Develop restraint
4) Avoid overreacting
5) Lessen involvement in others’ personal lives
6) Delegate more, help less
