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Principles of Management > Exam 1 > Flashcards

Exam 1 Flashcards

0
Q

4 processes of management

A

Planning, Controlling, Organizing, and Leading

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1
Q

Management

A

attainment of organizational goals in an effective and efficient manner through planning, organizing, leading, and controlling organizational resources

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2
Q

Planning

A

Select goals and ways to attain them

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3
Q

Controlling

A

monitor activities and make corrections

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4
Q

Organizing

A

assign responsibility for task accomplishment

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5
Q

Leading

A

use influence to motivate employees

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6
Q

Organizational effectiveness

A

providing a product or service that customers value

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7
Q

Organizational efficiency

A

amount of resources used to achieve an organizational goal

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8
Q

Classical Perspective

A
  • early study of management during the 19th and 20th centuries
  • development of complex organizations demanded new approaches to command and control
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9
Q

Frederick taylor

A

father of scientific management

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10
Q

Scientific Management

A

-focus is on efficiency and labor productivity

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11
Q

Bureaucratic organizations and clear division of labor is…

A

systematic approach to looking at the organization

-hierarchy

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12
Q

Administrative principles

A
  • focus on total organization
  • division of work: specialization
  • Scalar chain
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13
Q

Scalar chain

A

chain of authority extends from top to the bottom of the organization and should include all employees

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14
Q

Humanistic Perspective

A

understanding human behavior, needs and attitudes

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15
Q

Mayo’s beliefs (hawthorne studies)

A
  • workers should work in groups
  • informal and unofficial groups formed at work have a strong influence on the behavior of workers
  • Managers should be aware of workers “social needs”
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16
Q

Maslow’s hierarchy of needs (bottom to top)

A

Safety > Love/belonging > Esteem > Self-actualization

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17
Q

Theory X

A

is lazy and do bare minimum

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18
Q

Theory Y

A

Natural for human to do work and mgmt to provide good place to thrive

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19
Q

Theory Z

A

If you take care of workers on and off job, keep well being focused and be loyal where they are stabilized they will bring in stabilized customers

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20
Q

Behavioral Sciences approach

A

uses scientific methods and draws from disciplines to develop theories about human behavior in an organizational setting

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21
Q

Systems thinking

A

see both the elements and the interaction in a system/situation

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22
Q

Contingency view

A

view each situation as unique and principles are not universal

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23
Q

Total Quality Management

A

focusing the whole organization on delivering quality and service

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24
Q

The nature of management is to and others

A
  • motivate

- coordinate

25
Q

Common management failures

A
  • not listening to customers
  • unable to motivate employees
  • cant build cohesive teams
26
Q

Manager Activities

A
  • adventures in multitasking

- life on speed dial

27
Q

New management competencies

A
  • empowering leadership style
  • collaborative relationships
  • team building skills
28
Q

The external environment

A

environment encompasses all elements outside the organization

29
Q

general environment

A

outer layer that directly affects organization

30
Q

task environment

A

sectors that conduct transactions with the organization

31
Q

internal environment

A

elements within the organization boundaries

32
Q

4 task environments

A
  • customers
  • competitors
  • suppliers
  • labor market
33
Q

6 general environments

A

technological, natural, sociocultural, economics, legal/political, international

34
Q

International (general environment)

A

new competitors, customers, suppliers and economic power has shifted to china and india

35
Q

technological (general environment)

A

has become the tool for doing business

36
Q

Sociocultural (general environment)

A

demographic characteristics, norms, customs, values

37
Q

Economic (general environment)

A

economic health of the country/region

38
Q

Legal-political (general environment)

A

government regulation, state, local, and federal

39
Q

Natural (general environment)

A

organizations must be sensitive to the earths diminishing resources

40
Q

Corporate culture

A

set of key values, beliefs, understandings, and norms that members of an organization share

41
Q

four types of corporate cultures

A

adaptability, achievement, involvement, and consistency

42
Q

Cultural leadership

A

articulate a vision for the organizational culture that employees can believe in

43
Q

Managerial ethics

A

code of moral principles and values that govern the behaviors of right or wrong

44
Q

Three domains of human action

A

domain of codified law, domain of ethics, and domain of free choice

45
Q

Utilitarian approach

A

moral behavior produces the greatest good for the greatest number

46
Q

individualism approach

A

acts are moral if they promote the individuals long term interest

47
Q

moral-rights approach

A

humans have fundamental rights and liberties that cannot be taken by an individuals decision

48
Q

justice approach

A

moral decisions must be based on standards of equity, fairness and impartiality

49
Q

virtue ethics approach

A

says that moral behavior stems from personal virtues

50
Q

practical approach

A

decisions based on prevailing standards of the profession, larger society and stakeholder interests

51
Q

corporate social responsibility

A
  • distinguishing right from wrong

- make choices that contribute to society as well as the organization

52
Q

Organizational stakeholders

A

any group that has a stake in the organizations performance

53
Q

Sustainability

A

economic development that generates wealth and meets the needs of current population while preserving the environment for the needs of future generations

54
Q

Whistle blowing

A

employee disclosure of illegal, immoral, or illegitimate practices

55
Q

Goal

A

is a desired future state that the organization attempts to realize

56
Q

Plan

A

is a blueprint for goal achievement and specifies the necessary resource allocations, schedules, tasks

57
Q

organizational mission

A

organizations reason for existence

58
Q

strategic goals

A

official goals, broad statements describing the organizations future

59
Q

tactical goals

A

apply to middle management; the intent of major divisions and departments

60
Q

operational goals

A

precise and measurable expectations from work groups and individuals

Principles of Management (1 decks)

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