Exam 1 Flashcards
Most bank and credit card web sites encourage you to close your browser after you log out of their sites. The primary reason you would want to do this is because:
Third party persistent cookies could capture your mouse clicks and key strokes.
Financial web sites completely take over the processing capabilities and memory on your computing device, and closing your browser will free up all that memory, possibly preventing a system crash.
Closing your browser will ensure there are no lingering session cookies.
Closing your browser automatically removes any second-party persistent cookies.
Closing your browser will ensure there are no lingering session cookies.
Automation reduces:
Process Variation
Dependence on suppliers
Process Variation
The most basic components of a process map are: (Check all that apply.)
Selected Answers:
Correct
Diamonds representing questions and if/then relationships.
Activities, shown by a square shape
Connectors showing the dependency relationships of activities
Swim Lanes showing activity measurements.
Terminators showing Start and End points.
Diamonds representing questions and if/then relationships.
Activities, shown by a square shape
Connectors showing the dependency relationships of activities
Terminators showing Start and End points.
CRM Applications typically include (Check all that apply.)
Selected Answers:
Correct
Customer Support
Sales Force Automation
Solicitation Management
Relationship Management
Product Line Management
Customer Support
Sales Force Automation
Solicitation Management
Relationship Management
Most ERP systems are moving away from the cloud-based model, due to lack of customer control and data security concerns.: T or F
F
Ecommerce has not been affected by the popularity of cell phones, since most eBusiness is conducted from a desktop device. T or F
F
Excel column labels are signified by ___and row labels are signified by ___. The intersection of rows and columns are called ___
Letter, Number, Cell
The Internet of Things (IOT) consists of the which of the following concepts (check all that apply):
Remote control of connected devices over the internet.
Social media and other internet-based news feeds can control macro economic events.
Ability to gather from connected devices to trigger automated events.
Certain events can be triggered by entering or exiting a geo-fenced area.
Remote control of connected devices over the internet.
Ability to gather from connected devices to trigger automated events.
Certain events can be triggered by entering or exiting a geo-fenced area.
Microsoft Excel is best suited for modeling business processes: T or F
F
In class discussions of Information Technology, which of the following would be considered IT Infrastructure? (Check all that apply.)
Network cabling
WiFi equipment, such as access points.
Electric power provisions for computer equipment
Network switches and routers
Network cabling
WiFi equipment, such as access points.
Network switches and routers
Posting an accounting transaction is a dynamic process. T or F
F
The cost of producing the first unit of a digital good is ___the total cost of production.
lower than approximately equal to higher than zero, as compared to
approximately equal to
Disintermediation___costs.
Increases Eliminates Decreases Maximizes
Decreases
Which of the following examples would NOT be considered an IT driven business objective?
Paying executives a retention bonus to stay with the company during difficult times.
Examining customer purchasing behavior in a web site in order to present other products of interest.
Improving efficiency of manufacturing process through analysis of throughput.
Using cost analytics to make the business decision to slow production on a one of your company’s products, freeing resources to produce a more profitable product.
Paying executives a retention bonus to stay with the company during difficult times.
Which of the following is NOT an characteristic of ERP Systems?
Help individual departments establish critical data silos.
Create consolidated financial reports.
Automate procedures for purchasing supplies.
Help individual departments establish critical data silos.
Which of the following statements is NOT true
ERP System implementations typically involve some element of data standardization
Organizations have an inherent resistance to change.
ERP implementations typically involve significant technology changes.
There are few transition issues, since ERP systems are configurable to duplicate all existing processes.
ERP systems are expensive to purchase
There are few transition issues, since ERP systems are configurable to duplicate all existing processes.
Which of the following is NOT considered a normal capability or function of Excel?
Identification and Removal of Malicious Software
Tables of Textual Information
Calculation of Basic and Advanced Statistical Analysis
Database Relationships and Queries
Identification and Removal of Malicious Software
Enterprise applications typically include ERP (Enterprise Resource Planning) and CRM (Consolidated Resource Positioning) applications. T or F
F
Like a grain silo on a farm, protecting its contents from the elements, an information silo within an organization is beneficial because it protects a department’s information from the rest of the organization. T or F
F
Which of the following statements are NOT true. (There might be more than one false statement!)
To maximize its internal efficiency, an operational department within an organization should not share its data with other operational departments.
All process flow charts must have at least one starting point and at least one ending point, illustrated by a ‘terminator’ symbol.
Information silos are necessary to protect the integrity of an organization’s data
Swim lanes identify the participants in a process, their activities, and communications requirements.
Workflow diagrams can be used to identify re-work, and re-work leads to inefficiency.
To maximize its internal efficiency, an operational department within an organization should not share its data with other operational departments.
Information silos are necessary to protect the integrity of an organization’s data
Specific information about training programs would be typically found in strategic plans. T or F
F
Google utilizes cookies on a computer to: (Check all that apply)
Preferred languages of the user in certain web sites.
Remember web site login information.
Transfer web site usage to subscribers.
Preferred languages of the user in certain web sites.
Transfer web site usage to subscribers.
Formulas in Excel ALWAYS begin with =. (an equal sign) T or F
T
Which of the following statements of business processes is not true?
Processes are tied to a single functional area
Processes are flows of information, knowledge, and/or material
Processes are tied to a single functional area
