exam 1 Flashcards
chapters 1-3
Early equipment used for bloodletting did not include what?
hemostat
A factor that contributes to the phlebotomist’s professional image is:
attitude
The initials for the title granted after successful completion of the ACA, AMT, ASCP, NCCT, and NHA phlebotomy examination are, in what order?
CPT, RPT, PBT, NCPT, CPT
The principles of right and wrong conduce as they apply to professional problems are called:
ethics
The law that established national standards for the electronic exchange of protected health information is:
HIPAA
What is sometimes used as an aid in microsurgery procedures?
Leeches
What is an example of proxemics?
Zone of comfort
What is the proper telephone technique?
Being mindful of the tone of your voice when answering the phone
An example of an institution that provides nonambulatory services is a:
hospital
State and federally funded insurance is called:
Medicaid
The document provided by the American Hospital Association (AHA) that explains patient rights is:
The Patient Care Partnership
The specialty that involves treating disorders of old age is called:
gerontology
The microbiology department in the laboratory performs:
Culture and sensitivity testing (C&S)
The abbreviation for the routine hematology test that includes hemoglobin, hematocrit, a red blood cell count, and a white blood cell count is:
CBC
What behavior shows active listening?
Mirroring facial expressions
What describes empathy?
trying to understand patients’ experiences from their perspective
the abbreviation for the coding system used by physicians for billing purposes is:
CPT
What is granted to an individual who has completed and passed a phlebotomy program?
certificate of completion
According to WHO guidelines, HCWs are prohibited from wearing:
artificial nails
The gender identity of a cisgender individual:
corresponds to their biological gender
In the 17th century, the name given to the bloodletting tool or lancet was:
fleam
After successful completion of the National Healthcare Association phlebotomy examination, the initials for the title granted are:
CPT
A factor that contributes to the overall professional impression made by the phlebotomist is:
compassion, self-confidence, dependability
Understanding the ________ of a diverse population is important in providing healthcare.
history, motivation, traditions
The evidence that an individual has mastered fundamental competencies in a specific technical area is called:
certification
Which was developed by the American Medical Association to provide terminology and coding systems for physician billing.
CPT
What is the responsibility of a phlebotomist?
Dispatch samples
What is improper telephone technique?
Putting an irritated caller on hold
A healthcare facility that provides ambulatory services is a(n):
urgent care center
The name of a federal entitlement program is:
Medicare
The specialty that treats disorders of the brain is called:
neurology
The department in the hospital that treats lung deficiencies is:
Respriotry therapy
The histology department in the laboratory performs:
tissue processing
The abbreviation for a serology test that indicates past hepatitis C exposure, or current infection with hepatitis C is called:
HCV-ab
What laboratory professional is specified by CLIA as responsible for evaluating new procedures?
medical laboratory scientist
An important component in ensuring that the healthcare system is sustainable in the future is the;
consistent use of primary care physicians
Managed care systems’ attempts to control costs include:
using case managers to monitor patients
The immunology/serology department in a clinical laboratory performs tests that:
detect antigens and antibodies
Healthcare providers who do not recognize diversity are:
risking a civil rights violation
What is the nation’s oldest and largest healthcare standards-setting body in the nation?
The Joint Commission
The CLIA federal regulations are administered by”
CMS
What are set up to monitor all areas of care that tend to cause problems?
Quality indicators
Proper patient identification includes:
actively involving patients in their own identification
Which manual describes the necessary steps to follow in patient preparation for laboratory tests?
The test catalog
What can identify trends for risk management?
Incident reports
Informed consent means:
patient agrees to the procedure after being told of the consequences associated with it
A national organization that develops guidelines and sets standards for laboratory procedures is the:
CLSI
A physician is sued for negligence because of the actions of an inexperienced, contracted phlebotomist hired to cover summer vacations. This is an example of:
Vicarious liability
A young adult comes to an outpatient lab to have his blood drawn. The phlebotomist refuses to draw this patient’s blood because the patient:
has not reached the age of majority in the state
The NPSGs are:
TJC’s annual safety requirement goals
A delta check refers to:
comparing current test results with previous ones
Blood culture contamination is a quality indicator for the:
microbiology department
failure to exercise due care is:
negligence
The stature of limitations timing can begin:
on the day the negligent act took place
A process in which one party to a lawsuit is questioned under oath while a court reporter records every world is a:
deposition
CLIA categorizes certificates for laboratories according to:
the complexity of testing
An example of a QC measure in phlebotomy is:
checking the expiration dates of evacuated tubes
The legal term for a wrongful act is:
tort
What situation would violate a patient’s right to confidentiality?
Discussing a patient’s test results with the family
What organization establishes standards for the operation of hospitals and other healthcare facilities and services?
The Joint Commission
The agency that manages the federal healthcare programs of Medicare and Medicaid is the:
CMS
What is an early warning policy to help healthcare organizations identify unfavorable actions and take steps to prevent them?
Sentinel event
What are measurable, objective guides that are established to monitor certain areas of patient care?
Indicators
What manual describes the chemical, electrical, and radiation concerns for the laboratory?
Safety Manual
One of the generic steps in risk management is:
education of the employees
Informed consent means the:
patient received a book outlining all procedures and their consequences
What national organization develops guidelines and sets standards for laboratory procedures?
CLSI
A phlebotomist hired by a hospital as a temporary employee commits a negligent act for which the hospital is liable. This is an example of:
respondeat superior
A phlebotomist collects a sample from a 16-year-old patient without obtaining parental or guardian consent. The phlebotomist could be charged with what?
Assault and battery
National Patient Safety Goals (NPSGs) are:
The Joint Commission’s specific safety requirements
A comparison of current test results with previous results for the same test on the same patient is called a:
delta check
What form states the concern and describes the corrective action when a problem occurs?
Internal report
A type of negligence committed by a professional:
malpractice
Failure to keep privileged medical information private is called:
breach of confidentiality
Risk factors to phlebotomy can be identified by:
looking at trends in internal reporting forms
One of TJC’s safety goals for the clinical laboratory includes:
labeling all specimens before leaving the patient
EMR stands for
electronic medical record
A phlebotomist using an armband for patient ID must also:
have the patient state their full name and DOB
What are the initials for the type of plan established when data identify a problem?
CAPA
What situation involves an HAI?
A patient in the ICU has an incision that becomes infected
Reverse isolation may be used for a(n):
patient with neutropenia
The single most important means of preventing the spread of the infection is:
proper hand antisepsis
The most frequently occurring lab-acquired infection is:
Hepatitis B
To kill transient microorganisms when washing hands, use:
antiseptic soap
In the event of a body fluid splash to the eyes, the victim should immediately:
flush eyes with water for 10 minutes
What item is considered PPE?
Nonlatex gloves
What example of potential exposure to blood-borne pathogens involves a parenteral route of transmission?
rubbing the eyes while processing specimens
What would be an OSHA-approved choice for cleaning surfaces in the specimen collection and processing area?
1:10 bleach solution
What is a proper way to clean up a small blood spill that has dried on a countertop?
moisten it with a disinfectant, and carefully absorb it with a paper towel
Distance, time, and shielding are principles of:
radiation safety
Safe working conditions are mandated by:
the severity of a hazard faced
According to the CDC, you are 7-10 times more likely to get this HAI pathogen while you are only and during the month after receiving, antibiotics:
Clostridioides Difficile
When exiting an isolation room, which item of PPE must be removed outside the room?
respirator
Symptoms of shock include:
cold, pale, clammy skin
An adult CPR compression rate should be:
100-120 per minute
What is a blood-borne pathogen
Treponema Pallidum
Which class of fire extinguishers uses soda and acid or water to cool a fire?
Class A
Which type of infection transmission is possible if a patient with influenza sneezes and infectious particles from the sneeze land in a healthcare worker’s nose?
Droplet
When the number of infected people within an area is significantly higher than normal:
epidemic
The chain of infections must be complete for:
the infection process to continue
The correct order for removing a complete set of PPE is:
gloves, gown, mask
Inanimate objects that can harbor infectious microbes:
fomites
In the NFPA 704 marking system, the color code for flammability hazard is:
red
