Exam 1

Question 1

Should you spell out or write percent in 100 percent?

Answer 1

write

Question 2

Should times be written in digits or letters?

Answer 2

digits

Question 3

Neither goes with _________

Answer 3

Nor

Question 4

Subject verb agreement

Answer 4

the verb or verbs in a sentence must match the number, person, and gender of the subject

Question 4

Compliments vs. Complements

Answer 4

Towards someone vs Go together w each other

Question 5

Be able to identify redundancy.

Answer 5

the use of unnecessary words or phrases that repeat what has already been said

Question 6

Be able to identify a run-on sentence

Answer 6

a sentence that combines two or more independent clauses without proper punctuation or conjunctions

Question 7

What are the three types of formality?

Answer 7

Casual, formal, informal moderate formal is not one

Question 8

What are the two types of message by audience?

Answer 8

Internal and external

Question 9

You viewpoint focuses on

Answer 9

the reader’s needs and concerns

Question 10

When you have to deliver bad news in a favorable response, you should

Answer 10

place the bad news in secondary positions.

Question 11

We want to ask direct questions. Asking a direct question means using

Answer 11

an objective

Question 12

A routine inquiry is a type of direct message. That being said:
The opening of a routine inquiry should always

Answer 12

provide an explanation of why you are making the inquiry.

Question 13

Tailored endings in messages help to build

Answer 13

Goodwill.

Question 14

It is best to use the indirect approach in creating a message when the message is

Answer 14

likely to evoke a negative response from the reader.

Question 15

Positive and Neutral Messages use

Answer 15

direct order

Question 16

Negative messages use

Answer 16

indirect order

Question 18

We don’t want to use vague sentences in our writing, but what is an example of a vague sentence?

Answer 18

The branch managers will receive a substantial pay raise.

Question 19

Using specific words is important. Give an example of a sentence that uses specific words.

Answer 19

Our research shows that 87% of those using this technique are successful.

Question 20

Are initials and acronyms okay?

Answer 20

Depending on circumstances, spelled out if audience wouldn’t understand.

Question 21

Think about clichés and cross-cultural communication. How might one affect the other?

Answer 21

Different interpretations, harder to understand

Question 22

Give examples of secondary colors.

Answer 22

Orange, violet, green

Question 23

Know some examples of complementary colors.

Answer 23

Know some examples of complementary colors.

Question 24

What’s the F pattern or reading?

Answer 24

Left side across the top, natural reading eye

Question 25

Most people visit websites in order to accomplish a task, so when designing a page, you should

Answer 25

always use complete sentences.

Question 26

If you want to appear at the top of searches, you need good

Answer 26

search optimization

Question 27

Which of the following statements about the process of writing is true?

Answer 27

The three stages involved in the process of writing are recursive and interrelated.

Question 28

At what stage in the writing process do you avoid perfection

Answer 28

1

Question 29

What are the three steps of the writing process? Define them in a basic sense.

Answer 29

Planning (prewriting), drafting, revising (editing, proofreading)

Question 30

How is revising different than proofreading?

Answer 30

Revising is a different process from proofreading in that it focuses on the big picture of a piece of writing, while proofreading focuses on minor errors

Question 31

How do you address someone named Taylor Jones?

Answer 31

Formal: Mrs. Jones Informal: Taylor

Question 32

How do you address a woman whose marital status you don’t know?

Answer 32

Ms

Question 33

What is the purpose of BCC

Answer 33

Copying message w out primary receiver

Question 34

Define culture

Answer 34

The way we understand and interpret the world

Question 35

What is one historical event that we can always know influences the culture of a country or place

Answer 35

Civil war and rev war

Question 35

Define ethnocentrism

Answer 35

The tendency to see only your culture is normal

Question 36

Since 2000, the racial composition in the United States has

Answer 36

fluctuated between whites and nonwhites being dominant.

Question 37

Know the difference in monochronic and polychronic

Answer 37

Mono: efficiency Poly: relationship

Question 38

Which of the following statements about language is true?

Answer 38

Many languages have words with multiple meanings that can confuse the nonnative speaker.

Question 39

What is the international language of business

Answer 39

english

Question 40

“Hit the nail on the head” is an example of a

Answer 40

idiom

Question 41

What is a rubber stamp

Answer 41

Expressions used out of habit in particular situations

Question 42

Which of the following is the best way for a business professional to be considerate to a client?

Answer 42

Offer an alternative solution when saying “no” to a request.