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Principles of Management > Exam 1 > Flashcards

Exam 1 Flashcards

1
Q

April works to accomplish the company goals in an efficient and effective manner, utilizing her employees through

A

Managing

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2
Q

Which one of the following is one way to think about management?

A

the art of getting things done through people

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3
Q

Management is defined as the pursuit of organizational goals_____ and _____

A

efficiently and effectively

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4
Q

According to the __________, taking care of customers is essential to obtaining a competitive advantage.

A

first law of business

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5
Q

Even for nonprofits, sooner or later there will be no organization without _______

A

Customers

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6
Q

Today, companies emphasize _________ with production.

A

efficiency

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7
Q

________ is the discipline concerned with creating computer systems that simulate human reasoning and sensation.

A

Artificial intelligence

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8
Q

What are the four principal functions of management?

A

planning, organizing, leading, and controlling

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9
Q

According to management scholar Henry Mintzberg which of the following is true of managers?

A

They have work that is characterized by fragmentation, brevity, and variety

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10
Q

True or False: Telecommuting has been found to enhance employee satisfaction and performance.

A

True

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11
Q

True or False: Mintzberg concluded that managers play three broad types of roles: interpersonal, analytical, and critical.

A

False

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12
Q

True or False: At times, to be efficient in management means NOT using resources in the most cost-effective way.

A

False

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13
Q

Research shows that ________ is a key trait of successful people.

A

Resilience

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14
Q

According to Robert Katz, which three skills do managers develop through education and experience?

A

technical, conceptual, human

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15
Q

____ is based on the belief that facing hard facts about what works and what doesn’t will help organizations perform better.

A

Evidence-based management

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16
Q

Which three approaches to management are considered historical perspectives?

A

Classical, Behavioral, Quantitative

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17
Q

Which of the following is a key benefit of studying theoretical perspectives on management?

A

They serve as a guide to action and a source of new ideas.

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18
Q

Chen has been studying the actions that his workers perform in an attempt to improve their productivity. He is utilizing

A

Scientific management

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19
Q

Frank and Lillian Gilbreth identified 17 basic units of motion that they called.

A

therbligs.

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20
Q

A pay structure in which more efficient workers earn higher wages, as coined by Frederick W. Taylor is known as a(n) ___

A

differential rate system

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21
Q

_____ was the father of scientific management.

A

Frederick Taylor

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22
Q

Hiro is interested in implementing the principles of administrative management, which involves

A

managing the total organization.

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23
Q

The management approach that emphasized ways to manage work more efficiently is the ____ approach

A

Classical

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24
Q

Hugo Munsterberg is known as

A

the father of industrial psychology

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25
Q

True or false: Peter Drucker opposed capitalism and believed that managers were more of a hindrance than a help to most organizations.

A

False

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26
Q

True or false: Synergy- the idea that two or more forces combined create an effect greater than the sum of their individual effects.

A

True

27
Q

True or false: Over half of millennials believe that companies operate to meet society’s needs first and their own agenda second.

A

False

28
Q

True or false: “Good” corporate boards have balanced gender representation

A

True

29
Q

True or false: Forces of general environment: economic, technological, sociocultural, demographic, political-legal, and international

A

True

30
Q

Identify a way in which an organization can promote high ethical standards on the job.

A

Reward ethical behavior.

31
Q

Julian attended a workshop that discussed the triple bottom line which measures an organization’s ___ performance.

A

Social, environmental, and financial

32
Q

A systematic assessment of an organization’s performance in implementing socially responsible programs is a __

A

Social audit

33
Q

An organization’s internal stakeholders consist of

A

the board of directors, employees, and owners.

34
Q

A supplier is an external stakeholder that

A

provides raw materials, services, equipment, labor, or energy.

35
Q

Hundreds of shoppers visit Zion Market to buy food for their home or business. These shoppers are ___ of Zion.

A

customers

36
Q

Which type of funding raises small amounts of money from many people to finance a new venture?

A

crowdfunding

37
Q

Globalization is the trend

A

of the world economy toward becoming a more interdependent system.

38
Q

True or false: A nation’s culture is the shared set of beliefs, values, knowledge, and patterns of behavior common to a group of people.

A

True

39
Q

True or false: NAFTA is a trade bloc consisting of the United States, Canada, Panama, and Mexico

A

Flase: Only with the United States, Canada, and Mexico.

40
Q

True or False: The “most favored nation” describes a condition in which a country grants other countries favorable trading treatment.

A

True

41
Q

Grant systems of ______ are the hallmark of great civilizations.

A

Communications

42
Q

Fresh Toppings is based in Sacramento, California and has restaurants in 25 countries. Fresh toppings is a

A

multinational corporation

43
Q

Ethnocentric managers believe that their native country, culture, language, and behavior________

A

are superior to all others.

44
Q

Many companies are interested in expanding globally in order to

A

gain access to supplies, new markets, and lower labor costs.

45
Q

W-Truffles makes desserts and sells its products to customers in other countries. W-truffles is _____ it’s products.

A

exporting

46
Q

Counter trading is __ goods for goods

A

bartering

47
Q

A company is licensing its products when it

A

allows a foreign company to pay it a fee to make or distribute the product.

48
Q

Free trade is

A

products moving between countries without political or economic obstruction.

49
Q

Prior to 1990, the United States imposed a tax, known as a(n) ________, on automobiles imported from Mexico.

A

tariff

50
Q

The United States limits the amount of cheese purchased from other countries; this is a(n) _____ policy

A

import quota

51
Q

What are the levels of management from top to bottom?

A

Top, Middle, First-line, team leaders, nonmanagerial employees

52
Q

What are the 3 types of organizations

A

For-profit, nonprofit, and mutual benefit.

53
Q

What are the triple bottom lines? (2)

A
  1. People Planet, and Profit,
  2. Social, Environmental, and financial.
54
Q

4 ways to solve ethical dilemmas:

A

utilitarian, individual, moral rights, and justice

55
Q

One of four approaches to solving ethical dilemmas; ethical behavior is guided by what will result in the greatest good for the greatest number of people

A

Utilitarian approach

56
Q

One of four approaches to solving ethical dilemmas; ethical behavior is guided by what will result in the individual’s best long-term interests, which ultimately are in everyone’s self-interest

A

Individual approach

57
Q

One of four approaches to solving ethical dilemmas; ethical behavior is guided by respect for the fundamental rights of human beings

A

Moral-rights

58
Q

One of four approaches to solving ethical dilemmas; ethical behavior is guided by respect for impartial standards of fairness and equity

A

Justice

59
Q

The “shrinking” of time and space as air travel and the electronic media have made it easier for the people around the globe to communicate with one another

A

Global village

60
Q

The increasing tendency of the economies of the world to interact with one another as one market instead of many national markets

A

Global Economy

61
Q

Ethnocentric managers

A

Managers who believe that their native country, culture, language, and behavior are superior to all ­others

62
Q

Polycentric managers

A

Managers who take the view that native managers in the foreign offices best understand native personnel and practices, and so the home office should leave them alone

63
Q

Geocentric managers

A

Managers who accept that there are differences and similarities between home and foreign personnel and practices and that they should use whatever techniques are most effective

Principles of Management (3 decks)

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