Exam 1 Flashcards
April works to accomplish the company goals in an efficient and effective manner, utilizing her employees through
Managing
Which one of the following is one way to think about management?
the art of getting things done through people
Management is defined as the pursuit of organizational goals_____ and _____
efficiently and effectively
According to the __________, taking care of customers is essential to obtaining a competitive advantage.
first law of business
Even for nonprofits, sooner or later there will be no organization without _______
Customers
Today, companies emphasize _________ with production.
efficiency
________ is the discipline concerned with creating computer systems that simulate human reasoning and sensation.
Artificial intelligence
What are the four principal functions of management?
planning, organizing, leading, and controlling
According to management scholar Henry Mintzberg which of the following is true of managers?
They have work that is characterized by fragmentation, brevity, and variety
True or False: Telecommuting has been found to enhance employee satisfaction and performance.
True
True or False: Mintzberg concluded that managers play three broad types of roles: interpersonal, analytical, and critical.
False
True or False: At times, to be efficient in management means NOT using resources in the most cost-effective way.
False
Research shows that ________ is a key trait of successful people.
Resilience
According to Robert Katz, which three skills do managers develop through education and experience?
technical, conceptual, human
____ is based on the belief that facing hard facts about what works and what doesn’t will help organizations perform better.
Evidence-based management
Which three approaches to management are considered historical perspectives?
Classical, Behavioral, Quantitative
Which of the following is a key benefit of studying theoretical perspectives on management?
They serve as a guide to action and a source of new ideas.
Chen has been studying the actions that his workers perform in an attempt to improve their productivity. He is utilizing
Scientific management
Frank and Lillian Gilbreth identified 17 basic units of motion that they called.
therbligs.
A pay structure in which more efficient workers earn higher wages, as coined by Frederick W. Taylor is known as a(n) ___
differential rate system
_____ was the father of scientific management.
Frederick Taylor
Hiro is interested in implementing the principles of administrative management, which involves
managing the total organization.
The management approach that emphasized ways to manage work more efficiently is the ____ approach
Classical
Hugo Munsterberg is known as
the father of industrial psychology
True or false: Peter Drucker opposed capitalism and believed that managers were more of a hindrance than a help to most organizations.
False
True or false: Synergy- the idea that two or more forces combined create an effect greater than the sum of their individual effects.
True
True or false: Over half of millennials believe that companies operate to meet society’s needs first and their own agenda second.
False
True or false: “Good” corporate boards have balanced gender representation
True
True or false: Forces of general environment: economic, technological, sociocultural, demographic, political-legal, and international
True
Identify a way in which an organization can promote high ethical standards on the job.
Reward ethical behavior.
Julian attended a workshop that discussed the triple bottom line which measures an organization’s ___ performance.
Social, environmental, and financial
A systematic assessment of an organization’s performance in implementing socially responsible programs is a __
Social audit
An organization’s internal stakeholders consist of
the board of directors, employees, and owners.
A supplier is an external stakeholder that
provides raw materials, services, equipment, labor, or energy.
Hundreds of shoppers visit Zion Market to buy food for their home or business. These shoppers are ___ of Zion.
customers
Which type of funding raises small amounts of money from many people to finance a new venture?
crowdfunding
Globalization is the trend
of the world economy toward becoming a more interdependent system.
True or false: A nation’s culture is the shared set of beliefs, values, knowledge, and patterns of behavior common to a group of people.
True
True or false: NAFTA is a trade bloc consisting of the United States, Canada, Panama, and Mexico
Flase: Only with the United States, Canada, and Mexico.
True or False: The “most favored nation” describes a condition in which a country grants other countries favorable trading treatment.
True
Grant systems of ______ are the hallmark of great civilizations.
Communications
Fresh Toppings is based in Sacramento, California and has restaurants in 25 countries. Fresh toppings is a
multinational corporation
Ethnocentric managers believe that their native country, culture, language, and behavior________
are superior to all others.
Many companies are interested in expanding globally in order to
gain access to supplies, new markets, and lower labor costs.
W-Truffles makes desserts and sells its products to customers in other countries. W-truffles is _____ it’s products.
exporting
Counter trading is __ goods for goods
bartering
A company is licensing its products when it
allows a foreign company to pay it a fee to make or distribute the product.
Free trade is
products moving between countries without political or economic obstruction.
Prior to 1990, the United States imposed a tax, known as a(n) ________, on automobiles imported from Mexico.
tariff
The United States limits the amount of cheese purchased from other countries; this is a(n) _____ policy
import quota
What are the levels of management from top to bottom?
Top, Middle, First-line, team leaders, nonmanagerial employees
What are the 3 types of organizations
For-profit, nonprofit, and mutual benefit.
What are the triple bottom lines? (2)
- People Planet, and Profit,
- Social, Environmental, and financial.
4 ways to solve ethical dilemmas:
utilitarian, individual, moral rights, and justice
One of four approaches to solving ethical dilemmas; ethical behavior is guided by what will result in the greatest good for the greatest number of people
Utilitarian approach
One of four approaches to solving ethical dilemmas; ethical behavior is guided by what will result in the individual’s best long-term interests, which ultimately are in everyone’s self-interest
Individual approach
One of four approaches to solving ethical dilemmas; ethical behavior is guided by respect for the fundamental rights of human beings
Moral-rights
One of four approaches to solving ethical dilemmas; ethical behavior is guided by respect for impartial standards of fairness and equity
Justice
The “shrinking” of time and space as air travel and the electronic media have made it easier for the people around the globe to communicate with one another
Global village
The increasing tendency of the economies of the world to interact with one another as one market instead of many national markets
Global Economy
Ethnocentric managers
Managers who believe that their native country, culture, language, and behavior are superior to all others
Polycentric managers
Managers who take the view that native managers in the foreign offices best understand native personnel and practices, and so the home office should leave them alone
Geocentric managers
Managers who accept that there are differences and similarities between home and foreign personnel and practices and that they should use whatever techniques are most effective
