exam 1

Question 1

What are the 10 traps of interviewing?

Answer 1

1. Providing False Reassurance
2. Giving Unwanted Advice
3. Using Authority
4. Using Avoidance Language
5. Distancing
6. Using Professional Jargon
7. Leading or Biased Questions
8. Talking too much
9. Interrupting
10. Using “why” questions

Question 2

What are some internal factors of communication?

Answer 2

Empathy, ability to listen, self awareness ( must be able to put aside bias)

Question 3

What are some external factors of communication?

Answer 3

Insures privacy, minimal interruptions, dress, note taking

Question 4

Facilitation

Answer 4

Encourages pt to say more showing interest “Go on”

Question 5

Silence

Answer 5

Allows pt to think, able to observe pt and note nonverbal cues.

Question 6

Reflection

Answer 6

Mirroring pt words, using inflection in voice as if asking a question. Echoing pt words in order to get more information.

Question 7

Empathy

Answer 7

Names a feeling and allows its expression “this must be hard for you”

Question 8

Clarification

Answer 8

Used when pt word choice is confusing, ensures you understand correctly “can you tell me what you mean by”

Question 9

Confrontation

Answer 9

Clarify inconsistent info if things don’t align “earlier you said..”

Question 10

Interpretation

Answer 10

Link events by association between symptoms and events (implies cause).

Question 11

Explanation

Answer 11

Informing pt, factual information

Question 12

Summary

Answer 12

Signals the end of an interview and allows for corrections, condenses/validates facts

Question 13

Providing false reassurance

Answer 13

Closes off communication or promises something that may not be true which can diminish rapport. “Don’t worry, I assure you and the baby will be okay”.

Question 14

Giving unwanted advice

Answer 14

Based on experience or a hunch. You are not the client so cannot say “if I were you” because cannot make decisions for them

Question 15

Using authority

Answer 15

Promotes dependency and inferiority, diminishes client’s concerns “your doctor knows best”

Question 16

Using avoidance language

Answer 16

Using euphemisms promotes avoiding reality and hiding feelings “passed away”

Question 17

Distancing

Answer 17

Allowing pt to deny association, can communicate you are afraid. “there is a lump in the breast” (not saying you to pt)

Question 18

Using professional jargon

Answer 18

Can lead to misunderstanding. Pt may think hypertension means being tense

Question 19

Leading or biased questions

Answer 19

Implies there is a correct answer, may make pt lie to have a better answer. “You don’t smoke do you?”

Question 20

Talking too much

Answer 20

Must listen and talk less than pt

Question 20

Using “why” questions

Answer 20

Makes you sound accusatory or judgemental. Why did you take so much medication?

Question 21

Interupting

Answer 21

Signals impatience or boredom

Question 21

EBP Step 2

Answer 21

Aquire sources of evidence, how to solves this

Question 22

EBP Step 1

Answer 22

Ask the clinical questions (whys) ex. How come all pt who come into unit get an infection?

Question 23

EBP Step 3

Answer 23

Appraise and synthesize the evidence, will it actually help?

Question 24

EBP Step 4

Answer 24

Apply relevant evidence in practice, ex. make sure to foam in and out

Question 25

EBP Step 5

Answer 25

Assess outcomes, ex. infection went down

Question 26

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