Exam 1 Flashcards
nonverbal communication
body language is important; gestures, facial expression, affect, posture, eye contact
proxemics
study of distance zones between people during communication
Validating
restating the words as you heard them
reflection
repeating what the person said or describing the persons implied feelings
clarifying
trying to understand what was said
directing/focusing
asking for elaboration on a topic
sequencing
making sure you understand the steps in a process
general leads
encouraging the patient to continue talking
silence
therapeutic listening: maintaining eye contact, not being closed off, eye level
interview guidelines
begin with open-ended questions, use closed ended questions to seek info and clarification
communicating with children
responsive to nonverbal communication, talk at eye level, be gentle/calm, use understandable language, structured play
communicating with critically ill patients
assume they can hear you, state what you are doing (be clear direct ad simple), provide cues about day/time (help to avoid delirium), nonverbal communication is particularly meaningful, keep call bell within reach
communicating with older adults
dont assume they can hear everything said, dont assume they can see all body actions, be gentle and calm, restate and clarify, use understandable language, talk normally but clearly
communicating with hearing impaired
orient pt to your presence, face pt while talking to them, talk clearly not loudly, dont chew gum/eat while talking, increase non-verbal cues, write/communicate in another format, ensure hearing aid devices on and working
somatic sensory
body sense; afferent: touch, pressure, temperature, vibration of body, muscles stretching, balance
visceral sensory
organ senses; afferent; stretch, pain, temperature in organs, nausea, hunger, cramps, smooth muscles
somatic motor
body movement; efferent; voluntary contraction of skeletal muscles
visceral motor
organ movement; efferent; contraction of smooth muscle, glands, and organs