exam 1 Flashcards

1
Q

What does a physical abilities test consist of

A

Is physical ability essential to perform the job? Is it mentioned prominently in the job description; Physical tests measure:
Muscular tension, power, endurance, flexibility, balance, cardiovascular endurance, coordination
DEFINITION

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Human resources management
TERM

A

refers to the policies, practices & systems that influence employees’ behavior, attitudes, and performance.
DEFINITION

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Describe what a High-Performance Work System is.

A

A high performance work system maximizes the fit between the company’s social system and its technical system
DEFINITION

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Describe the benefits of incorporating a high-performance work system:

A

knowledge, skilled, and able workforce; motivated workers; a workforce that has the opportunity to use its ability and motivation to achieve objectives
DEFINITION

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Core Capabillies/Competencies

A

are integrated knowledge sets within an organization that distinguish it from its competitors and deliver value to customers. What 3 things indicate this as a source of competitive advantage
DEFINITION

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

According to Porter’s Typology, value is created in what 2 ways?

A

Low-cost strategy: create value by reducing costs;
produce a product or deliver a service at the lowest possible cost
by keeping costs low, the firm is able to charge less than competitors and maintain a profit.
Differentiation strategy: create value by convincing the market that your product/service is different from all the others produce a product or deliver a service that is different than competitors
By differentiating the product or service the firm is able to charge a premium, maintaining a profit
DEFINITION

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Define strategy formulation:

A

developing the business strategy given market and other conditions, outlines specifically how the firm will create value In a particular market
DEFINITION

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Title VIl of the Civil Rights Act prohibits employment discrimination on the basis of

A

race, color, religion, sex, national origin
DEFINITION

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Disparate treatment

A

•exists when individuals in similar situations are intentionally treated differently based upon race, color, religion, sex, national origin, age, or disability status.
DEFINITION

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Disparate Impact (Adverse)
TERM

A

impact occurs when a neutral employment practice disproportionately excludes a protected group from employment opportunitles (not intentional)
DEFINITION

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

•According to the Uniform Guidelines, a selection program has an adverse impact when the selection rate for any racial, ethnic, or sex class is less than

A

four-fifths (or 80 percent) of the rate of the class with the highest selection rate.
DEFINITION

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Describe what employment at will means:

A

provisions state that either party in the employment relationship can terminate that relationship at any time, regardless of cause (exceptions: contacts, federal and state law, violations of public policy, implied contract and good faith and fair dealing
DEFINITION

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Legislative
TERM

A

House of Representatives & Senate; Develop laws that govern many HRM activities; Usually from a societal need
DEFINITION

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Executive

A

President of the United States and regulatory agencies;
President has power to veto any law passed by Congress;
Regulatory agencies enforce laws
DEFINITION

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Judicial

A

Federal court system: US District Courts, U.S. Court of Appeals, Supreme Court; Hears cases involving alleged violations of federal law’s

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

At what age does the Age Discrimination Act begin protections

A

40 years old
DEFINITION

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

Explain the purpose of the Equal Pay Act. What are some exclusions?

A

Outlaws discrimination in pay, benefits, and pensions based on the employee’s gender
Employers are prohibited from paying employees of one gender at a rate lower than that paid to members of the other gender for doing equal work
Equal work means they require substantially the same skill, effort, and responsibility under similar working conditions and in the same establishment
Exclusions: seniority, merit, quantity and quality of production

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

Under the Americans with Disabilities Act, an organization must make _______to a physically or mentally disabled individual unless doing so would impose _________

A

‘reasonable accommodations”; “undue hardship’.
DEFINITION

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

What is sexual harassment:
TERM

A

unwelcome sexual advances, requests for sexual favors, and other verbal or physical contact of a sexual nature constitute sexual harassment
DEFINITION

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

•What are the two types of sexual harassment?

A

Quid pro quo: some kind of benefit/punishment is made contingent on the employees submitting/or not to sexual advances
Hostile work environment: more subtle. Behavior creates making it difficult to work
DEFINITION

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

Situational Interview
TERM

A

Confronts applicants on specific issues, questions, or problems likely to arise on the job, consists of Experience-based questions; Future-oriented questions (behavioral-based)
DEFINITION

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

•What was the Occupational Safety & Health Act created to do?

A

-This act created the Occupational Safety and Health Administration, which develops and enforces mandatory job safety and health standards
DEFINITION

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

Explain the difference between concurrent validation & predictive validation

A

Content validation is a test-validation strategy performed by demonstrating that the items, questions, or problems posed by a test are a representative sample of the kinds of situations or problems that occur on the job; best for small samples and achieved primarily through expert judgment
predictive validation to perform a long-term validity study by administering employment tests to job applicants and then seeing if those test scores are correlated with the future job performance of the hired employees.
DEFINITION

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

Content validation:
TERM

A

a test-validation strategy performed by demonstrating that the items, questions, or problems posed by a test are a representative sample of the kinds of situations or problems that occur on the job; Best for small samples; Achieved primarily through expert judgment
DEFINITION

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
Q

Reliability
TERM

A

is the degree to which a measure of physical or cognitive abilities or traits is free from random error

26
Q

Validity

A

the extent to which a performance measure assesses all and only the relevant aspects of job performance

27
Q

Generalizability
TERM

A

the degree to which the validity of a selection method is established in one context extends to other contexts
DEFINITION

28
Q

Utility
TERM

A

is the degree to which information provided by selection methods enhances the effectiveness of selecting personnel; impacted by reliability, validity, and generalizabilty
DEFINITION

29
Q

Legality
TERM

A

All selection methods should adhere to existing laws and legal
precedents
Three laws form the basis for a majority of suits filed by job applicants Civil Rights Act of 1964 and 199lage Discriminalio in Employment Act of 1967, Americans with Disabilies Act of 1991
DEFINITION

30
Q

Simple ranking
TERM

A

ranks employees from highest to lowest performer•
DEFINITION

31
Q

Alternation ranking
TERM

A

crosses off the best and worst employees
Describe the following rater errors

32
Q

Similar to Me

A

race, gender, background, interests, beliefs, etc. receive higher ratings than those not in a similar background

33
Q

Contrast

A

influenced by comparison between individuals instead of an objective standard

34
Q

Halo

A

receives high ratings because of the overall positive impression by rater

35
Q

Horns

A

receives low ratings because of the overall negative impression by rater
DEFINITION

36
Q

Central Tendency

A

Rater gives middle/average ratings to all employees
DEFINITION

37
Q

Leniency

A

Rater gives high ratings to all employees regardless of
performance

38
Q

Strictness
TERM

A

Rater gives low ratings regardless of performance

39
Q

What are the three main purposes of performance management?

A

Strategie Link employee activitles with the organization’s goals administrativeiLink pay to performance) Make staffing decisions such as promotions, retention or termination
Developmentalidevelop employees, Identily defleciencles and the cause of deficiencies
DEPINITION

40
Q

The two types of performance goals are

A

performance and learning.
DEFINITION

41
Q

What makes a goal ‘SMART’?
TERM

A

Specific
Measurable
Attainable
Result oriented
Time bound

42
Q

coaching

A

goes beyond mentoring and training and is a customized process between two or more people with the intent of enhancing learning & motivating change.
DEFINITION

43
Q

Behavioral Approach

A

attempts to define the behaviors an employee must exhibit to be effective in the job

44
Q

Attribute Approach
TERM

A

the extent to which individuals have certain attributes (characteristics or traits) believed desirable for the company’s
SUCCess

45
Q

Comparative approach
TERM

A

the rater compares an individual’s performance with that of others

46
Q

Results Approach
TERM

A

focuses on managing the objective, measurable results of a job or work group
DEFINITION

47
Q

Quality Approad

A

includes a customer orientation, a prevention approach to errors, and continuous improvement. Improving customer satisfaction is the primary goals (internal or external)
DEFINITION

48
Q

the nine competencies an HR professional should be able to demonstrate according to the Society of HR Management (SHRM
1.Organizational leadership and navigation:
TERM

A

direct initiatives and processes within the organization and gain buy-in from stakeholders

49
Q

the nine competencies an HR professional should be able to demonstrate according to the Society of HR Management (SHRM
2.HR Technical expertise and practice
TERM

A

apply principles of HRM to contribute to the success of the business

50
Q

the nine competencies an HR professional should be able to demonstrate according to the Society of HR Management (SHRM
3.Critical evaluation:

A

interpret information to determine return on investment and organizational impact in making recommendations and business decisions
DEFINITION

51
Q

the nine competencies an HR professional should be able to demonstrate according to the Society of HR Management (SHRM
4. Relationship management
TERM

A

manage interactions with and between others with specific goal of providing service and organizational success
DEFINITION

52
Q

the nine competencies an HR professional should be able to demonstrate according to the Society of HR Management (SHRM
5.Ethical practice:
TERM

A

integrate core values, integrity, and accountability throughout all organizational and business practices
DEFINITION

53
Q

the nine competencies an HR professional should be able to demonstrate according to the Society of HR Management (SHRM
6.Global and cultural effectiveness:

A

manage HR both within and across boundaries

54
Q

the nine competencies an HR professional should be able to demonstrate according to the Society of HR Management (SHRM
7.Communications:
TERM

A

effectively exchange and create a free flow of information with and among varlous stakeholders at all levels of the organization to produce meaningful outcomes
DEFINITION

55
Q

the nine competencies an HR professional should be able to demonstrate according to the Society of HR Management (SHRM
8.Consultation:

A

provide guidance to stakeholders such as employees and leaders seeking expert advice on a variety of circumstances and situations

56
Q

the nine competencies an HR professional should be able to demonstrate according to the Society of HR Management (SHRM
9.Business acumen:
TERM

A

understand business functions and metrics within the organization and industry
DEFINITION

57
Q

List & describe the four categories of workers in the Human Capita
Architecture
4.-Complementary/Alliance Partners
TERM

A

-Individuals and groups with unique skills, but those skills are not directly related to a company’s core strategy.
DEFINITION

58
Q

List & describe the four categories of workers in the Human Capital
Architecture
3.-Supporting Labor
TERM

A

-Employees whose skills are of less strategic value and generally available in the labor market.

59
Q

List & describe the four categories of workers in the Human Capital
Architecture
2. Core employees:

A

Employees with skills to perform a predefined job that are quite valuable to a company, but not particularly unique or difficult to replace.

60
Q

List & describe the four categories of workers in the Human Capital
Architecture
1. Strategic knowledge workers:

A

employees who have unique skills that are directly linked to the company’s strategy employees with skills to perform a predefined job are quite valuable to a company,m but not particularly unique or difficult to replace.