Exam 1

Question 1

Supply chain definition

Answer 1

Network of manufacturers and service providers that work together to create products or services needed by end users

A) link of operations of suppliers, distribution, customers
B) linked by physical information, monetary flows (can go upstream or downstream)

Question 2

Supply chain management

Answer 2

Active management of supply chain activities and relationships in order to , maximize customer value and achieve a sustainable advantage

Question 3

SCOR model covers:

Answer 3

Planning, sourcing, production, delivery, return (for suppliers suppliers, suppliers, your company, customer, customer listener)

Question 4

Mission statement (strategy as related to an org and SCM)

Answer 4

Purpose for being, core valves

Question 5

Business strategy (strategy as related to an org and SCM)

Answer 5

A) role of supply chain partners
B) time frames objectives
C) targeted customer markets

Question 6

Operations and supply chain strategies (strategy as related to an organization and SCM)

Answer 6

A) translate business strategies into operation and SC actions
B) provide value to target customers
C) develop core competencies

Question 7

Other functional strategies (as related an organization and supply chain)

Answer 7

Marketing finance, research and development, engineering

Question 8

Core competency

Answer 8

What your company does best!! (keep it close to your chest, protect it) *distinguishes

Question 9

Quality, time, flexibility, cost

Answer 9

4 performance dimensions

Question 10

If customers don’t see value in a product, they want buy it!

Answer 10

True

Question 11

consistent definition , tangible product, production separate from consumption, Lowe customer interaction, can be inventoried

Answer 11

“Good” definition

Question 12

Intangible, high customer interaction, inconsistent definition, often knowledge based

Answer 12

“Service” definition

Question 13

Repeatability, testability, serviceability, production volumes, product costs I match between design and existing capabilities

Answer 13

6 dimensions of product design

Question 14

Can we make it over and over again in the volumes needed?

Answer 14

Repeatability (6dimensions of product design)

Question 15

Ease w/ witch critical components or functions can be tested during production

Answer 15

Testability (6 dimensions of product design)

Question 16

Ease@ which parts can be replaced, serviced, evaluated ** easier to service means greater customer satisfaction

Answer 16

Servicability(6 dimensions of product design)

Question 17

Make sure company can handle resulting volumes(might mean expanding?)

Answer 17

Production volumes (6 dimensions of product design)

Question 18

Obvious costs (ie, materials required, labor hours), hidden costs (engineering changes, transportation charges)

Answer 18

Product costs (6 dimensions of product design)

Question 19

How will new match up w/ exsisting, easier to support if matches well *

Answer 19

Match between design and existing capabilities (6 dimensions of product design)

Question 20

5 phases of product and service development

Answer 20

Concept, planning, design/development , commercial preparation, launch phase

Question 21

Concept development phase

Answer 21

Identify ideas for new or revised products/service

Question 22

Planning phase

Answer 22

Feasabi lity) estimate sales, sc partnos, * most don’t pass this phase

Question 23

Design and development phase

Answer 23

Invest heavily build/evaluate prototypes, complete when final design is approved

Question 24

Commercial preparation phase

Answer 24

Invest heavily in operations, sc resources…goes more smoothly if built on existing capabilities/operations

Question 25

Launch phase

Answer 25

Make product/service available, must closely monitor results

Question 26

Define-measure-analyze-design-verily

Answer 26

Dmadv

Question 27

QCD (*QFD matrix)

Answer 27

Quality function development… What’s important to you? How should design it?

Question 28

DFM (design for manufacturability)

Answer 28

A) part standardization -c
B) modular architecture (different chunks)

Question 29

Value analysis / valve engineering

Answer 29

Achieving = or > performance@ a lower cost while maintaining all functional requirements

Question 30

Project

Answer 30

Unique undertaking by a company that has specific start and end date

Question 31

Project management

Answer 31

Skills/tools/techniques we need to manage these projects/requirements

Question 32

Work breakdown schedule

Answer 32

Concept → project definition → planning➡️ performances ➡️postcompletion

Question 33

Crashing a project

Answer 33

Try in to shorten duration, throwing resources@ project, focus on critical path*