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SCM 303 > Exam 1 > Flashcards

Exam 1 Flashcards

1
Q

Value Chain

A

activities that are performed to design, produce, market, deliver, and support its product

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2
Q

value activities

A

physically and technologically distinct activities that a firm performs

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3
Q

Margin

A

the difference between total value and cost of performing the value activities

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4
Q

primary activities

A

inbound logistics, operations, outbound logistics, marketing and sales, service

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5
Q

support activities

A

procurement, technology, human resources, firm infrastructure

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6
Q

inbound logistics

A

receiving, storing, and disseminating incoming goods

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7
Q

Operations

A

transforms raw materials or inputs into goods and services

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8
Q

outbound logistics

A

collecting, storing, and physically distributing the products to buyers

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9
Q

Marketing and Sales

A

providing a means by which buyers can purchase the product and inducing them to do so

ex: advertising, promotions

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10
Q

Service

A

providing service to enhance or maintain the value of the product

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11
Q

procurement

A

the purchasing of inputs used in firm’s value chain

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12
Q

Human Resource Management

A

recruiting, hiring, training, and development, and compensation of all types of personnel

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13
Q

firm infrastructure

A

general management, finance, accounting, legal, government affairs, quality management.

supports the entire chain and not individual activities

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14
Q

direct activities

A

creating value for the buyer, such as assembly, parts machining, salesforce operation, advertising, product design, recruiting, etc.

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15
Q

Indirect activities

A

make it possible to perform direct activities. maintenance, scheduling, operation of facilities, salesforce administration, research administration, vendor record keeping, etc.

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16
Q

Supply Chain Management

A

sourcing, of materials, transforming, and providing, a product or service to customer

17
Q

Demand planning responsiveness

A

The assessment of demand and strategic design to achieve maximum responsiveness to customer requirements

18
Q

Customer collaboration

A

The development and administration of relationships with customers

19
Q

Order Fulfillment and Delivery

A

The ability to execute superior and sustainable order-to-delivery performance and related essential services

20
Q

Product or Service Development Launch

A

participation in product and service development and lean launch

21
Q

Manufacturing Management and Customization

A

The support of manufacturing strategy and facilitation of postponement throughout the supply chain

22
Q

Supplier Collaboration

A

development and administration of relationships with supplier

23
Q

Life-Cycle Support

A

repair and support of products during their life cycle

24
Q

Returns Management and Reverse Logistics

A

return and disposition of inventories cost-effectively and securely

25
Q

supply chain

A

A set of three or more entities directly linked by one or more of the upstream and downstream flows of products, services, finances, and information from a source to a customer.

26
Q

Supply Chain Orientation

A

the recognition by an organization of the systemic, strategic implications of the tactical activities involved in managing the various flows in a supply chain

27
Q

direct supply chain

A

consists of a company, a supplier, and a customer involved in the upstream and/or downstream flows of products, services, finances, and/or information.

28
Q

extended supply chain

A

suppliers of the immediate supplier and customers of the immediate customer

29
Q

ultimate supply chain

A

includes all the organizations involved in all the upstream and downstream flows of products, services, finances, and information from the ultimate supplier to the ultimate customer

30
Q

Generalized Supply Chain Model

A

the simple activities based on the flow of the products from raw materials all the way to the final consumer of the product

31
Q

Integrated supply chain management

A

the consideration of all supply chain activities into one seamless system

32
Q

Functional SCM activities that can impact enterprise profitability

Purchasing

A

70%

33
Q

Functional SCM activities that can impact enterprise profitability

Operations

A

20 to 25%

34
Q

Functional SCM activities that can impact enterprise profitability

Logistics

A

5 to 10%

35
Q

Amazonization

A

the shift to online ordering and direct delivery to a business or home

SCM 303 (1 decks)

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