EXAM #1

Question 1

Why do we study communication

Answer 1

necessary for relationships, goal achievement, identity development, identity management

Question 2

critical thinking

Answer 2

become a critic of own thoughts/behavior (rather than respond automatically)

Question 3

steps of critical thinking

Answer 3

1. identify the action
2. Evaluate interpretations/beliefs
3. what does bulk of evidence point to
4. what other conclusions possible
5. keep open mind & evaluate new info

Question 4

messages

Answer 4

content being transmitted that contains symbols (words & non verbal behaviors)

Question 5

shared meaning

Answer 5

goal of communication
- meaning in the mind of receiver

Question 6

content level message meaning

Answer 6

concrete meanings, meanings suggested, emotions triggered by meanings

Question 7

relationship level message meaning

Answer 7

what a message conveys about the relationship between parties

Question 8

7 components of communication process

Answer 8

1. setting
2. participants
3. message creation
4. meaning creation
5. channel
6. noise
7. feedback

Question 9

setting

Answer 9

physical surroundings

Question 10

participants

Answer 10

people who are interacting

Question 11

message creation

Answer 11

encoding/decoding a message

Question 12

meaning creation

Answer 12

content meaning and relationship meaning of message

Question 13

channel

Answer 13

means through which message is translated

Question 14

noise

Answer 14

something that interferes/degrades quality of message

Question 15

feedback

Answer 15

response to the message

Question 16

3 communication models

Answer 16

linear model, transactional model, synergetic model

Question 17

linear model

Answer 17

• early simple model
• communication is linear process that involves transfer of info from 1 person to another
• sender sends message to receiver

Question 18

transactional model

Answer 18

• result of early research
• communication transactional (meaning created as people communicate)
• each participant is sender/receiver
• past experiences shape messages participants send/receive

Question 19

synergetic model

Answer 19

• most complex model
• communication influenced by individual/societal forces
• context, culture, setting, relationship all matter

Question 20

individual forces

Answer 20

personality, cognitive ability, demographics, physical ability, field of experience

Question 21

societal forces

Answer 21

racial identity, gender roles, ethnic identity, social norms

Question 22

communication competence

Answer 22

• appropriateness (accepted behavior for context)
• effectiveness (did you reach goal intended for message)

Question 23

goals of interaction

Answer 23

• content (concrete outcomes you want to achieve)
• relationship (desire to change/maintain relationship with another)
• identity (how we want others to see us or see ourselves)

Question 24

communication definition

Answer 24

Transactional process where people generate meaning through exchange of verbal/nonverbal messages in specific contexts, influenced by individual/societal forces, embedded in culture