EXAM #1 Flashcards
Why do we study communication
necessary for relationships, goal achievement, identity development, identity management
critical thinking
become a critic of own thoughts/behavior (rather than respond automatically)
steps of critical thinking
- identify the action
- Evaluate interpretations/beliefs
- what does bulk of evidence point to
- what other conclusions possible
- keep open mind & evaluate new info
messages
content being transmitted that contains symbols (words & non verbal behaviors)
shared meaning
goal of communication
- meaning in the mind of receiver
content level message meaning
concrete meanings, meanings suggested, emotions triggered by meanings
relationship level message meaning
what a message conveys about the relationship between parties
7 components of communication process
- setting
- participants
- message creation
- meaning creation
- channel
- noise
- feedback
setting
physical surroundings
participants
people who are interacting
message creation
encoding/decoding a message
meaning creation
content meaning and relationship meaning of message
channel
means through which message is translated
noise
something that interferes/degrades quality of message
feedback
response to the message
3 communication models
linear model, transactional model, synergetic model
linear model
- early simple model
- communication is linear process that involves transfer of info from 1 person to another
- sender sends message to receiver
transactional model
- result of early research
- communication transactional (meaning created as people communicate)
- each participant is sender/receiver
- past experiences shape messages participants send/receive
synergetic model
- most complex model
- communication influenced by individual/societal forces
- context, culture, setting, relationship all matter
individual forces
personality, cognitive ability, demographics, physical ability, field of experience
societal forces
racial identity, gender roles, ethnic identity, social norms
communication competence
- appropriateness (accepted behavior for context)
- effectiveness (did you reach goal intended for message)
goals of interaction
- content (concrete outcomes you want to achieve)
- relationship (desire to change/maintain relationship with another)
- identity (how we want others to see us or see ourselves)
communication definition
Transactional process where people generate meaning through exchange of verbal/nonverbal messages in specific contexts, influenced by individual/societal forces, embedded in culture
