Exam 1 Flashcards
Core and Secondary Dimensions of diversity
- Core dimensions: Traits or characteristics that people are born with and are difficult to change, such as Sexual identity, age, race, mother tongue
- Secondary dimension: Traits or characteristics that were not born with and are easy to change such as Social class, religion
Needs and barriers experienced by multicultural customers
- Consumer Racism: Receiving substandard service because of the race
- Products and Policies: Not have been developed for multicultural customers in mind
- Employees who are not at ease, and are frustrated and impatient to multicultural customers
Inclusion (what is inclusion, barriers to and benefits of inclusion) - AR and class notes
- Its is a way of being with others that is welcoming, respectful, and values experience, knowledge and abilities of others
- Benefits of inclusion: Everyone gets equal access to services and products
- Barriers of inclusion: Negative and stereotypes, psychological barriers, communication barriers, transportation, economic problems, physical/structure problems, safety
antecedents of beliefs
- The conditions that set the stage for beliefs to develop
- Ex, governments, parents, social media
Beliefs
Involve what people perceive to be true
Attitudes
- Learned predisposition to respond in a favorable or unfavorable manner with respect to a given object
- The enduring positive or negative feelings about people, objects, or issues
Behaviors
Any observable or measurable act, response or movements by individual, not the feelings but the acts
Stereotypes
- Can be either positive or negative
- A standardized mental picture held in common by members of a group that represents an oversimplified opinion, attitude or judgement
Prejudice
- A negative attitude toward a socially defined group and toward any person received to be a member of that group
- A preconceived opinion or attitude which is formed without due consideration of the facts
- It is not based on scientific proof or rational thought process
Discrimination
- The translation into consequential behavior or prejudicial beliefs
- Discrimination occurs when the object of prejudice is placed at some disadvantage not merited by his own misconduct
- Actions or practices carried out by members of dominant racial or ethnic groups that have a differential and negative impact on members of subordinate racial or ethnic group
- Horizontal discrimination: Discriminations between the minorities. Ex, Black discriminates Hispanic
Theories of discrimination
- Displacement/scapegoat:
People displace their frustrating feelings toward other individuals who are not in the position to retaliate - authoritarian personality:
a) Prejudice is a form of psychopathology resulting from personality orientations developed in childhood
b) The authoritarian personalities people rigidly conform to conventional values and see moral values as clear cut, either right or wrong - categorization and stereotyping:
People categorize others into outgroup and ingroup, and they treat outgroup people badly
Theories of discrimination
- Displacement/scapegoat:
People displace their frustrating feelings toward other individuals who are not in the position to retaliate - authoritarian personality:
a) Prejudice is a form of psychopathology resulting from personality orientations developed in childhood
b) The authoritarian personalities people rigidly conform to conventional values and see moral values as clear cut, either right or wrong - categorization and stereotyping:
People categorize others into outgroup and ingroup, and they treat outgroup people badly
Theories of Discrimination Part 2
- socialization and conformity:
Children and adolescence acquire prejudice from their parents, teachers, peers, and the mass media along with other norms and values - perceived racial threat (self-interest):
Individuals develop prejudicial attitude toward others who they perceive pose a threat to their economic, cultural, political, and social position. Impact on the whole environment, not several cases - contact theory:
People develop prejudice toward those they don’t know-lack of equal status contact - realistic conflict:
Whenever there are two or more groups seeking for the same limited resources, this will lead to conflict, negative stereotypes and beliefs
Segregation - what it is and possible consequences
- Segregation or separation of a group or an individual in a restricted area by discriminatory means
- Results in members of the group, or individuals receiving treatments that are different from other people
- Form of discrimination
- Separate water fountains, seats on the bus, and schools
Stigma
- Undesired differences which separates the person from others in a society
- A person has one trait that is negatively valued, and the person is defined by the trait, and being devalued as a whole person
Deviancy
- A person is considered deviant if he or she is perceived to be significantly different from others in some important characteristic, and if this difference is negatively valued
- It’s defined by cultural norms
Self-fulfilling prophecy
- A person’s expectation to another person’s behavior can become an accurate prediction of the person’s behavior simply because it exists
- The labeling of the person may result in the person’s behavior being constant with the label
Internalized oppression
- The tendency of minority people to accept negative stereotyping about themselves
- Internalized oppression occurs when an individual accepts the stereotypical beliefs as truth and acts upon them
Spread phenomenon
- People act as the disabled person has disabilities in addition to the obvious and actual disabling condition
- People unconsciously assume that blind people are deaf
Overexaggeration assumption
- Overestimating or overexaggerating of the extent to which a person’s disable condition affects his or her rest of the life
- Ex, disability is not being extended to disable’s lives
The Architectural Barriers Act of 1968
The facilities that were built, designed, or altered must be accessible
The Rehabilitation Act of 1973; Section 504
Prohibits discriminations on the basis of disability in programs constructed by Federal agencies, in programs receiving Federal financial assistance, in federal employment, and in the employment parties of Federal contractors
The Education for all Handicapped Children Act of 197
Schools must be accessible
Americans with Disabilities Act - what it is, major difference between previous acts (q. 22, 23 & 24) and the ADA, Titles (I - Employment, IIA - Government, IIB - Public Transit, III - Public Accommodations), undue burden - what it is, economic burden, administrative burden and programmatic burden, reasonable accommodations
- Difference: The purpose of Section 504 (civil rights law) is to protect individuals with disabilities from discrimination for reasons related to their disabilities. ADA broadened the agencies and businesses that must comply with the non-discrimination and accessibility provisions of the law.
- I-Employment: Any employer: prohibits private employers, State and local governments, employment agencies and labor unions from discriminating against qualified individuals with disabilities in job application procedures, hiring, firing, advancement, compensation, job training, and other
- IIA-Government: prohibits discrimination on the basis of disability in all services, programs, and activities provided to the public by State and local governments, except public transportation services
- III - Public Accommodations: prohibits discrimination on the basis of disability in the activities of places of public accommodations (businesses that are generally open to the public and that fall into one of 12 categories listed in the ADA, such as restaurants, movie theaters
- undue burden: Significant difficulty or expense when considered in light of a variety factors, including the nature and cost of auxiliary aid or service
- administrative burden: A shortage of qualified personal
- programmatic burden: If accommodate the needs will significantly affect the program
- Reasonable accommodation: Modify services, remove architectural, communication, or transportation barriers, supply personnel