ex 1

Question 1

Among the following steps involved in a decision-making process, which would be the final step?

Answer 1

evaluation system

Question 2

Which of the following landmark legal cases helped lay a foundation for racial and ethnic diversity in the workforce?

Answer 2

brown v. BOE

Question 3

Which of the following would be most useful to a purchasing manager in determining which office machine will pay for itself most quickly?

Answer 3

payback analysis

Question 4

Who is known as the “father of scientific management”?

Answer 4

fred taylor

Question 5

Bureaucracies are NOT characterized by

Answer 5

prompt decision making

Question 6

A wide span of managerial control is advisable in which of the following situations?

Answer 6

org established operating procedures

Question 7

Henri Fayol is responsible for developing the

Answer 7

14 POM

Question 8

Which of the following statements is true about an informal organization?

Answer 8

emphasizes personal relationships

Question 9

A company that is the first to bring the latest trendy garments to the marketplace is most likely to have what kind of structure?

Answer 9

organic

Question 10

Which of the following is a benefit of a functional structure?

Answer 10

increased productivity

Question 11

A mechanistic structure would be LEAST likely to have which of the following characteristics?

Answer 11

decentralized control

Question 12

Which of the following refers to an individual who promotes the development of an innovative product within an organization?

Answer 12

product champion

Question 13

Which of the following refers to an individual who promotes the development of an innovative product within an organization?

Answer 13

job enlargement

Question 14

Which of the following would show an organization’s assets at any given point in time?

Answer 14

balance sheet

Question 15

protection from whistle blowers

Answer 15

e. Sarbanes-Oxley Act

Question 16

Companies that wish to compete as world-class organizations should acquire which of the following as a demonstration of their maintenance of a high level of quality?

Answer 16

iso 9k cert

Question 17

TQM (Total Quality Management) requires a shift in approach toward control from

Answer 17

beaurocratic to decentralized

Question 18

In a dynamic, fast-paced environment, the most efficient way of bringing about improvement in quality would be through

Answer 18

staffing

Question 19

Which of the following statements would a Machiavellian manager most likely make?

Answer 19

end justifys means

Question 20

Which of the following statements about exportation is true?

Answer 20

products sold to foreign broker

Question 21

If a soft drink company is always the first to distribute the latest variety of soda it employs a

Answer 21

differentiation

Question 22

Mary Parker Follett emphasized all of the following EXCEPT

Answer 22

command hierarchies

Question 23

Which of the following strategies for managing conflict involves playing down differences among parties?

Answer 23

smoothing

Question 24

The stage in an organization’s change process that involves an awareness of the need for a change and the obstacles that will be involved is known as

Answer 24

unfreezing

Question 25

According to Larry Greiner’s organizational development theory, which of the following is NOT one of the stages of growth?

Answer 25

selection