Evolution of management Flashcards
1
Q
Categories of classical perspective
A
- Scientific management
- Bureaucratic organisations approach
- Administrative principles approach
2
Q
Aspects of scientific management
A
- using time efficiently (time and motion study)
- money motivation
3
Q
Pros of scientific management
A
- shows the importance of reward
- tasks were carefully examined
- Importance of personnel selection
4
Q
Cons of scientific management
A
- no social context
- ignores ideas from the workers
5
Q
Aspects of bureaucratic organisations approach
A
- separate management and ownership
- very clear structure
- clearly defined tasks for motivation
- division of labour with defined roles
- people chosen on their qualifications
- detailed records
6
Q
Aspects of administrative principles approach
A
- unity of command (1 manager each)
- unity of direction (common goals)
- specialised roles
- chain of authority including everyone
- social values (‘informal organisation’ with chats etc.)
7
Q
Examples of scientific management
A
- Frederic Taylor (Bethlehem steel plant)
- Henry Ford (production line)
- textiles industry (time & motion study)
8
Q
Examples of bureaucratic organisations approach
A
- UPS (rules eg. always going to the same place to process a parcel, not turning left in New York)
- McDonald’s (uniformity)
9
Q
Examples of administrative principles approach
A
- Henri Fayol (mining engineer)
10
Q
Aspects of the humanistic approach
A
- control from individuals
- satisfied employees
- promotions
- light level studies
11
Q
Aspects of behavioural sciences approach
A
- assessment centres (people to suit roles)
- interactions with people
12
Q
Aspects of management science perspective
A
- uses stats and modeling techniques
- forecasting and scheduling
- software to help managers
13
Q
Recent trends
A
- analyses the whole process (inputs -> process -> output)
- environment (social, politics, interest rates)
- contingency view
- supply chain management
- customer relationship management
- customer first
