Ethics, rules of conduct and professionalism Flashcards
What are the five rules of conduct?
to be honest, act with integrity and comply with their personal obligations, including to the RICS
to maintain professional competence and ensure that services are provided by competent individuals who have the necessary expertise.
members and firms must provide good quality and diligent service
member and firms must treat other with respect and promoted diversity and inclusion
members and firms must act in the public interest, take responsibility for their actions and act to prevent harm and maintain public confidence in the profession
What are the CPD requirements for the RICS?
20 hours a year. 10 hours need to be formal CPD
What is Savills complaint handling procedure?
- The person who initially dealt with the matter should try to resolve it.
All correspondence must be headed without prejudice. - If the complaint hasn’t been resolved. The case must be escalated to the complaint handling officer who will pick up the complaint.
- Where a complaint is likely to be over £50,000 Savills insurance must be notified immediately.
What is Savills Whistle Blowing procedure?
To report the suspicion to one of the following:
Immediate manager
Next management level
Head of office
Chief financial officer
Operations director
Company secretary of savills
What do you look for in a comparable?
Properties of similar style, with similar features to the subject property. ideally properties that recently sold in the same locality
What are the RICS Professional indemnity cover thresholds
Based on a companies turn over.
£100,000 or less = Min of £250,000 cover
£100,001-£200,000 = £500,000 min cover
£200,001+ = £1,000,000
What is Savills PI Cover?
£5,000,000
Who is the president of the RICS?
Tina Paillet
Where is RICS head office
Surveyors House, Parliament Square, London
When was the RICS established?
1868
When was the royal charter given to the RICS?
1881
How Many members are park of the RICS?
Over £140,000
What are the four types of RICS membership?
Fellow
Member
Associate
Student
what is the role of the RICS?
a regulatory body to promote and enforce the highest professional qualifications and standards in the development and management of land, real estate construction and infrastructure.
What does an RICS regulated firm require?
a complaints handling procedure
alternate dispute resolution provider
Have appropriate Professional indemnity cover in place.
if a sole principal, a locum is required in the event the principle is unable to work.
cooperate with RICS
display the RICS logo on their company literature
a firm must have a nominated principal.
they must inform the rics of the nature of their clients if the firm holds client money
