Ethics CSV file Flashcards

1
Q

What are the 5 principles of better regulation ?

A
  • Proportionality
  • Accountability
  • Consistency
  • Targeting
  • Transparency
    (PACT)
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2
Q

What is the RICS motto ?

A

Est modus in rebus (there is measure in all things).

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3
Q

When was the RICS founded?

A

1868

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4
Q

How is the RICS Structured?

A
  • The RICS was founded in 1868 with the Royal Charter being granted by the Privy Council in 1881.
  • The RICS is self-regulated and internally monitored meaning that it is not regulated by the Government or external parties.
  • The Bye-Laws determine how the RICS is regulated.- The Governing council manage and agree the strategy for the RICS.
  • The Regulatory board, audit committee and management board are beneath the governing council and execute the strategy set by them.
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5
Q

How can a disciplinary proceeding be triggered?

A
  • Someone complaining to The RICS.
  • An allegation by a client or third party.
  • Information received or established by The RICS
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6
Q

What three actions can be imposed after the end of the
investigation stage?

A
  • Fixed penalty.
  • Consent order.
  • Disciplinary panel.
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7
Q

What are fixed penalties?

A

A fine by the RICS

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8
Q

What are consent orders?

A
  • It is a written agreement between the RICS and a member or firm concerning a disciplinary
    issue on a breach of the RICS rules.
  • It can require the member to take certain corrective actions, or restrain them from taking
    certain actions for a specified period of time and may require them to pay a fine or costs.
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9
Q

When is a disciplinary panel applicable?

A
  • They are used for more serious breaches of conduct.
  • The panel will usually be held in public.
  • The burden of proof is on the RICS.
  • A balance of probabilities approach will be adopted
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10
Q

What sort of breaches would expulsion be suitable for?

A
  • Gross, persistent or willful failure to comply with an RICS rule of conduct.
  • Fraud, dishonesty, conviction of a serious criminal offence, gross incompetence, deliberate
    discrimination, misappropriation of a client’s money.
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11
Q

What procedures must you follow if you are starting up
a new practice?

A
  • Contact the RICS for guidance and obtain a company start up pack.
  • Inform the RICS and register for regulation.
  • Appoint a contact officer for all RICS communication.
  • Prepare a complaints handling procedure.
  • Obtain Professional indemnity insurance cover.
  • Abide by the Rules of Conduct for Firms.
  • Use the designation ‘Regulated by RICS’ on all practice material
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12
Q

What insurances would you need if you were starting up
your own firm?

A
  • Professional Indemnity Insurance.
  • Employer’s Liability.
  • Public Liability.
  • Building’s insurance of an office premises.
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13
Q

What sort of information do registered firms have to
send to the RICS annually?

A

An annual return and carried out on-line.
- Failure to do so leads to a fixed penalty.
It includes:-
- Type of business and staffing.
- Nature of clients.
- Training provision.
- Complaints handling procedures details and records.
- PI insurance details.
- Whether the firm holds clients’ money.

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14
Q

What processes do regulated firms need to put in place
when handling Clients’ Money?

A

Preserve the security of clients’ money which does not belong wholly to the company.

RICS regulated firms that operate a client account must:-
- Set clear segregation of duties for employees.
- A Principal oversees the client money accounting functions.
- Principles cannot override controls.
- Competent and knowledgeable staff are to process clients’ money with cover
provided for long term absence.
- Accounting systems and data must be secure.
- Client money must be kept separate and clearly identifiable with the word ‘client’
included in the bank account name.
- Clients must always have access to funds.
- We must agree the terms and advise the client on bank details.
- The account must not be overdrawn.
- We must maintain client ledgers and provide a running balance.

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15
Q

What are the different types of client money accounts?

A

General accounts (holds money for more than 1 client)
Discrete accounts (single named client)

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16
Q

What is meant by the term Negligence?

A

A duty of care is owed to all clients and 3rd parties using reasonable skill and care.
If it is breached due to Negligence a claim may arise resulting in damages being paid or
a Professional Indemnity Insurance claim. Negligence is a failure to provide the duty of care that is owed to the client.

17
Q

Merrit v. Babb case law?

A

This case dates back to 2001 and highlights the importance of having run-off cover in
place. A surveyor was sued for negligence by a former client. Because the surveying firm was no longer in existence therefore the individual surveyor
was pursued for damages successfully. This caused a big shock in the industry and highlighted the need to ensure that run-off
cover
is in place for all previous employees.

18
Q

What limitation periods are associated with underhand
and deed forms of contract?

A

6 years when executed under hand
12 years when executed as a deed

19
Q

What must a complaints handling procedure include?

A

The RICS provides a model form. The process must include a ADR mechanism.
- Details of the policy should be issued to the client with the Terms of Business.
- Names and contact details of the nominated investigating person must be stated.
- The complaint must be investigated within 28 days.
- All complaints, their progress and outcomes must be recorded.
- We must note the need to advise PI insurers of a complaint immediately.
- The process must have two stages as a minimum:-
Stage 1 is where there needs to be consideration of the complaint by a senior
member of the firm or the complaints handling officer.
Stage 2 if the issue is not resolved, the complaint is referred to an independent third
party with the authority to award redress. The complainant may be expected to
contribute towards costs at this stage.

20
Q

What is an independent redress scheme?

A

It is a consumer scheme designed to handle small issues that would be disproportionally
expensive to take to court. If the scheme judges in favour of the complainant, it is binding.
- If it judges in favour of the firm, the complainant can escalate the matter to court.
- RICS firms** must specify which redress scheme** they want to use, it could be an
ombudsman, arbitration or sometimes adjudication.
- If the complaint relates to a large amount of money or if the complainant wishes so, he can
take the matter to court.

21
Q

What do you do if you receive a letter of complaint?

A
  • I would acknowledge receipt and I would forward it to my firms designated complaint
    handler, as per our complaint handling procedure, providing additional information as
    required.
  • I would also highlight the importance of informing our Professional Indemnity insurance
    providers immediately.