Ethics Flashcards
What does acting with integrity mean?
Being trustworthy in all that you do.
Being open and transparent.
Sharing appropriate and necessary information.
Respecting confidential information.
Not allowing bias or conflict of interest to affect judgements
Not offering or accepting gifts which might suggest an improper obligation.
What is involved with always providing a high standard of service?
Be clear about what your clients wants and the service you are providing.
If services are required outside that scope then be prepared to do something about it.
Be transparent about fees.
Communicate with your client in a way that will allow them to make informed decisions.
How can you act in a way that promotes trust in the profession?
Promote what you and the profession stand for.
Understanding that being a professional is more than just about how you behave at work.
Understanding how your actions affect others.
Fulfilling your obligations.
Doing what you say you will.
Be genuinely committed to the standards and try to meet the spirit of them.
How should you treat others with respect?
Always be courteous, polite and considerate.
Never discriminate against anyone for whatever reason.
Encourage the firm you work for to put the fair and respectful treatment of clients at the centre of its business culture.
What behaviours might you demonstrate to show you take responsibility ?
Always act with skill, care and diligence
If someone makes a complaint about something you have done then respond in an appropriate and professional manner and aim to resolve the matter to the satisfaction of the complainant as far as you can.
If you think something is not right be prepared to question it and raise the matter as appropriate.
RICS members are bound by the Rules of Conduct. The rules focus on the RICS regulatory goals and adopt the five principles of better regulation. What are these?
Proportionality Accountability Consistency Targeting Transparency
When did v6 of the Rules of Conduct for Members come into effect?
1st January 2013
Who makes the Rules of Conduct?
The Regulatory Board
What are the 7 personal and professional standards for members set out in the Rules of Conduct?
Ethical behaviour Competence Service Continuing profession development Solvency Information to RICS CO-operation.
When did v5 of the Rules of Conduct for Firms come into effect?
1st January 2012
Rules of Conduct for Firms: part 2 conduct of business - what are the 7 standards set out ?
Professional behaviour Competence Service Training and CPD Complaints handling Clients money Professional indemnity insurance
Rules of Conduct for Firms: Part 3 Firm Administration - what are the 6 rules set out?
Advertising Solvency Arrangements to cover the incapacity or death of a sole practitioner Use of designations Information to RICS cooperation
What are the 5 RICS ethical standards?
Act with integrity
Always provide a high standard of service
Act in a way that promotes trust in the profession
Treat others with respect
Take responsibility
